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Thread: Steam refund

  1. #17
    Banhammer in peace PeterB kalniel's Avatar
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    Re: Steam refund

    Quote Originally Posted by blueball View Post
    I haven't tried it so don't know. If I had I would have said.

    Surely what they sell has to be fit for purpose
    Yes, look at what they're selling very carefully. I hinted at it above

  2. #18
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    Re: Steam refund

    I would love someone to try and sue them for this type of thing.

    Somehow I don't think their excuses would wash.

  3. #19
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    Re: Steam refund

    Quote Originally Posted by blueball View Post
    Go to your credit card company and insist on a charge back as what you paid for is not fit for purpose and does not work.
    i wouldnt.. when i closed one of my cards, i used paypal to pay for a game and because i didnt setup the new account with payapl quick enough, paypal did a chargeback from steam

    steam disabled my account and didnt even say why! after 2-3 weeks of messaging with steam slowport i finnaly have my account back.

  4. #20
    (evil grin) ehhhhhhh's Avatar
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    Re: Steam refund

    I don't really want to risk my account, because the other games I have, so I would avoid involving my bank.

    What I have in mind is to notify the trading standards ombudsman (I don't really know which organization deals with it in the UK yet, but there must be some authority for this) if they refuse my refund request.

    and it's not about the £5, but the unfairness of their system.

    If many people report these issues with steam then things might change

  5. #21
    S1L3NT danroyle's Avatar
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    Re: Steam refund

    Quote Originally Posted by ehhhhhhh View Post
    I don't really want to risk my account, because the other games I have, so I would avoid involving my bank.

    What I have in mind is to notify the trading standards ombudsman (I don't really know which organization deals with it in the UK yet, but there must be some authority for this) if they refuse my refund request.

    and it's not about the £5, but the unfairness of their system.

    If many people report these issues with steam then things might change
    I take it you never actually read the subscriber agreement when you joined steam.



    B. Charges to Your Credit Card.

    ALL STEAM FEES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART


  6. #22
    stormrazer razer121's Avatar
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    Re: Steam refund

    your not alone i bought a game and cant even get online with it due to a "wrong cd-key" steam never did help me out....im pretty sure if you did try take them to court you would win....but is it really worth it? this is the flaw that is steam...

  7. #23
    HEXUS.social member Agent's Avatar
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    Re: Steam refund

    Quote Originally Posted by danroyle View Post
    I take it you never actually read the subscriber agreement when you joined steam.



    B. Charges to Your Credit Card.

    ALL STEAM FEES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART
    Just because it's in the subscriber agreement doesn't mean a court wouldn't say 'actually, that's not fair'.
    Given that Steam is based in the USA though, I'm not sure how far you'd get with taking them to court here
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Re: Steam refund

    There definitely needs to be some kind of demo feature that comes with all games.... A 12 hour trial or something.

  9. #25
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    Re: Steam refund

    Quote Originally Posted by matty-hodgson View Post
    There definitely needs to be some kind of demo feature that comes with all games.... A 12 hour trial or something.
    Too easy to crack sadly. Steam would become an instant Warez on demand client overnight.

    With newer games, you can get away with a normal demo, but it's much harder on older ones where the games are not supported any more.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  10. #26
    jim
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    Re: Steam refund

    Or perhaps they should just refuse to stock games that are as appallingly coded as Saints Row 2.

  11. #27
    S1L3NT danroyle's Avatar
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    Re: Steam refund

    Quote Originally Posted by Agent View Post
    Just because it's in the subscriber agreement doesn't mean a court wouldn't say 'actually, that's not fair'.
    Given that Steam is based in the USA though, I'm not sure how far you'd get with taking them to court here
    That wasn't what i meant Agent.
    What i meant was while a court might say it was unlawful they would also say that you agreed the terms of the agreement when you signed up to steam, And thats the sticky area.


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    Re: Steam refund

    Quote Originally Posted by danroyle View Post
    That wasn't what i meant Agent.
    What i meant was while a court might say it was unlawful they would also say that you agreed the terms of the agreement when you signed up to steam, And thats the sticky area.
    Maybe, but you can't just put any old restrictions on people through "license agreements" or whatever they call the T&Cs.

    If it contravenes the law, then Steam are stuffed.

  13. #29
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    Re: Steam refund

    I got a refund out of them once. Was for Call of Duty. I'd bought all the games separately and then they brought out a pack a day later.

    They gave a full refund on the games and then I just bought the pack.

    I'm a big Steam user / buyer so that may have helped.

    Good luck OP!

  14. #30
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    Re: Steam refund

    Quote Originally Posted by danroyle View Post
    That wasn't what i meant Agent.
    What i meant was while a court might say it was unlawful they would also say that you agreed the terms of the agreement when you signed up to steam, And thats the sticky area.
    There is nothing sticky about it. When a court says a EULA is invalid (or a portion of it), it's invalid.

    This has been the case numerous times already (just look at all the Microsoft stuff for example).

    Software companies can put what they want in the EULA. Doesn't mean it's legal.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  15. #31
    S1L3NT danroyle's Avatar
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    Re: Steam refund

    Quote Originally Posted by Agent View Post
    There is nothing sticky about it. When a court says a EULA is invalid (or a portion of it), it's invalid.

    This has been the case numerous times already (just look at all the Microsoft stuff for example).

    Software companies can put what they want in the EULA. Doesn't mean it's legal.
    never said it was legal.

    Really they should do what google do with the android app store you buy something if it isn't up to your standards/liking you can delete it within 48 hours and get a refund but i doubt they ever would implement that. (you'd get people buying games and trying to finish them in 24 hours then get a refund)

    This happens all the time with pc gaming there rules are no different to Game they wont accept any pc game for a refund if you have broke the seal on the packaging my local store even asks you if you have checked the specs as they wont accept it back if it doesn't work. Surely thats just as bad and Game are uk based.
    Last edited by danroyle; 10-07-2010 at 09:18 AM.


  16. #32
    Banhammer in peace PeterB kalniel's Avatar
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    Re: Steam refund

    Quote Originally Posted by Agent View Post
    There is nothing sticky about it. When a court says a EULA is invalid (or a portion of it), it's invalid.

    This has been the case numerous times already (just look at all the Microsoft stuff for example).

    Software companies can put what they want in the EULA. Doesn't mean it's legal.
    Sure, but where it's not illegal, those portions are a legally binding contract, and that has also been proven in court (look at all the Blizzard stuff for eg.)

    While statutory rights always overrule an EULA, software isn't as strongly protected under the regs as physical products - there's no distance selling cover once you've accepted the contract and opened the packaging for example. Fit for purpose Sales of Goods Act still applies, however that's not an assessment on the quality of the game, but if you can prove that it doesn't run and it's not anything related to your specific set up then you're okay (good luck - they will usually be able to prove that it does run on generic computers meeting the spec).

    But once again, look at what I've been hinting at very strongly. You're not buying a retail product with Steam. You are subscribing to a game provision service. If they have provided you with the game correctly then you've got the service that you paid for.

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