I have an Ipod Mini which recently started showing the folder / exclamation mark error, nothing I did could solve the problem. My only resort was to contact Technical Support.
I take it they've now outsourced to India? Last time I phoned it was an Irish guy. Not this time. It was an Indian guy with a heavy Indian accent. I had to spell out every single word that he needed to complete the details. Ie, my name, address, email address, the personalisation on the back, etc, etc. And just to make it that extra painful, he would then spell every word back to me to double check. Now, I'm not being racist but the fact he asked what country I was located in leads me to believe it was some crappy call centre in India.
It took me over 30minutes on the phone (at whatever their 0870 number costs) to arrange a service.
I wish there was a law against outsourcing call centres, it's so goddamn painful