ATI 5830 Grey Screen of death

[adamsonm]

I have been having the grey screen of death ( also some other random colours with stripes, but the grey screen with coloured stripes is the most frequent) since May of this year. I have tried so many solutions. Nothing has helped! I haven't contacted 'Overclockers' though, and it might be time to tell them my problem!

I'm hoping that you guys will come forward with all the solutions that you have tried or just what you heard and I'll go from there. Also, if anyone has any evidence of what causes this problem please share your findings!

Thanks in advance for your replies

[Phage]

I have had a lot of problems with the GSOD but was completely fixed by a new BIOS from my very good friends at XFX support. The problem relates to the VRAM memory timings apparently.

http://forums.hexus.net/graphics-car...sod-issue.html
http://forums.hexus.net/scan-care-he...een-death.html
http://forums.hexus.net/scan-care-he...ipe-crash.html

[adamsonm]

So, if I was to buy new RAM, with a different set of timings, would that help at all??

[Phage]

No. This is Video Ram. the chips soldered into the card.
You need to contact customer services for the make of card concerned, and either get instructions on flashing the BIOS to a newer version, or ask for your money back.

[adamsonm]

Ok, alright, thanks for that. I am actually in the process of contacting sapphire support for some advice.

[Phage]

No worries. Let me know how you get on.

[adamsonm]

Something bad has happened! I contacted my seller and told them about the problem, so they agreed to RMA the graphics card. I bought a cheap gpu for the meantime ( ASUS ENGT220 GeForce GT 220). When I installed the drivers for the new gpu, about 30 minutes into using my computer with this new gpu, I experienced a black screen. The windows screen came back on with an error balloon message in the bottom right hand corner. I went to the action centre and it shows that there was a video hardware error. I then went to the nvidia webpage and installed the latest drivers. The problem hasn't happened since.

http://img23.imageshack.us/i/videohardwareerror.jpg/

[Phage]

Just a driver issue. You need to be sure that you completely remove all of the old driver set before updating. This is especially true when moving between NV and ATi. Glad to hear all working Ok now.

[adamsonm]

Yea, this nvidia problem seems to be ok now. I'll get back to you to let you know how the RMA goes.

[adamsonm]

OK, 'overclockers' came back to me with my card. They tested it and said:

The product GX-227-SP on RMA193921 has been returned to you, this will be sent on a new order with order number 3715974.

Here is the technicians Test Report:

"Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, ATI Ladybug, "

(Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, ATI Ladybug, Streetfighter Benchmark and heaven benchmark tool, these were all tested at 1920 x 1200 resolution running maximum settings, tested on DX9, DX10 and DX11 where applicable, there was no issues apparent.)



I am still in contact with sapphire, but I'm not so sure now what to do. Quite Depressing!

[Phage]

Stick at it with both OCUK and Sapphire. Ask about a BIOS flash.
Take pics of the grey crash on your screen. There are some links to youtube videos in the threads I linked to above to show how the problem can be replicated. Remember, if they are saying that you don't have a problem, you need to prove that you do. Keep trying, don't give up, email pics of the crash each and every time.
Essentially badger them into it. Bury them with evidence.

[adamsonm]

OK, thanks for the advice, I really appreciate it!!

[adamsonm]

Ok, just a quick update.

1.) I flashed my motherboard bios to the latest version. That didnt work.
2.) I reinstalled windows again. I have not installed many programs because I wanted to see if it happens with just windows update. I haven't even installed any ATI drivers for my gpu (however, when the computer booted for the first time after reinstalling windows, windows itself installed something for the gpu, that found new hardware thing came up with a green tick). Now I was on youtube, the sound of my hardrive started making noise, as if I was running some sort of virus scan. Then my screen went black for a couple of seconds then windows recovered. I got the following error message from action centre:

----------------------------------------------------------------------------------------
Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Files that help describe the problem
WD-20101225-1337.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003F56010
BCP2: FFFFF88003E06FB8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
------------------------------------------------------------------------------------------------

What the hell is the problem? Before, when I had the ATI drivers, the screen would normally go grey with vertical lines. Sometimes it would go black, but with back light from the monitor.

I have tried RMA'ing my gpu twice, with no luck. Updated my bios and chipset drivers. I v checked my RAM with MemTest and WinDiag with no errors.

I have contacted Sapphire Tech for some advice. They have told me to contact gigabyte, however, as its christmas, gigabyte won't reply to my ticket till 4th of Jan.

[OMGLAZERGUNSGO]

I have had a lot of problems with the GSOD but was completely fixed by a new BIOS from my very good friends at XFX support. The problem relates to the VRAM memory timings apparently.

Just read your reply, signed up hoping I could message you but can't have to post in forums. I have XFX Radeon-5830, HD-583X-2NFV, was wondering if you had a copy of the new bios for it I could try. Just made a ticket w XFX but won't hear back till Mon at the earliest.

[danroyle]

Just read your reply, signed up hoping I could message you but can't have to post in forums. I have XFX Radeon-5830, HD-583X-2NFV, was wondering if you had a copy of the new bios for it I could try. Just made a ticket w XFX but won't hear back till Mon at the earliest.

You are better off waiting until monday For Xfx to send you the bios they will do it very quickly i had GSod issue with one of my 5870's Bios never fixed it though unfortunately so had to get XFX to replace it.

[OMGLAZERGUNSGO]

[ERIK_A 6/12/2011 3:35:51 PM] Hi Matt, There is no BIOS update for this model card. For the problem, how long have you had this video card and how long has this been happening to you? Is it possible to test this unit into another system and see if the problem follows the card? Do you ever get any error messages or graphical issues beyond a grey screen?- Erik

Got a reply from XfX, sounds like this guy is new... I'm not sure I can get this card RMA'd had it a year. Plus I don't want another 5XXX series. Told him to google 5830 Grey Screen.