YOYOtech - Collect & Reserve

[YOYOtech - CK]

Hi all,

Through your very valuable feedback we have looked at our Collect & Reserve system to see if we can both simplify the process and improve the customer experience for you.

Now many of you have stated that it doesn't matter to you that we have London stores, you don't think you should pay the price of delivery for your goods. Now, on reflection, the words delivery charge do indeed confuse the matter, but the fact remains that our locality does require us to cover some of the costs associated with the process.

Many have compared us to warehouse-only companies and others have compared us to a massive, global electronics and technology firm, both comparisons are far away from what YOYOtech is and what its offering our customers, past, present and future.

We have decided to revise our policy on the Collect & Reserve process, from now on any customer that uses the Collect & Reserve process will be charged a flat-rate £5 Expedited Surcharge.

This surcharge is per order, not per item, therefore the more you order the more you save.

Why do we have this Expedited surcharge?

When you place your order online the goods are reserved for you (GUARANTEED) to collect in our store any 7 days of the week. This surcharge is because you are paying web-prices for our products.

Are the web prices really that different?

To give you an example, we looked at the prices of three common components, A hard drive, CPU and Motherboard, the price difference was a total of £24 compared to our shop prices, so as you can see there is a great deal of value in using the Reserve & Collect service.

Can I get the web prices if I walk in off the street rather than Reserve and Collect?

No you can't, the prices you will pay if you have not done our Reserve & Collect service can vary massively.

Are you still going to call the service a delivery charge on the website?

The website will be updated shortly to reflect a better terminology for the Reserve & Collect Expedited Surcharge.

If I order lots of heavy stuff will the Expedited Surcharge also increase?

We have decided that the surcharge will be a fixed £5 no matter how much you spend or however many components make up your order. Please note the charge is PER ORDER.

We hope that you can understand we have to cover certain external costs and hence we cannot provide the free service many think we should. The economies of scale do not all a business such as YOYOtech to absorb these costs without impacting the competetive prices we offer on our product range.

Thanks

CK

[raverbaby]

Thanks for clearing that up.

Even though a charge still stands (which i disagree with) it makes a lot more sense now in terms of a customer perspective and also a business perspective.

Hopefully in the future you can reward loyal customers like myself with a discounted reserve charge.

[computerman]

Originally Posted by YOYOtech - CK

Originally Posted by computerman
hi yoyotech staff,
to get a webcheckout price, can i just click buy and print cart. or is the webcheckout price for the collect and reserve only?

Hi Computerman

you can use this both ways - print and bring to store and mention Hexus user - or can do reserve and collect.

i then ask

if i click print cart it gives me the total amount which includes shipping price. would the price for shipping be included if i try to get a web checkout price in store?

above msgs are pms.
ck, hasnt replied to the last pm yet and i was wandering if any of the members would know the answer to my question.

[Splash]

Yes, it's not a shipping charge as per the top post

[vicar]

Nice compromise.

[computerman]

the reason why im confused is if u look at the guide on the yoyotech website (unable to post link due to less than 5 posts),
in the screenshot it highlights the total amount, which includes shipping as the amount we pay. but surely the purpose of web checkout price is so that we dont have to pay for shipping.

[MD]

Have you read through the first post of this thread? Its self explanitory...

[computerman]

my friend went to the yoyotech store and asked a member of staff and they said if u do the web checkout thing the price you pay in store does include the shipping price!!!!!!!!!! why charge us for shipping, if customers are collecting it!!??

[bathuu]

Yes that doesnot make any sense, clearly seems trying tax some more money from customers very poor way, For example if i get something like for 5 pound, and there this another shipping 5 pound comes out, which is absolutely ridiculous, And it doesnot represent that your WEB PRICE IN STORE advertising.

You guys really need to fix this nonsense. Otherwise u do very good service in Central London area, I appreciate on that.
And many people asking about this nonsense for long time and from YOYOTECH no-one seems to have reasonable answer on this

[Mithrandir]

I've bought a couple of GPU coolers from the shop, they were reasonably priced.

However, I wouldn't pay the 'collect surcharge' unless Im really desparate for the item, but then there are several other retailers within the vicinity and even local computer fairs on Sat/Sun.

I'd ratehr shop elsewhere or online as £5 can be pretty hefty. Maybe Hexus members of a certain degree could pay half of the £5 as an incentive.

[kabur13]

Originally Posted by YOYOtech - CK

We have decided to revise our policy on the Collect & Reserve process, from now on any customer that uses the Collect & Reserve process will be charged a flat-rate £5 Expedited Surcharge.

This surcharge is per order, not per item, therefore the more you order the more you save.

We have decided that the surcharge will be a fixed £5 no matter how much you spend or however many components make up your order. Please note the charge is PER ORDER.

CK

This is not true. I selected an ASUS laptop and was ready to print it the page, as required for the Web Checkout / Reserve and Collect and the "Handling/Shipping Charges" were 8.99, not 5.

[YOYOtech - Nav]

Quote:
Originally Posted by YOYOtech - CK
We have decided to revise our policy on the Collect & Reserve process, from now on any customer that uses the Collect & Reserve process will be charged a flat-rate £5 Expedited Surcharge.

This surcharge is per order, not per item, therefore the more you order the more you save.

We have decided that the surcharge will be a fixed £5 no matter how much you spend or however many components make up your order. Please note the charge is PER ORDER.

CK

Originally Posted by kabur13

This is not true. I selected an ASUS laptop and was ready to print it the page, as required for the Web Checkout / Reserve and Collect and the "Handling/Shipping Charges" were 8.99, not 5.

Dear Hexus Fraternity,

The first post in this thread still stands true and i think another post was much needed to further clarify the situation.
The decision to charge a fixed £5 no matter how much you spend or however many components make up your order (Please note the charge is PER ORDER) is a special privilege/incentive which has been extended to only HEXUSITES and nobody else is eligible or qualifies for this privilege.
Now because this is a special setup for Hexus members therefore website or the retail store follows their normal procedure on pricing etc. So, if you would buy an item under normal circumstances you would be charged normally like anybody else. So to avail the special privilege you would need to COMMUNICATE the fact that you are a HEXUS member with the name by which you are known at HEXUS and then the transaction would be dealt according to the special terms which have been setup for the HEXUS members only. So for example, if you want the item to be shipped out to you, you can order it over the phone. Same thing applies for Reserve & Collect as well. If you are visiting our shop, you can again show a printout of the components which you are interested in buying and follow the procedure stated above. So, in all the above cases you can avail the special benefit for yourselves provided you communicate that you are a HEXUS member.
Also before proceeding with the transaction according to the special terms, existence of your hexus membership would be checked and verified.
And that is it. I hope its now pretty clear as to how this whole thing works. If still there is any part which is not clear plz let us know

[dancingmatt]

I'm interested in buying one or two PW201 monitors. I haven't seen one "in the flesh" yet.

If I come to your store and you have one set up so I can see it working, do I then have to leave the store, "collect and reserve" it and then come back to get the web prices? And pay an extra £5 as well as having to leave, order and come back?

If you don't have one set up, and I "collect and reserve" it online, can I then return it under the Distance Selling Regulations?

Finally, I'm baffled - surely it's "reserve and collect"?!

Thanks
DM

[YOYOtech - Nav]

Originally Posted by dancingmatt

I'm interested in buying one or two PW201 monitors. I haven't seen one "in the flesh" yet.

If I come to your store and you have one set up so I can see it working, do I then have to leave the store, "collect and reserve" it and then come back to get the web prices? And pay an extra £5 as well as having to leave, order and come back?

If you don't have one set up, and I "collect and reserve" it online, can I then return it under the Distance Selling Regulations?

Finally, I'm baffled - surely it's "reserve and collect"?!

Thanks
DM

You can certainly visit our store to have a feel of PW201 in flesh and actually that is an added advantage that you enjoy with us whereby you can have a look at different components and can have a comparision in flesh among them in our store.
Reserve and Collect is one of the options/ways to buy something from us under special privileges setup for HEXUS members. You can also come into our store and buy components under the same setup which basically would be the web price for the components (excluding shipping/handling charges and including VAT)+ £5 on top.
You are required to ask to be charged on web prices when you visit our store and also at the same time you need to tell us that you are a HEXUS member (as the £5 charge is only applicable for HEXUS members)
Before processing the transaction according to the special terms setup for HEXUS members, existence of your hexus membership would be checked and verified.
And that is it. CHEERZ

[RFV]

1. I want to buy this item " Asus P5KC Motherboard" the website price before any delivery charges is £94.95 inc. vat. So If I want to resrvere this item and pick it up instore I will pay a total price of £99.95p. Is this correct ?

2. And if I pick-up instore and later on need to RMA an item, can it be returned to the store, or does the RMA have to be posted in ?

thanx

[YOYOtech - Nav]

Originally Posted by RFV

1. I want to buy this item " Asus P5KC Motherboard" the website price before any delivery charges is £94.95 inc. vat. So If I want to resrvere this item and pick it up instore I will pay a total price of £99.95p. Is this correct ?

2. And if I pick-up instore and later on need to RMA an item, can it be returned to the store, or does the RMA have to be posted in ?

thanx

The answer to your first question is YES. You would pay a total price of £99.95p if the price of the component you want to buy on our website is £94.95 inc. vat before any delivery charges. So basically you would pay £94.95 Inc. VAT + £5 (Available for HEXUS members only) = £99.95.
Secondly, RMA is totally upto your convinience . If you would like you can return directly to our store for RMA purposes or alternatively you can post the faulty component for RMA purposes to us aswell.
Hope this clarifies your doubts