Well mine has now been picked up by UPS. Lets hope my free repair goes well!
Not around too often!
yeah. free sounds allot better than £85. i have had my xbox 360 for 3 weeks and no problems im just waiting for this time next year to see what has happened by then
My launch machine died, but I managed to repair it using the x-clamp method (entails tightening the heatsinks over the cpu/gpu in order to provide better contact).
Well..after a month or so of calling Microsoft I gave in to their broken English and nonchalant persistence.
"No.. We don't do free repairs. The system just doesn't allow that. We never have done and never will. Whoever told you that was lying. Not even as a good will gesture. The system just doesn't let that happen. Theres not an option for it."
They basically had a screen full of instructions and wouldn't or couldn't go against them. They told me the only way to get an official repair is by paying over the phone and sending the 360 to them via UPS. They wouldn't tell me where my console would be sent for repair. They wouldn't tell me where the call center was. They wouldn't even accept my debit card and insisted that if I wanted my console repaired at all I'd need to borrow a credit card from someone which I eventually had no choice other than to do.
They couldn't communicate with me properly because they either had bad phone lines or occasionally just couldn't speak English very well. It was hard to get anything through to them at all... In fact, the only thing which they could do properly was to take money from my mums account. That was a very efficient process indeed.
Grrr.
If I may quickly go off topic here just to ask a question which is, how many of you that have had the red ring of death lay the xbox down on it's side rather than stand it up?
I just got an xbox and noticed the side that faces the work surface when positioned horizontally also happens to be the part of the casing that gets the hottest, hotter even than the vents at the back and it's also the back of the motherboard. Hence when you lay it down the side of the case that needs the most free air around it isn't getting it, so the heat just builds and builds until the motherboard warps and the connections between it and the cpu/gpu fail.
Also when it is positioned horizontally there is a natural weight pressing down on the motherboard by the heatsink so theres more tendancy for the motherboard too warp. Standing it up sends the weight through the entire length of the motherboard so it shouldn't warp and the connections shouldn't come appart.
I'm standing mine up with a fan blowing over the side that would be facing the work surface if the xbox was positioned horizontally. That particular side doesn't even get warm doing this although the room is now louder as a result, but I can live with that if theres a chance of it saving my xbox. It's just a theory at the moment that only time will tell if it works or not. To me though it makes sense to stand it up knowing what I know now after buying one.
Mine died while horizontal. I'd never even tried it vertical
Well mine came back all repaired. I think my free repair was a cock up by ms rather than a good will gesture.
Not around too often!
Still, you should expect it really. My SNES still works fine from god knows how many years ago, so why should a state of the art console fail within less than two years?
If it was me I'd go the complain - re-complain - then some kind of consumer action group route.
well whatever you DONT turn that piece if sh*t from horizontal to vertical whilst ya playing a game, mine made a horrible grinding noise and made gears of war unplayable, leaving a score on the dvd...
Yup, that much should be obvious
Well not many CD players or PCs I've seen are designed to have their position switched. The 360 does, MS should've realised people would try and change it's position while on, many drives come with this amazing feature called foam pads that stop this happening to disks. I mean, I could do it to my PS2 without any problems at all, but MS still haven't done anything about it, even though many, many people complain about it.
Gtech: Get some brasso on a clean cloth and rub the disk with it, make sure you do it in circles, following the curve of the disk. This will rub off the top layers of plastic until you're left with a nice see-through surface again.
For what it's worth, my console had been vertical since I bought it and it still broke for no apparent reason. I think it's more to do with poor build quality than anything else. They're a good console, I think better than any of the rest at the moment, but some of them just don't seem to be made very well. Oh well.
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