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    Go Back   HEXUS.community discussion forums > care@HEXUS > Corsair.care@HEXUS > Warranty, Support, and RMA Service

    Warranty, Support, and RMA Service In the unlikely event of any problems occuring with your Corsair products which you beleive require a warranty claim please post in here.

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    Old 02-07-2007, 08:43 PM   #1 (permalink)
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    Rma:uk

    Any direct RMA in the UK yet?

    I have heard it spoken about but nothing yet.

    I have a 520W Corsair but thats the lot until then support arrives over here.


    Any news?

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    Old 13-03-2009, 10:51 PM   #2 (permalink)
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    Re: Rma:uk

    I also have a 520watt to return but i am not paying £25 for p&p to europe,any news on a uk repair??????????
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    Old 13-03-2009, 10:54 PM   #3 (permalink)
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    Re: Rma:uk

    I think Scan handle corsair RMA's now? or is that enermax?...
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    Old 13-03-2009, 11:31 PM   #4 (permalink)
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    Re: Rma:uk

    Scan handle both enermax and Corsair RMAs, but only if you buy it from them obviously.
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    Old 12-05-2009, 09:13 AM   #5 (permalink)
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    Re: Rma:uk

    I find it silly when a product is faulty why the consumer should have to pay shipping cost for it to be replaced.

    Wouldn't it be better if exchange at door step was done or like MS do for 360 provide a box or at least a free shipping label.

    I'm not having a pop at Corsair there customer service has always been first class from my experience.
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    Old 20-07-2009, 07:28 AM   #6 (permalink)
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    Re: Rma:uk

    skip

    Last edited by JKL; 20-07-2009 at 10:35 AM..
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    Old 20-07-2009, 07:36 AM   #7 (permalink)
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    Re: Rma:uk

    I have a TX 650W PSU that's failed and I'm not going to be paying no £25 to get it fixed or replaced. I'm now forced to use a 4 year old 25 quid generic PSU , but at least it works, the Corsair lasted 6 months!
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    Old 20-07-2009, 07:54 AM   #8 (permalink)
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    Re: Rma:uk

    If you are stuck for postage have a look at www.parcels2go.com and sign up for their newsletter. Wait around 3 - 4 days and you will start getting emails offering 50% off delivery to Europe etc Might be worth a punt.

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    Old 20-07-2009, 08:21 AM   #9 (permalink)
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    Re: Rma:uk

    If purchased from Scan you can indeed return it to us for the full life of the warranty.

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    Old 20-07-2009, 02:31 PM   #10 (permalink)
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    Re: Rma:uk

    Originally Posted by Paulm@scan View Post
    If purchased from Scan you can indeed return it to us for the full life of the warranty.

    Regards
    Thanks for posting Paul!

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    Old 21-07-2009, 08:18 PM   #11 (permalink)
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    Re: Rma:uk

    Oh god I don't believe this. Spent £35 posting my PS to Corsair the other day! ARGH!

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    Old 26-07-2009, 12:35 PM   #12 (permalink)
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    Re: Rma:uk

    yes, my TX650 watt psu was purchased from Scan, I don't know how long the warranty is on this unit, but I suspect that it's still under warranty, purchased on 02 Dec 2008. Anyway I've sent an RMA request to Scan.
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    Old 04-08-2009, 04:38 PM   #13 (permalink)
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    Re: Rma:uk

    ::: Update :::

    My Corsair PSU was replaced with a new unit by Scan, the whole RMA process took just 7 working days, very pleased with the service from Scan.
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    Old 10-08-2009, 02:15 AM   #14 (permalink)
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    Re: Rma:uk

    Originally Posted by JKL View Post
    ::: Update :::

    My Corsair PSU was replaced with a new unit by Scan, the whole RMA process took just 7 working days, very pleased with the service from Scan.
    Do scan pay for the shipping costs?
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    Old 10-08-2009, 09:19 AM   #15 (permalink)
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    Re: Rma:uk

    Originally Posted by Triplea4UK View Post
    Do scan pay for the shipping costs?
    yes, home pick-up and delivery by courier
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    Old 13-08-2009, 09:21 AM   #16 (permalink)
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    Thumbs up Re: Rma:uk

    Originally Posted by JKL View Post
    Originally Posted by Triplea4UK View Post
    Do scan pay for the shipping costs?
    yes, home pick-up and delivery by courier
    omfg!! thats great!!!!

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