The Great Xbox 360 Repair Debacle

[Blademrk]

Hey Parm, just checked the update and I got a

Parse error: syntax error, unexpected T_STRING in /home/wpadmin/public_html/wp-content/themes/gridfocus/comments.php on line 37

error on the comments section of the article

edit: nevermind, seems to have sorted itself out.

[Lee H]

Works as I've left a comment

I've just checked when mine was purchased and it was the following ;

Invoice Date 16 Jun 06

So it broke 2 weeks after the 12 months 'warranty' period.

Call me cynical but is the charging of 70 pounds for the repair a way to claw back all the billions they are rumoured to be reported to be loosing in the console fight with sony ?

[Carlh]

Parm,

Ask Major Nelson why the returns rate is so high

Its clear to me that the returns rate is a lot higher than the quoted 5% - out of all the people I personally know with 360's only 2 - (out of around 20) are still on there 1st console.

Mine broke at the beginning of last month so I had to buy a replacement - with all the stories at the moment I am tempted just to sell all the 360 equipment I have and get a PS3, sure the online gaming isnt as good as a 360 however at least it aint gonna break down in 12-14 months time.

[Lee H]

Just a quick update for you lot.

Rang MS and they want me to pay even though the consoles just over 1 WEEK out of warranty to have a look and fix the console.

I'm seriously not impressed and thinking of just binning the bloody lot and getting a console thats reliable and stable such as a Wii.

What a bloody farce this is turning out to be

[j.o.s.h.1408]

Just a quick update for you lot.

Rang MS and they want me to pay even though the consoles just over 1 WEEK out of warranty to have a look and fix the console.

I'm seriously not impressed and thinking of just binning the bloody lot and getting a console thats reliable and stable such as a Wii.

What a bloody farce this is turning out to be

what are you gunna do with all those great games you may have and/or comming out on the 360?

i dont blame you though for binning it. try and call them late in the evening and ask again. it depends on who you speak to has i was a month over my warranty and still got it fixed for free

keep calling them and eventualy someone kind enough will do it for free

[Lee H]

Well I've deduced that the error is the 0102 error code using the guide Here and most reports of the xbox on these have worked either by using the towel trick or other methods.

Agent has gladly offered to do the 'heatgun' trick when he comes up in 2 weeks so I'll have to wait till then and see if this fixes it.

Anyway - I was thinking of buying a nice HTPC style chassis and sticking the xbox360 innards into this so it's a good excuse to take the bugger apart and see if it can be salvaged.

[GeorgeTuk]

Well I've deduced that the error is the 0102 error code using the guide Here and most reports of the xbox on these have worked either by using the towel trick or other methods.

Agent has gladly offered to do the 'heatgun' trick when he comes up in 2 weeks so I'll have to wait till then and see if this fixes it.

Anyway - I was thinking of buying a nice HTPC style chassis and sticking the xbox360 innards into this so it's a good excuse to take the bugger apart and see if it can be salvaged.

Thats an interesting idea...making the Xbox look like a PC and cooling it better, maybe it will work?

[Bluecube]

Just a quick update for you lot.

Rang MS and they want me to pay even though the consoles just over 1 WEEK out of warranty to have a look and fix the console.

Shouldn't have to. My 360 was 6 months out of warranty and I got a freebie.

[YorkieBen]

mines still okay 14 months on!!

[Butuz]

At the moment there are two things putting me off the Xbox360

1) Noise - hideous hideous noise.
2) Reliability - it seems almost everyone that's bought an XBOX has had one fail. I am sure you all would have some legal avenue to try - as these little white boxes are clearly not "fit for purpose".

Butuz

[j.o.s.h.1408]

the only downfall to this console is its reliability IMO. every else is perfect from the joypads to the vast amount of games on it.

its a ****ing shame because nearly 2 years after the console was released where still having trouble with it.

[Lee H]

Shouldn't have to. My 360 was 6 months out of warranty and I got a freebie.

Time to try again tonight then I reckon

[Bluecube]

Time to try again tonight then I reckon

Give them hassle about it as, warranty or not, no console should break down after a year. As you've seen from this thread, broken 360s are a well known issue. I got my sister to complain cause she works in trading standards and M/soft picked it up by courier, the works and as I said above I had a refurbished one back within a week along with a month free on XBox Live

[Lee H]

The thing is I don't want to hassle the poor guys on the phone as I know what it feels like from first hand experience so I tend to be laid back on the phone when speaking to companies.

Don't get me wrong, I'm not a softie - more a polite, yet firm approach.

[Tom Scott]

I think the 360 has got issues, mine broke 2 days outside the warranty period, but then again I just told MS I bought it 3 months before that and they replaced it.... You do realise they don't ask for proof of purchase and that you could technically say you bought it 3 days ago? (A further 362 days warranty!) Not that I'd condone doing such a thing

And the PS3 "doesn't break" comments, quite a few people have had them break, the disc gets stuck inside as well. Admittedly this isn't as widely reported as the 360, but then again the PS3 has sold a much smaller quantity of units, its all relative. The PS3 has not been out anywhere near as long as the 360, and if the PS 1 and 2 are anything to go by, after 12 months they will be riddled with problems that require you to either turn it upside down or wedge something into a laser to align it properly.

[Lee H]

I think the 360 has got issues, mine broke 2 days outside the warranty period, but then again I just told MS I bought it 3 months before that and they replaced it.... You do realise they don't ask for proof of purchase and that you could technically say you bought it 3 days ago? (A further 362 days warranty!) Not that I'd condone doing such a thing

They'll surely know by the serial and the linking of my serial number to my xbox live account?