i wouldnt.. when i closed one of my cards, i used paypal to pay for a game and because i didnt setup the new account with payapl quick enough, paypal did a chargeback from steam
steam disabled my account and didnt even say why! after 2-3 weeks of messaging with steam slowport i finnaly have my account back.
I don't really want to risk my account, because the other games I have, so I would avoid involving my bank.
What I have in mind is to notify the trading standards ombudsman (I don't really know which organization deals with it in the UK yet, but there must be some authority for this) if they refuse my refund request.
and it's not about the £5, but the unfairness of their system.
If many people report these issues with steam then things might change
your not alone i bought a game and cant even get online with it due to a "wrong cd-key" steam never did help me out....im pretty sure if you did try take them to court you would win....but is it really worth it? this is the flaw that is steam...
There definitely needs to be some kind of demo feature that comes with all games.... A 12 hour trial or something.
There is nothing sticky about it. When a court says a EULA is invalid (or a portion of it), it's invalid.
This has been the case numerous times already (just look at all the Microsoft stuff for example).
Software companies can put what they want in the EULA. Doesn't mean it's legal.
never said it was legal.
Really they should do what google do with the android app store you buy something if it isn't up to your standards/liking you can delete it within 48 hours and get a refund but i doubt they ever would implement that. (you'd get people buying games and trying to finish them in 24 hours then get a refund)
This happens all the time with pc gaming there rules are no different to Game they wont accept any pc game for a refund if you have broke the seal on the packaging my local store even asks you if you have checked the specs as they wont accept it back if it doesn't work. Surely thats just as bad and Game are uk based.
Sure, but where it's not illegal, those portions are a legally binding contract, and that has also been proven in court (look at all the Blizzard stuff for eg.)
While statutory rights always overrule an EULA, software isn't as strongly protected under the regs as physical products - there's no distance selling cover once you've accepted the contract and opened the packaging for example. Fit for purpose Sales of Goods Act still applies, however that's not an assessment on the quality of the game, but if you can prove that it doesn't run and it's not anything related to your specific set up then you're okay (good luck - they will usually be able to prove that it does run on generic computers meeting the spec).
But once again, look at what I've been hinting at very strongly. You're not buying a retail product with Steam. You are subscribing to a game provision service. If they have provided you with the game correctly then you've got the service that you paid for.
danroyle (10-07-2010)
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