View Poll Results: Which console will I receive back first?

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  • Nintendo Wii

    19 82.61%
  • Microsoft Xbox 360

    2 8.70%
  • Both will come back on the same day and I'll be in gaming nirvana again!

    2 8.70%
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Thread: Place your bets!

  1. #1
    Junior Senior Member Aaron's Avatar
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    Place your bets!

    My luck with consoles seems to be terrible these days. Not only has my second Xbox 360 broken quite recently but my Wii has also died!

    The customer service experiences have been very different though.

    Microsoft: My first Xbox 360 died about 3 months ago with three red lights. After spending 2+ hours on hold/speaking to their Indian call centre, I eventually got permission to return it. I either had to wait in for UPS to collect it or take it down to own of only three UPS depots in the UK. After returning it, it took Microsoft 23 days - not to repair it, but to simply send out a refurb unit as a replacement.

    It turned out that the refurb unit they sent me had a dodgy DVD drive. They obviously hadn't tested it thoroughly before sending it out to me and recently it got to the stage where it turned from "annoying" to "game always freezes after 20 minutes".

    So, I phoned up Microsoft and got through to their Indian call centre again. The person I spoke to barely understood what I was saying and asked me to do the most idiotic things to resolve the problem. Example: after learning that I don't play on Xbox Live, I was asked to play online until the problem happened again. This is despite me saying that I was getting disc read errors and despite me saying it takes 20 minutes to reproduce the problem! Again, eventually I got the OK to send it back. I was quoted a 25 day turn-around time.

    Nintendo: Basically, it looks like my Wii overheated and it damaged the the graphics chip. I phone up Nintendo and within five minutes I'm speaking to someone at their UK call centre. The person is very apologetic and recognises the problem before I've even finished telling him what happened. I'm e-mailed a Parcel Force label and I can take it back to any Post Office for return to Nintendo. Estimated turn-around time: 1 week.

    So hats off to Nintendo.

    My Xbox 360 was sent off on 1st October. My Wii was sent off today (9th October). Who wants to take a guess on which one I'll receive back first?
    Last edited by Aaron; 09-10-2007 at 08:40 PM.

  2. #2
    HEXUS.social member finlay666's Avatar
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    Re: Place your bets!

    wii

    Ninty's tech support is 2nd to none in my experience
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  3. #3
    Member Trash Man's Avatar
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    Re: Place your bets!

    360's were on a sub 1 week turn-around when they first came out, it's just the huge numbers of unit's they are getting back now that has caused that time to increase.

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  4. #4
    Senior Member Lanky123's Avatar
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    Re: Place your bets!

    I havent heard of a wii overheating before...maybe I should keep an eye on mine. Was it sat on a dusty carpet or somewhere else it could have sucked in dust...?

    Obviously the extra time MS quote is due to them having a lot more faulty units to sort out...but that is kind of their fault anyway.

  5. #5
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    Re: Place your bets!

    PS3


    lol wii will win

  6. #6
    Comfortably Numb directhex's Avatar
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    Re: Place your bets!

    i had much better experiences with MS than you by the sound of it O_o

  7. #7
    HEXUS.social member finlay666's Avatar
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    Re: Place your bets!

    Well when my Wii had the intermittent disc reading error I was quoted about a 3-7 day turnaround (advised to back up my VC games and tell them so they can give me the credit on the new console, it sorted itself out afterwards so I never had to send it back)
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  8. #8
    Junior Senior Member Aaron's Avatar
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    Re: Place your bets!

    Quote Originally Posted by Lanky123 View Post
    I havent heard of a wii overheating before...maybe I should keep an eye on mine. Was it sat on a dusty carpet or somewhere else it could have sucked in dust...?
    It sounds like a pretty rare problem. To be fair, it sits next to my heat-producing Xbox 360. We'd just finished a mammoth GRAW co-op session before switching to the Wii and that's when the problem occurred.

    Obviously the extra time MS quote is due to them having a lot more faulty units to sort out...but that is kind of their fault anyway.
    Yeah, Microsoft customer service problems are generally due to them being over-stretched by so many faulty consoles. However, it would be nice if they used UK call centres and staff who at least had a vague idea of what an Xbox 360 looks like.

  9. #9
    JagerBomber Mossy's Avatar
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    Re: Place your bets!

    The Wii
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  10. #10
    Real Ultimate Power! Grey M@a's Avatar
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    Re: Place your bets!

    My bets are on Nintendo here. I sent my DS off and within 6 working days I had the DS back with me

    Can't fault nintendo on their support

  11. #11
    Junior Senior Member Aaron's Avatar
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    Re: Place your bets!

    Update: My Xbox 360 returned on 16th October, a mere two weeks after sending it off.

    Nintendo sent back my Wii on 15th October but..... DHL "lost" it. Watch out for excessively priced Wiis being sold on eBay by DHL_guy_99.

    Microsoft beats the odds, but only after third party intervention!

  12. #12
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    Re: Place your bets!

    xbox dying is no surprise but its quite rare for a wii to die.. they are usually very reliable, so you really have had bad luck with consoles!

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