N299 WebDisk: No download possible

[wirthch]

Hi,

I can not download anything from my WebDisk. Upload is possible, but no download.
When I click on a file (or save target as...) I get the "Adress not found" error message.
I created a folder named "ftp"
Set the access rights:
Browsable = yes
Public = yes
WebAccess = yes
Uploaded the document "installateur_2003.pdf"

When I enter the url manually: "http:\\xxx.hopto.org\raid\ftp\installateur_2003.pdf" the document is opened
When I click on the file in the webbrowser he tryes to open: "http:\\\raid\ftp\installateur_2003.pdf"
--> This will result in an error message: "Adress not found".

Find here my network settings:
h ttp://666kb.com/i/aw92zdnyym21tpmvg.jpg

Can somebody tell my what I'm doing wrong?

N299
FW: V1.00.26

br.
Christian

[Thecus - Yvon]

Dear Sir,

Thanks for your post about this issue, we will fix this issue with new version release, thus please using FTP to instead this function temporary.

Yvon.

[Iammer]

Hi there,

Now I upgraded to 1.00.beta.29.1 and hope the download problem within the WebDisk from outside the local area
has been solved but it isn´t.
When will this issue be solved cause it is very important to get my files downloaded over the internet.

[Thecus - Yvon]

Dear Sir,

Would your sumit a ticket from Thecus Technology Corp. - Thecus eSupport Center
and specify your configuration for us to confirm?

Yvon.

[wirthch]

Issue is not solved in 1.00.beta.29.1.

br.
Christian

[Iammer]

What do you want to confirm ?
Try it and you will see. Don´t matter about the configuration cause you see that
Webdisk will use wrong links by download something e.g h ttp:///raid/..... thats
definitly wrong.

So when will this fixed ?

[Thecus - Yvon]

Dear Sir,

According to our testing the V1.00.29beta fix this path issue already, if your sympton still remaing on V1.00.29 beta1, following final solution for your reference:

http://www.thecus.com/Downloads/beta...00.29beta1.bin

A.
Update to V1.00.29beta1 and than load facotry.
B.
1.Back up all data out of N299.
2.Clear up all HDD partition from PC for a brand new insatllation
3.Create a new RAID and uploading V1.00.29beta1 on new RAID volume.
C.
Provide an IP address with port 80 & 9596 for us to chekcing what's going on.

Otherwise we have to spent more time duplicate your issue to fix this.

Yvon.

[drrmead]

Having got annoyed by the same problem, and having had the same advice, i can confirm that download is possible.

I am no network expert!!

I have an orange livebox which is not well supported.

My mistakes were not signing in with https when I had set up that port forward, and trying to access my website from www etc., when it's name from Dyndns was just plain drrmead etc.

All parts of the router need to be set up with the same web access name of course.

Good luck.

Rob.