My RMA experience with my HX1000.

[trillock]

The mighty beast died on me.....suddenly, after near enough 3 years. One morning I switched on, and not a lot happened, just the motherboard lights were lit, and fans spun briefly.

I contacted Scan Computers to RMA it and was told that they don't stock it any more, but would offer me a refund.
I sent it off, and got told that they would offer me £10 + VAT, so I told them I wasn't interested, and could they send it back, which they did, f.o.c.
However, it cost me £14.25 to send it to them, so that was a waste.

Remembering the last time I had to RMA my HX620, it cost me about £36 to send it to Holland, and was thinking of writing it off as a bad bit of luck, since the HX1000 is a darn sight heavier than the HX620, and would cost a lot more.
The RMA service was good, but the cost wasn't.

Anyway, I happened to relate my tale of woe on another forum where the mighty Redbeard keeps and eye on things, and he said that he would sort something out for me.

Which he did, and said that they would cross-ship a new HX1050, and would cover the cost of sending the HX100 off to Holland.

I requested an RMA number yesterday morning (2nd) and in the afternoon got an email with all the details on it..........links to UPS for collection, and to download a pre-paid label.

Next day, UPS collected in the morning, and nearly caught me out as I had just 10 minutes previously finished boxing and labeling, and this morning UPS delivered my new HX1050 !.

So, to say that I am mightily impressed with the Corsair support and service is a bit of an understatement...........it is actually brilliant, and couldn't be happier since it took about 24hrs to sort things out.

Now, if that is not above and beyond the call of duty, then I don't know what is.....So thank you Corsair.........and Mr. Redbeard.........as you have kept another customer happy to buy your products.

Cheers !.....

[Pancake]

Always loved corsair, great products and awesome customer service.

I think i have RMA'd me battered Corsair Flash Voyager that gets hammered from work and put it dogey PC's about 10 times and never had a problem

[trillock]

I've only had two PSU's go wrong, and each time Corsair have been quick in sending back a replacement. Never had trouble with their memory, or the pair of 3 fan Dominator memory coolers either which are also around 3 years old.
So, happy to buy their products because I have faith in their support when parts kark it ?.
Definately....Yes !.

[UseItNow]

I'm a Corsair maniac!

Good to hear of their CS!

Touchwood I won't need it.

[Mossy]

Hence why we stock Corsair great support great products = Win

[Yellowbeard]

Thank you for the compliments!

[adamj97]

All i have heard is good stuff about corsair, their products, customer service... ect ect

[trillock]

Well it certainly boosts my confidence when buying a Corsair branded product if it fails within the warranty period.
I shall remember (if there is a) next time to deal with their CS direct and save myself a lot of hassle, time and money, and not with the site I bought it from.
I did with the HX620, but not this time and don't know why...........probably because I am getting old and senile....
Scan are fine with prices (generally) and quick deliveries, but not with a RMA service if some years have gone by.
Lessons learned etc. for the future.......

[MrBozack]

I used to kill PSU quickly due to uptime.

My Corsair PSU hasn't been switched off much for the last 3-4 years. It got turned off when I had to upgrade the motherboard. There was a power cut once too...

Threads like this remind me which brand of PSU to buy next time..... but perhaps this PSU will outlive me?

[Spartan18]

This is first class service indeed...well done Corsair!

[KeyboardDemon]

Cool story. Thanks for sharing. An RMA for some faulty RAM that I put through about a year ago didn't go as smoothly or as quickly as your PSU but fortunately I had other RAM to keep my rig running at the time. Your story shows that Corsair have been working hard on improving the RMA process since that time though, I hope I never need to use it but feel more confident with what to expect should the occasion arise.