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Thread: Steam server list not loading at all?

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    Steam server list not loading at all?

    hey guys, any chance any of you could help me out?

    Neither myself or my partner can load a full server list for any steam/source game. We often get one or two random servers appear, but nothing else at all.

    We're connected thanks to virgin media and run a zyxel p-320 router to let us get our network online (this router has no known issues reported for it, either). Steam itself connects fine, and we don't want to run a dedicated server, so the port forwarding advice on steam support doesn't apply (and isn't a solution for both of us).

    Does anyone else have the same issue? Anyone know how to fix it?

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    Re: Steam server list not loading at all?

    Are you sure its not your firewall, if its the Windows Firewall you may have a block /unblock dialogue come up behind the game window.

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    Re: Steam server list not loading at all?

    This happens using the steam server list, where a windows dialogue would still be visible.

    The good news is, however, we solved it!

    Turns out our router firewall uses SPI - stateful packet inspection. As such, only packets it is expecting can pass through. Some servers sent details that look expected, hence the occasional server appearing. Disabling SPI on the router solved the problem entirely

  4. Received thanks from:

    finnrogers (07-05-2008)

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    Re: Steam server list not loading at all?

    Interesting, thanks. I've had similar problems recently - might be the same thing, not sure: a few servers would pop up but only a few would let me connect, the others' pings would shoot up to 1000 odd and it says unable to connect...

    I'll have to inves-tum-igate my router settings.

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    • finnrogers's system
      • Motherboard:
      • Neo2 Platinum K8N
      • CPU:
      • AMD 64bit 3700+
      • Memory:
      • 2 x 1Gb Corsair PC3200 DDR 400Mhz
      • Storage:
      • 2 x Maxtor 160Gb SATA
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      • ATI Radeon X1950 Pro
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      • Monitor(s):
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      • Internet:
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    Re: Steam server list not loading at all?

    YOU SIR ARE THE MAN!

    Sure enough - I found "stateful packet inspection" was enabled so I promptly disabled it and voila, problem solved.

    Thanks very much ;-)

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    Re: Steam server list not loading at all?

    You're welcome, I'm glad our discovery has helped you

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    Re: Steam server list not loading at all?

    Hey guys!

    I have had this same problem since 2006, but after a lot of sweat and tears and conctacting the Steam Support, I gave up. Now I've bought a new Steam game, and I'm really trying to solve this problem this time.

    I'm glad to see that you guys managed to solve this! I read through this thread, but I'm still confused as to what I should do. How do I disable this SPI thing? Where do I go?

    If anyone could tell me this, I will be ever thankful!

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    Re: Steam server list not loading at all?

    It should be in your router settings in the firewall section.

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    Re: Steam server list not loading at all?

    Quote Originally Posted by mrt9888 View Post
    It should be in your router settings in the firewall section.
    I have clicked on "Security" and then "Firewall". Then there are two tabs:

    The one is "General", which only says this:
    "Enable Firewall
    Make sure this check box is selected to have the firewall protect your LAN from Denial of Service (DoS) attacks."
    And then I can check or uncheck this.

    The other tab is called "Services" and has "Service Setup" and "Schedule to Block".

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    Re: Steam server list not loading at all?

    Depends on the router and stuff you're using.
    Never before heard of SPI.

    On a ZyXel P-320, it's:
    Security -> Firewall -> General
    With a little "Enable SPI mode" checkbox.

    You could try disabling your firewall for a spell. If that doesn't work, then at least you'll know the firewall isn't the primary reason for it not working.
    What is the make/model of your router?

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    Re: Steam server list not loading at all?

    i80.photobucket.com/albums/j167/BadSp00n/zyxelfirewall.jpg

    This is all that it shows. I have a P-320W ZyXEL router.

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    Re: Steam server list not loading at all?

    Now, that's a conundrum.
    We have exactly the same model, I just forgot the 'W'.
    Just above the firewall check is the SPI one, on ours...

    What's your firmware version?
    Ours is V1.00(ZH.3)C0 (it's on the main "status" page)
    If you're on a different firmware version, then the setting might be somewhere else, or absent for some reason.
    You might want to hunt around through the settings a little, to see if it's tucked away in another tab, somewhere. Otherwise, maybe, update the firmware.
    If your firmware is the same version, then I'll probably be drawing a big, fat blank.

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    Re: Steam server list not loading at all?

    My firmware version is V1.00(ZH.2)C0

    I tried to disable the firewall on my router, and everything works now. I got almost 30.000 servers

    But I'm just worried that when my firewall is disabled, will anything bad happen?

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    Re: Steam server list not loading at all?

    I couldn't say for sure.
    It looks like you're a firmware version behind ours. My guess would be that SPI was lumped in with firewall, in that version, and separated in ZH.3.
    My personal preference would be to update the firmware, but I don't really know how that compares to keeping the firewall off.

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