Is the lifetime warranty on Corsair memory actually real? :o
What are the restrictions/conditions of this?
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Is the lifetime warranty on Corsair memory actually real? :o
What are the restrictions/conditions of this?
Isn't lifetime normally classed as 10 years?
I've always been puzzled what 'lifetime' actually means in the context of a warranty. Is it the lifetime of the owner or the product? I think it's just a meaningless marketing term.
it's what it says it is .. bro sent some ddr2 back they din't have 1 gig sticks so sent him 2x 2gig ..that was about 3-4 months back ..
gotta hand it to corsair on there warranty they do hold up there side of the bargin ..
Exact same thing happened to me a couple of years a go, then last year when one of the replacements died, they replaced that as well.Quote:
Originally Posted by flearider
Two parts to that, and I know it seems obvious, but .... "lifetime" and "warranty".Quote:
Originally Posted by sha-1
Take the latter first, the "warranty".
It's essentially a contract between buyer and whoever gives the warranty, which is usually but not exclusively the manufacturer. And as of a few years ago, it's legally enforceable. But, being a contract between two parties, the exact nature of it will depend on the detailed conditions of the warranty.
Now to "lifetime".
As a legally enforceable contract, "lifetime" means whatever you can convince a court it means. If "lifetime" is defined in the T&C's, and it often is, then providing there are no legal problems with that definition, that is what the court will enforce. In the absence of a specific definition, a court is likely to put it's own interpretation on it, guided by what is both reasonable, and commonly expected.
What all this means is that there is no universal definition of what lifetime warranty means, and subject to some limited and basic limitations on manufacturers imposed by law, it means whatever they say it does, or rather, what they said when you bought the product. So .... keep the warranty details, because what rules is the warranty conditions as existing at the time of purchase, not whatever they may have subsequently been amended to.
This also covers not just length of warranty, but what is covered. Most (but not all) manufacturers cover manufacturing defects, but exclude, not unreasonably, a host of other things. You will usually find accidental damage excluded, fair wear and tear excluded, abuse excluded, and often, non-domestic use is excluded. My food proessor has a 20 year motor warranty .... in domestic use, but it doesn't cover commercial use. I have shirts, however, where the warranty, albeit only a couple of months, is "any reason", including burns from cigar ash or the dog chewing it.
Those couple of examples should make the point - the warranty covers what the terms say it covers, and for the duration they say it does. Unlike consumer protection legislation, where it's externally imposed and defined by statute, warranties are almost entirely down to the manufacturer to define, and so, vary hugely.
As for Corsair, all I can say is that they have a very good reputation for backing their products.
We wanted to claim on a warranty for a Belkin router which was sold with a lifetime warranty, when we called them they said that the router had been out of production for more than 3 years and Belkin no longer supported the product. The router was bought in 2003.
Corsair generally replace products for over their warranty time period. Never asked me about my date of purchase and replaced my RAM sticks. Ive heard that they also give you an upgrade if for some reason they can't replace what you have (out of stock or discontinued).
If it says lifetime im pretty sure it genuinely is lifetime, you can pop over to the forums and ask
Does not existQuote:
lifetime warranty
I'll have to agree with this :)Quote:
Originally Posted by Saracen
Yes, it does exist. We stand behind our warranty policy word for word ;)Quote:
Originally Posted by DAN333
Actually a lot of RAM/memory and other PC parts come with lifetime warranties, RAM especially though as its not very common for current generation memory to go wrong. As stated previously by a number of people though Corsair are extremely good and fair when it comes to backing their products if something ever goes wrong with them.
So 40 years from now can I put in a claim if my ddr3 1600mhz corsair ram dies on me?Quote:
Originally Posted by Greybeard
Well, by then the £60-ish you paid will be worth about 3p, inflation-adjusted. So if they don't have a direct replacement, they'll probably just refund your purchase price, at 2016 prices. I.e. £60.Quote:
Originally Posted by outwar6010
Enjoy the half a peanut it'll buy, by then. ;)
I hope they don't make the ruling based on your post lolQuote:
Originally Posted by Saracen
Depends on the definition of lifetime. It may not refer to your lifetime, but the designed lifetime of the product. So if it were to fail in 20 years, they could say thT it is beyond the designed life of the product.Quote:
Originally Posted by outwar6010
Some companies' warranties are measured by the lifetime of politicians promises. i.e. don't hold your breath. Others are substantially better. Not had to return any of my corsair stuff so can't comment on corsair directly.Quote:
Originally Posted by peterb
I read this whole post in Judge Rinder's voice... and it was very convincing, heh heh!!Quote:
Originally Posted by Saracen
In our case at least the rule of thumb is IF 1 is to 1 is available, our customer service will offer you the exact same SKU. Otherwise, whatever's the most comparable to the item you're RMAing.
That may be true but god forbid if you didn't keep that receipt for it...bought a dual channel Vengeance kit back in 2011 and started having issues with it recently..had a ticket created for RMA and said no longer had original invoice (it's been over 6 yrs and 2 moves later) and I have been refused RMA..if I take my car into a dealership for warranty work, they look at build date, run the VIN to make sure no blocks, and then warranty work is done..no receipt is required...I just got a WD NAS hard drive replaced under warranty..bought back in 2013..couldn't find the receipt and still, WD replaced it.Quote:
Originally Posted by Greybeard
That's why i always try to keep a digital copy of my receipts. Both on storage media and on the cloud. Don't forget that insurance companies can also insist on receipts for claims.
Never had insurance ask for a receipt due to the fact the company replaces with now pricing, not when purchased..only thing is they wanted a brief list of my things along with serial number.Quote:
Originally Posted by J17hnt
Same should take affect from Corsair..serial number is there for reason. But according to them, having purchased the ram over 6 yrs ago, but having a copy of my receipt not readable or not around..too bad so sad for me.
Hi,
I recently used the lifetime warranty. Its real.
I had no receipt for 4x16gb 3333c16 ram and one stick failed, free rma process.
After sending photos they sent me 2x32 3600c18, I complained about the fact i had quad channel before and after a few emails they sent me another 2x32gb.
I'm happy with that.
Highly recommended from me.
Some companies like to use the term "Limited Lifetime Warranty"... That's when you need to read the small print. Corsair warranty is fine though.
Never had an issue with Corsair's RAM warranty, used it twice on really old RAM and each time I received a direct replacement or better. Think the oldest ram was some DDR2 sticks that must have been well over 10 years old.
Caree to offer up any advice. I still have those 2 sticks Corsair said would not warranty. Odd how Crucial just did an exchange of lifetime ram using a valid serial number.Quote:
Originally Posted by jimborae
Wow that's some amazing customer service! :O