Results 1 to 4 of 4

Thread: Disappointment

  1. #1
    Registered+
    Join Date
    Aug 2007
    Posts
    27
    Thanks
    0
    Thanked
    1 time in 1 post
    • Spanamana's system
      • Motherboard:
      • Asus Striker Extreme
      • CPU:
      • P4 Duo quad core 2.4
      • Memory:
      • DDR2 - 4Gb - Crucial
      • Storage:
      • 6 x 500 Gb - 2 x RAID 1 (Maxtor) - 4 x RAID 5 (Seagate)
      • Graphics card(s):
      • Asus 8800 Ultra
      • PSU:
      • Coolermaster 850W
      • Case:
      • ThermalTake Armour LCS
      • Monitor(s):
      • Acer 19 inch LCD
      • Internet:
      • 8mb ADSL

    Disappointment

    I have to register a certain amount of disappointment with my Corsair purchases of late.

    I purchased a USB Voyager, 4Gb thumb drive in February of this year and was happy with it until I found it started to corrupt my data. I reformatted it, but continued to get the same problem. I contacted eBuyer, whom I purchased it form and was informed that I had to deal with Corsair direct.

    I filled in the form and received a RFC to return the drive to the US for repair or replacement. After waiting a number of weeks I contacted Corsair by email and this seemed to immediately despatch a replacement. This arrived a few days later. When I plugged it in, it asked to be formatted, but it wouldn't accept this on any of the machines I used.

    I filled in a new RFC, referring to the old RFC and asking whether the procedure could be streamlined as I had been without the first drive for a month. I got no reply, just an RFC for returning this second, defective drive. I am still waiting for this to be replaced.

    Whilst my Voyager was away, I have been using a Corsair SDHC card with the supplied Corsair card reader. Not an ideal solution, but as my work involves moving files and I didn't have any other thumb drives, it was the only option.

    You can understand my disappointment when last week, the Corsair card reader has now stopped functioning. The adapter will not read the SD cards. As a result I have had to purchase another Corsair Voyager thumb drive as a interim replacement (am I mad?).

    Perhaps you would care to comment on the reliability of these items, as frankly I'm quite disappointed.

    G

  2. #2
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Disappointment

    First, I am very sorry you had these issues back to back. This is not typical at all for us as we do produce a quality unit. Can you please send me a private message with your RMA numbers so that I can follow up with you on this? I want to make certain that you get this fully resolved.

  3. #3
    Registered+
    Join Date
    Aug 2007
    Posts
    27
    Thanks
    0
    Thanked
    1 time in 1 post
    • Spanamana's system
      • Motherboard:
      • Asus Striker Extreme
      • CPU:
      • P4 Duo quad core 2.4
      • Memory:
      • DDR2 - 4Gb - Crucial
      • Storage:
      • 6 x 500 Gb - 2 x RAID 1 (Maxtor) - 4 x RAID 5 (Seagate)
      • Graphics card(s):
      • Asus 8800 Ultra
      • PSU:
      • Coolermaster 850W
      • Case:
      • ThermalTake Armour LCS
      • Monitor(s):
      • Acer 19 inch LCD
      • Internet:
      • 8mb ADSL

    Re: Disappointment

    As requested, I have sent a private mail with the details.

    G

  4. #4
    Registered+
    Join Date
    Aug 2007
    Posts
    27
    Thanks
    0
    Thanked
    1 time in 1 post
    • Spanamana's system
      • Motherboard:
      • Asus Striker Extreme
      • CPU:
      • P4 Duo quad core 2.4
      • Memory:
      • DDR2 - 4Gb - Crucial
      • Storage:
      • 6 x 500 Gb - 2 x RAID 1 (Maxtor) - 4 x RAID 5 (Seagate)
      • Graphics card(s):
      • Asus 8800 Ultra
      • PSU:
      • Coolermaster 850W
      • Case:
      • ThermalTake Armour LCS
      • Monitor(s):
      • Acer 19 inch LCD
      • Internet:
      • 8mb ADSL

    Continuing woes

    I am very disillusioned with Corsair's quality of service.

    First my Flash Voyager thumb drive goes wrong. So I send it back, only to get a faulty one in return. Then I have to pay again to return the faulty one to get it replaced.

    Second, I return my faulty SCHD card reader to you, as it was also faulty. This morning, after a month and a half waiting, a parcel arrives containing a 4GB SCHD card but no card reader. So after all this time I have a card but no way of reading it into my computer as a normal SD Card reader does not work.

    Can you please look at this urgently? You already have my details, as I forwarded them at your request.

    I am so fed up with Corsair that I have now purchased 2 Kingston SD cards and Crucial memory for my PC. I suppose to add insult to injury you expect me to return this card. And who is expected to pay for this - the customer.

    Once again I look forward to your comments on what is the worst service I have encountered in years.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Free carriage disappointment
    By trusz in forum SCAN.care@HEXUS
    Replies: 32
    Last Post: 18-08-2007, 02:05 PM
  2. Replies: 0
    Last Post: 28-06-2006, 04:18 PM
  3. Disappointment for PS3 fans at Taipei Game Show
    By Steven W in forum HEXUS News
    Replies: 0
    Last Post: 22-02-2006, 11:18 AM
  4. GT4 disappointment :(
    By Sair33 in forum Gaming
    Replies: 15
    Last Post: 21-05-2005, 04:33 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •