Originally Posted by
Fr4mbo
Hi, I live in the UK and I'm trying to get an express RMA for my faulty H100i. I seems that Corsair's UK Customer service is almost non-existent.
I've always bought Corsair products based on reviews, quality etc but now I'm not so sure.
Contact from the UK is difficult. There is no UK number, and the live chat is only available during US hours. Because of this we've lost the entire day and I'm only able to contact them at night. Not to mention I'm (like everyone else) busy getting ready for Christmas, I don't have time for one response a day.
The US phone number given is supposedly free via Skype. So I install Skype (Which shouldn't be needed) and When I tried to call, the call failed. It may be an issue on my side, but support only via Skype is a poor effort. How much would it cost a company the size of Corsair to provide a UK number for their UK operation?
Why do we need to pay for postage, my corsair product has failed to do what corsair claimed (last the full warranty time) and I now have to pay for it? When does the customer have to pay when the company sells a faulty product to them. Every other company I've had experience with has given me a pre-paid label without me even asking. What are the shipping costs going to be like if I have to post outside of the UK.
I love Corsair's products but this is going to make it difficult to keep buying them unless there's some improvement with the UK Customer support.