N5200 Pro RAID FAILURE - NO SUPPORT!

[colina]

Hi All,

Heres a brief description of whats happened.

I had a 3 x 1tb Raid 5 and went to migrate to 4 x 1tb Raid 5.
The migration started sucessfully and ran for 22 hours, on reboot I have lost my raid and all my folders.
Here is my log:

2008/09/07 17:14:46 N5200 : User admin logged in from 192.168.1.100
2008/09/07 17:12:09 N5200 : Swap Disk Damage
2008/09/07 17:11:37 N5200 : Healthy: The system N5200 is healthy now.
2008/09/07 17:11:37 N5200 : Healthy: The system N5200 is healthy now.
2008/09/07 17:11:36 N5200 : N5200 boot
2008/09/07 17:11:35 N5200 : Can't mount data lvm
2008/09/07 17:11:34 N5200 : mdadm: /dev/md1 has been started with 3 drives.
2008/09/07 17:11:34 N5200 : Can't mount data lvm
2008/09/07 17:11:34 N5200 : Assemble RAID [md1] from [ /dev/sda2 /dev/sdb2 /dev/sdc2 ]
2008/09/07 17:11:33 N5200 : mdadm: /dev/md1 has been started with 3 drives
2008/09/07 17:11:32 N5200 : [Disk sdc] UUID[raid5;584e1913:5c4f92b7:37fa4856:cbdf47c5;Sat Jul 5 05:47:02 2008]
2008/09/07 17:11:32 N5200 : [Disk sdb] UUID[raid5;584e1913:5c4f92b7:37fa4856:cbdf47c5;Sat Jul 5 05:47:02 2008]
2008/09/07 17:11:32 N5200 : [Disk sda] UUID[raid5;584e1913:5c4f92b7:37fa4856:cbdf47c5;Sat Jul 5 05:47:02 2008]
2008/09/07 17:11:32 N5200 : Assemble RAID [md1] from [ /dev/sda2 /dev/sdb2 /dev/sdc2 ]

I had opened a ticket with eu support by this time and they requested that I send them my conf.bin for analysis, this was 2 weeks ago and I have heard nothing form them despite asking politely for updates - I can only imagine that maybe there is one guy in support there and he is on holiday?

My firmware was version 2.00.01

As I had heard nothing I decided to take matters into my own hands (yes I realise this is not always the best option, however as I do not have ssh access to the box anyway I knew I would need to upgrade the firmware to even allow a support technician to look at it).

So the firmware is now 2.00.12

My log is now empty. i.e its not attempting to assemble any form of raid. I then reloaded my conf.bin file in an attempt to get it to rebuild from there. Still nothing.

Can any brave sole answer the following:

1. Have I now stuffed my raid completely?
2. Do Thecus really have a technical support staff?
3. What would be your next move?

Rgs

Colin

[Thecus - Yvon]

Dear Sir,

Please provide the CONF.BIN and sumit a ticket to Thecus Support Global http://esupport.thecus.com/support/ , and we will arrange enginner to deal with you ticke right away.

http://www.thecus.com/support_tech.php