Hi,
I received my H105 today and one of the stand-off threads has sheared off whilst tightening the thumb screw (with fingers).
Is it possible to get a replacement stand-off and thumb screw?
Thanks
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Hi,
I received my H105 today and one of the stand-off threads has sheared off whilst tightening the thumb screw (with fingers).
Is it possible to get a replacement stand-off and thumb screw?
Thanks
Hey Chris, sorry to hear that. Was that a newly purchased cooler? or a replacement?
You can always submit a request at Corsair.force.com and state the part that you need. I'm pretty sure we'll accommodate that request for you.
Thanks. It was a new cooler purchased from Scan yesterday. I was tightening the last thumb screw after working in a cross pattern and the stand-off snapped leaving the thread in the screw. I was surprised as I was only using my fingers not a screwdriver. I guess I must have over-tightened the opposite side which put too much tension on the last screw.
Wasn't a good day yesterday, I was moving my PC into a 750D and I have this this issue plus the PCI x16 slot stopped working and Windows wouldn't boot. Hopefully today will go better.
Just signing up to force.com now. Thanks.
Ah I see, no worries, those things happens a lot.
Well as soon that get that ticket #, post it here so I can push it though the queue.
Ticket # 6442348
Thanks for your help with this.
No problem Chris. Got that approved and booked. You'll get a message from our customer service with the tracking # once the kit is shipped. Thanks
Thank you. Your help is much appreciated :)
Edit (24/03/14): Received tracking info today. Also received a RMA label as if I'm supposed to be returning something. I guess that's an automated email from the RMA system and can be ignored.
Yup, ignore that. There is no need send anything back. You are all set :)
Received the fitting kit today. Its different to the original, it looks like the kit I received with my H55 but it fits and all is good :)
Thanks for your help.
http://i990.photobucket.com/albums/a...l/IMAG0091.jpg
Glad to hear that Chris :) If you need anything else, just let me know.
Nice build btw, pretty clean :clapping:
I'm not one to want to high-jack a thread, but i have also experienced EXACTLY the same problem with my H105 install! Although it is sort of comforting to know i'm not the only one :)
My ticket number is 6449690. Any chance of a push through the queue? i'd of course be happy to take a photo of my build if required :p
Got that approved and booked.. you'll get a tracking info once the part has shipped.Quote:
Originally Posted by McGough
I've replied to your ticket as well..
Hi Greybeard, any chance you can push my RMA through as well? The screws are all I need to finish my build :(. Ticket number is 6575041. Thanks!Quote:
Originally Posted by Greybeard
That shouldn't be a problem. Is it for an Intel or AMD board?
Hey Greybeard, maybe a longshot but if you might be able to help me aswell with my support ticket? Number is 6767482. Bought a H105 and missin the LGA 2011 screws from the package and sent in a ticket on thursday morning and still no reply. Hopefully you can help me out, Thanks!