Corsair is hiring!

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Corsair is hiring! Do you fancy working for one of the most respected PC component and gaming hardware companies in the world? Corsair Components is looking for a Community Support Specialist – North Europe, to provide first-class end-user technical and customer support, and also look after Corsair’s customers and fans in the community. This is an exciting role for a PC enthusiast with a passion for excellent customer service and support. The job spec is pasted below. Click the link to go direct to the role on the Corsair website, and apply!

http://ch.tbe.taleo.net/CH05/ats/car...&cws=1&rid=406

Position: Community Support Specialist – North Europe
Location: UK - Milton Keynes

Job Description:

General Purpose:

• Provide end-user technical support in Corsair forums and third-party forums.
• Assist in verifying system compatibility challenges with resellers, distributors and SIs.
• Assume an advocacy role within online communities. Inspire, educate and reward.
• Ensure that Corsair customers have the best support experience possible.


Position Summary, Responsibilities and Expectations:

• Provide end-user technical support, primarily to customers in the UK and North Europe, via phone, email, chat, forums, Social Media, and customer support tools. May on occasion provide technical assistance worldwide.
• Validate RMAs and assist with processing.
• Work with the lab at HQ to assist in verifying system compatibility challenges (i.e. motherboard or memory) with resellers, distributors and systems integrators.
• Actively monitor and administrate forum activity on official Corsair forums.
• Actively monitor and administrate activity on Corsair Social Media platforms (i.e. Facebook and Twitter). Engage with and support customers / fans.
• Become a valued member of other key enthusiast and gaming communities, while continuing to advocate Corsair and provide support where appropriate.
• Publish product showcases and build logs in key forums, where permitted to do so.
• Contribute to process improvements where applicable to ensure 1st class support.
• Establish and maintain effective working relationships with all Corsair departments.
• Be customer-centric and an effective written and verbal communicator.


Essential Skills and Experience:

• Be fluent in spoken and written English. Other European languages an advantage, particularly spoken and written Swedish.
• Bachelor degree, and minimum GCSE (or equivalent) Grade A-C in English Language
• Minimum 3 years of experience in a customer support/service organization, ideally in a related market
• Experienced with CRM software. Salesforce.com an advantage.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Exhibit strong organizational, analytical, and critical thinking skills.
• Ability to work independently and as part of team, and able to multi-task.
• In-depth familiarity with gaming and PC hardware communities.
• A deep understanding and passion for using social media an advantage.
• Enthusiasm for PC gaming an advantage.
• Some travel required, including overseas (Europe and US).

Corsair is an EOE