Windows 8 cant start - blank screen

[j.o.s.h.1408]

Hi. i have installed win8 on a dell xps 15 inch laptop and from today it wont load properly.

the bios boot screen come sup fine then after just a blank screen.

tried taking out the battery, starting multiple times and even hitting F8 and still same problem

I tried booting using win 8 upgrade OS ISO i made on a USB and what happens is that the win 8 blue logo appears in a blank background and then after a few minutes it disappears and i am left again with a blank screen?

any reason why?

Thanks all

[j.o.s.h.1408]

edit: when i try to boot up from win 8 install ISO. after like 10mins of the blank screen, this appears for a split second:



i am not sure what the actual error is but a blue screen with the large text appears along with that face for a split second.

dont know the exact error that it says on my screen as the screen dissapears too quickly

[TheAnimus]

hmm, is this a legit windows installation?

Also are you using the right bittage. ie whats you CPU

[j.o.s.h.1408]

yea its legit mate. funny enough, past none legit never had this issue before lol.

CPU is a i5 mate, laptops only a year old. XPS 15 (L501x)

[saj1977]

Try these links:

http://pcsupport.about.com/od/findby...0x0000005C.htm

http://support.microsoft.com/kb/2619487

Hope this helps.

[saj1977]

The error code is: Error Code: 0x0000005C

The error is usually driver related.

I'm only guessing, but check to see if your bios needs updating, maybe try downloading the Win 8 iso again and do a clean install.

Shouldn't really be having any issues with the L501x and windows 8. Have you added/changed any hardware?

[Dutchjonsey]

Im in a similar one, im trying to boot off a USB and its flashing up the error screen. Helpfully it reboots before I can even tell me the error (recorded it on my phone to try and grab the error code). Going to go scrounge a DVD i can burn, see if its the usb causing the problems.

Edit: Ran the installation from within windows, off the USB, seems to be working so far

[j.o.s.h.1408]

trying to reinstall win 7 now. cant be ****ed messing around with this rubbish

[j.o.s.h.1408]

is my hdd screwed? afetr it taking a blooming age to get to the screen on win 7 setup for me to select teh drives i want to partition, i decided to reboot and restart again.

After booting up i now get this error:

SMART Failure Predicted on Hard Disk
WARNING: Immediately back-up your data and replace your hard disk drive. A failure may be imminent.Press F1 to continue.

[Dutchjonsey]

Could be, can you get into windows at all? Try running checkdisk?

Ive run into the error screen again, now its saying ACPI BIOS Error >< Given im on an Alienware M15x R1, i doubt ill be able to get a bios update

[j.o.s.h.1408]

im currently running a diagnostic test on the hdd using a dell diagnostic tool.

i started the test about 5mins ago and first test it is suppose to do is a read test.

current test progress 0%

not looking good:

edit:

Error message pops up:

Error Code 0F00:1332
Msg: DISK = Block 2099920: Interupt Request{IRG} did not set in time

The given error code and message can be used by Techincal support to help diagnose the problem.

Do you want to continue testing?

Yes No Retry

NOT GOOD!! :@ ****

[saj1977]

Sorry to hear about your hard drive, but before you buy a new one, test the drive with another laptop/pc (run chkdsk, run defrag only if HDD not SSD, run free utilities like crystaldisk on either HDD or SSD).

If your drive isn't the problem then it's more likely to be the motherboard and as your laptop is only a year old contact dell support. Best of luck.

[j.o.s.h.1408]

i tried connecting it to my main rig and it wont show up on explorer or the disk management. it just cycles and loads and powers up the hdd endlessly

what other stuff can i try?

[saj1977]

You could make a boot usb and run chkdsk/fdisk in dos mode. More information and links to files:

http://www.sevenforums.com/tutorials...ve-create.html

After creating the boot usb, turn on laptop, get to bios settings (press F2 to enter bios settings) check the problem drive is recognised and select to boot from usb this will get you into dos mode. (Do this with the l501x with problem hard drive, not your other rig).

Once in dos you can run chkdsk, fdisk.

Checked the dell website the l501x does not support win 8 at the moment, the l502x is supported. If your laptop was working fine with win 7 then reinstall that OS. If your still determined to install win 8 then check the bios is version A08, if not follow the link below to download your latest bios version and install before your next attempt.

http://www.dell.com/support/drivers/...Product/xps-15

[j.o.s.h.1408]

You could make a boot usb and run chkdsk/fdisk in dos mode. More information and links to files:

http://www.sevenforums.com/tutorials...ve-create.html

After creating the boot usb, turn on laptop, get to bios settings (press F2 to enter bios settings) check the problem drive is recognised and select to boot from usb this will get you into dos mode. (Do this with the l501x with problem hard drive, not your other rig).

Once in dos you can run chkdsk, fdisk.

Checked the dell website the l501x does not support win 8 at the moment, the l502x is supported. If your laptop was working fine with win 7 then reinstall that OS. If your still determined to install win 8 then check the bios is version A08, if not follow the link below to download your latest bios version and install before your next attempt.

http://www.dell.com/support/drivers/...Product/xps-15

I can't even reinstall windows 7 on the HDD mate. I got a spare 40gb laptop drive that I will try and if that installs win 8 fine I know the previous hdd is the issue and nothing else on the laptop

[Jonj1611]

A bit out there, but you could try changing from AHCI to IDE in the bios to see if it makes a difference, not all but I know there have been some problems installing via AHCI enabled drives.