My first experience with Yoyotech

[Zero Gravity]

I think its who said wot and how it is then said in the forum
I've dealt with yoyo alot, for them to lie about a case, come on its a case
To top it off that guy went instore, looked at the case, checked the case out, asked straight forward question, and still went with it.
Its simple, if your nor sure you dont buy, after all that he still did
Then he's moaning like a spolit brat,
Ita's a case, i can not see wot is to lie about, specailly your there looking, checking out the last one
maybe its a lesson for him to thik next time on display/last item
Disturbing is who is to blame, the wrong or the right person, and is there anyone to blame but the buyer, who knew all about the case, yet says i dont want anything from yoyo, but is able to allsorts of thing, hmmm gets me thinking wot is he really after, thou that he will say jack s**t, !

[Cov]

Zero Brain ... sorry, I mean Zero Gravity

I don't think it would make much sense to explain it to you because you wouldn't understand anyway.
So in order to not waste my time, I only say that much and close herewith the case:

The way customers are treated DOES matter and is in fact too often under estimated, specially in England.

Yes, I have accepted the deal by buying it for the asking price ... BUT ... at least I can make others aware not to follow the mistake I did.

I am human being, not like you who is absolutely perfect in every way and I believe you do not make ANY mistakes in your life. Hence why you are so understanding and so far away from being arrogant the way you are responding to this matter, as you seem to think I would care about your postings.

Finally I hope you are at least familiar with sarcasm.

[Blitzen]

Originally Posted by Vonhelm

Whether Cov bought the item or not is irrelevant. What is relevant is that the YoYo Tech salesman actually lied. That's a bit disturbing.

So if the salesman lied to you, wouldnt that tell you to turn around and walk out?
Normal reasoning would tell you thats what to do.

To top it off that guy went instore, looked at the case, checked the case out, asked straight forward question, and still went with it.

Which is the right thing to do.....

Its simple, if your nor sure you dont buy, after all that he still did
Then he's moaning like a spolit brat,

A bit harsh but basically right.
I just cant understand how you can check something out physically, accept the goods, THEN whinge about it on a public forum.

There was no deception as you inspected the goods before purchase. If it was that bad then you shouldve walked away then.

You said it was the only one around and you wanted it there and then.
Well.....you got what you paid for. No-one deceived you in any way.

Zero Brain ... sorry, I mean Zero Gravity

Comments like that destroy the tiny fragment of credibility you had left.
He replied to your whine posts. That was all. He is also as confused as most people are when the read your thread.

[Cov]

Blitzen ... have you actually noted what I wrote initially ?

... At home I notice that somebody must have pushed the cover onto the chassis in a rush because one bracket was badly bent.

What would you say ... if I noticed a worse condition, which wasn't possible to check while I was in store ?
Or what do you think the sales person would say if I got my screw driver out and go into checking not only outside but inside throughout ?

Is that really your opinion that a customer has to be prepared for to go through when buying an item ?


Yoyotech has read my 1st email and of course this thread too, but can't be bothered to give a statement.

This case is closed for me and I do not want to hear your personal opinions about this anymore.

Thank you

[Blitzen]

I do not want to hear your personal opinions about this anymore

Too bad really if anyone wants to comment.
Any member here can reply to you whether you want them to or not!
Getting all about it wont help.

[Vonhelm]

Bottom line is the SUPERVISOR lied.

I'm not trying to call into question the integrity of YoYo Tech in general but this SUPERVISOR certainly made a bad mistake. Whether he LIED intentionally or ignorantly he still made a mistake and he still lied.

I'm not saying the SUPERVISOR is a bad person either, he just made a mistake and took the situation nonchalantly.

I think this is just a check and balance kind of thing keeping YoYo Tech on it's toes and keeping it's customer service and knowledge top notch.

I think this whole thing (if YoYo Tech folk actually read this topic) will benefit YoYo Tech in making sure it's workers are on the ball.

In the end it's good for all of us and more people should come forward with these types of stories.

[Blitzen]

Be nice to hear someone from Yoyo comment.

[KMS-Nadulike]

"Yoyotech has read my 1st email and of course this thread too, but can't be bothered to give a statement."




Why would YoYo give a statement on this? Im sure thier time is a little more valuble then to be spent answering the posts of a sarcastic childish customer whos argument is flawed from the very start.

Caese are NOT allways factory sealed, most suppliers expect all cases to be opened and checked within 3 days of reciept by a seller as they are so vunerable to damage in transport.

And lets face it....if I felt ANY shop had missled me or misssold me an Item, I would be back in a jiffy and not leave till I was satisfied, NOT rant and act like a child on a forum.

[Cov]

The bigger the mouth - the lower the level ... and we have reached a pretty low level in this thread.

[moogle]

Did you pay for it before you went to collect the items Cov?

[Blitzen]

Originally Posted by Cov

The bigger the mouth - the lower the level ... and we have reached a pretty low level in this thread.

Are you 'Subterranean Cov' then?
You post something and then cry when its responded to.

The ONLY thing that backs you up is Yoyotech havent responded. Thats enough to put me off them so i thank you for that. Even though you are blowing thing all out proportion then flaming anyone that speaks up, i wouldve expected YY to at least have a viewpoint on it.

[Cov]

Originally Posted by moogle

Did you pay for it before you went to collect the items Cov?

Hmmm, yeah moogle, that's right. When I placed the order on the phone, two days before, I gave my debit card details. I believe a certain ammount had been taken - just in case I wouldn't have turned up.

That seems reasonable, but I don't know what would have happened if I had changed my mind when attending at the store, regarding the PC case.

Maybe I should clarify something. I have not changed my mind in general and am very happy with this particular type of case. And well, I really wouldn't call my motivation for starting this thread: "whining".

I had sent a seperate email to Yoyotech before going public with the exact content like written in the initial posting. Sometimes it's not the individual disadvantage anymore one is upset about, but the way things happening.
What would be wrong to let others know about a mistake ? It doesn't matter if the mistake was my fault, the other partie's fault or 50 / 50.
As I said before, as long as a single reader thinks that he'll / she'll put more attention to it than I did, if that ever happens again, then this was already worth mentioning.

However, after all the horror storries I have read about another online retailer in UK, I believe you know which one I'm talking about, I think Yoyotech is still about a million times better then them.
So, I am not bitter about this like you may have thought I would be.

The young man I dealt with was absolutely polite, courteous and answered every nagging question I had - not like his Supervisor I spoke with afterwards. This gentleman couldn't be bothered to even look at me but constantly to the television which was running near by.
He must have qualified to reach the position he is holding there now, but that doesn't hinder me to point this little incident out ... for you - not for me anymore.

On a previous occasion I had contact with a gentleman of black origin (don't know his name, sorry), a technician, he was one of the most helpful person I have ever come across to, and funny too.
I like that.

When I said that I would buy somehwere else next time, then because I tried to put some weight into my complaint. But in fact, because of the other staff mentioned, I will stay a customer if the offer is attractive.
I just have to remember to not deal with this Supervisor again.

What you do however, is of course your business ...

[YOYOtech - CK]

Hi Guys

First of all sorry we are little late responding on this thread – actually number of our staff members are currently on hols as its tht kind time which u may appreciate and the ones who r our regular customers may know how small nit community store we are and we do luv u all so I thank you all to covering our thread.

COV – sorry dude if u feel u were hard done, but we can assure u tht was not the attention from any of our staff member, may be you just caught him when he was having his time of month (as u mentioned, we r human after all) – I thank you for pointing this out – as soon all staff gets in I will run thru this thread with all to make sure we are more on the ball. May be we can wrk harder to please you on ur next trip to us (hope you will tell us all –here). As u can appreciate regardless of how hard you try sometimes u can not have everything in stock at the time required time also we do try hard to display as much as we can for ease to you all. Anyhow I hope we have not lost you as customer and wld luv to serve you again. I will pass the regards to all the supervisors

Btw how the system build going?

[Cov]

Thanks CK ... I appreciate your posting - and, better late than never.

Your reply contains everything what I was looking for: a little apology on behalf of Mr X, and the expression that I would be very welcome to return as a customer ... that didn't hurt and fixed the problem - from my point of view.

And yes, please pass the message on to Mr X, it's always good to receive a little feedback for the very reason Mr Vonhelm has pointed out.


Hug, hug & kiss, kiss (ugh!) ... to make up again ...

[Wiczy]

It's depressing to see so many people jump down the OP's throat when all he was trying to do was give you all a heads up with regards to his experience and maybe get an apology for being lied to.

Clearly a lot of you have nothing better to do than talk down to people you don't understand.

It's a sign of the times I suppose.

[Cov]

Dear Yoyotech.

I have canceld your newsletter with the link provided twice , got the confirmation I was unsubsribed, but I still receive it.

Why ? ... nomen est omen ?