Results 1 to 8 of 8

Thread: Dead TX650W

  1. #1
    Hexus.trombonist
    Join Date
    Jun 2008
    Posts
    742
    Thanks
    72
    Thanked
    44 times in 36 posts
    • Powderhound's system
      • Motherboard:
      • Asus P5Q-E
      • CPU:
      • Intel Core 2 Quad Q9450 2.66GHz under a Xigmatek HDT-S1283
      • Memory:
      • 4GB OCZ Reaper HPC 1066MHz
      • Storage:
      • 750GB Samsung Spinpoint F1
      • Graphics card(s):
      • Powercolor ATI Radeon HD 4850
      • PSU:
      • Corsair TX650W
      • Case:
      • Antec P182
      • Operating System:
      • Windows Vista Home Premium, Ubuntu 8.10
      • Monitor(s):
      • Samsung T220 22"
      • Internet:
      • Plus.net Broadband Your Way Option 2

    Dead TX650W

    After just over a year, my Corsair TX650W PSU has completely died for no apparent reason. I bought it from Ebuyer in August last year, and am a little unsure of the return arrangements. I've raised an RMA, but now see that is going to cost me £25+ to ship the item to the Netherlands, which seems utterly ridiculous for a PSU I spent £50 in the first place. Is it possible to RMA the item directly to Ebuyer, and if not will I be refunded the cost of shipping when the replacement is sent?

  2. #2
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Dead TX650W

    You'll need to ask eBuyer about their return policies.

  3. #3
    Hexus.trombonist
    Join Date
    Jun 2008
    Posts
    742
    Thanks
    72
    Thanked
    44 times in 36 posts
    • Powderhound's system
      • Motherboard:
      • Asus P5Q-E
      • CPU:
      • Intel Core 2 Quad Q9450 2.66GHz under a Xigmatek HDT-S1283
      • Memory:
      • 4GB OCZ Reaper HPC 1066MHz
      • Storage:
      • 750GB Samsung Spinpoint F1
      • Graphics card(s):
      • Powercolor ATI Radeon HD 4850
      • PSU:
      • Corsair TX650W
      • Case:
      • Antec P182
      • Operating System:
      • Windows Vista Home Premium, Ubuntu 8.10
      • Monitor(s):
      • Samsung T220 22"
      • Internet:
      • Plus.net Broadband Your Way Option 2

    Re: Dead TX650W

    Having attempted an Ebuyer RMA it just tells me to contact Corsair, so I guess the answer is no. What is the position re shipping charges?

  4. #4
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Dead TX650W

    The customer pays to ship the item to Corsair. Corsair pays to ship the replacement back to the customer.

  5. #5
    Hexus.trombonist
    Join Date
    Jun 2008
    Posts
    742
    Thanks
    72
    Thanked
    44 times in 36 posts
    • Powderhound's system
      • Motherboard:
      • Asus P5Q-E
      • CPU:
      • Intel Core 2 Quad Q9450 2.66GHz under a Xigmatek HDT-S1283
      • Memory:
      • 4GB OCZ Reaper HPC 1066MHz
      • Storage:
      • 750GB Samsung Spinpoint F1
      • Graphics card(s):
      • Powercolor ATI Radeon HD 4850
      • PSU:
      • Corsair TX650W
      • Case:
      • Antec P182
      • Operating System:
      • Windows Vista Home Premium, Ubuntu 8.10
      • Monitor(s):
      • Samsung T220 22"
      • Internet:
      • Plus.net Broadband Your Way Option 2

    Re: Dead TX650W

    So my PSU breaks after less than eighteen months, and I have pay a further 50% to get a new one. Looks like I'll be changing manufacturer next time then.

  6. #6
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Dead TX650W

    We are sorry your PSU failed and we will replace it for no charge. We cannot control shipping costs and this type of policy is standard throughout the eTail electronics industry.

  7. #7
    Hexus.trombonist
    Join Date
    Jun 2008
    Posts
    742
    Thanks
    72
    Thanked
    44 times in 36 posts
    • Powderhound's system
      • Motherboard:
      • Asus P5Q-E
      • CPU:
      • Intel Core 2 Quad Q9450 2.66GHz under a Xigmatek HDT-S1283
      • Memory:
      • 4GB OCZ Reaper HPC 1066MHz
      • Storage:
      • 750GB Samsung Spinpoint F1
      • Graphics card(s):
      • Powercolor ATI Radeon HD 4850
      • PSU:
      • Corsair TX650W
      • Case:
      • Antec P182
      • Operating System:
      • Windows Vista Home Premium, Ubuntu 8.10
      • Monitor(s):
      • Samsung T220 22"
      • Internet:
      • Plus.net Broadband Your Way Option 2

    Re: Dead TX650W

    OK, could you just clarify a few more points for me?

    • Does it have to be sent in original packaging?
    • Will the replacement be new or refurbished?
    • What is your turnaround time? I need it replaced urgently as I'm a student with assignments due in January.

  8. #8
    Registered User Yellowbeard's Avatar
    Join Date
    Oct 2006
    Location
    Atlanta,GA, USA.
    Posts
    1,366
    Thanks
    18
    Thanked
    74 times in 67 posts

    Re: Dead TX650W

    You do not have to use the original packaging but it is recommended. You need to ship the PSU securely enough that it does not sustain damage during transit.

    You'll need to ask customer service on the other 2: http://www.corsair.com/contact/default.aspx

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 4
    Last Post: 18-01-2008, 03:27 PM
  2. Dead PSU or Motherboard?
    By kasavien in forum Help! Quick Relief From Tech Headaches
    Replies: 3
    Last Post: 07-09-2007, 09:15 AM
  3. Dead or fixed pixels are they acceptable?
    By RFV in forum SCAN.care@HEXUS
    Replies: 21
    Last Post: 29-08-2006, 07:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •