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Thread: EA Forum ban Prevented player from installing Dragon Age II

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    EA Forum ban Prevented player from installing Dragon Age II

    http://uk.kotaku.com/5780876/how-say...g-a-video-game

    Semi-rare circumstance but that's pretty damned shocking regardless, doubly so given its a single player game.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Good on him! You don't get accounts suspended for nothing.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    So a forum ban due to a report by some over-sensitive little flower means that if you ever need to reinstall the games you bought, you cant?

    Epic idea. Yes, I'm 100% behind that.

    His comment was a bit daft, but bannable? Not in my book, not by a long stretch and certainly not enough to merit preventing him using goods he paid for.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Asking if Bioware have sold there souls to EA is not a "bad thing" to say in my book, 72 hour ban for that is pretty outrageous to me. Assuming of course that IS what he said.. rather than say swearing lots etc.
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    Banhammer in peace PeterB kalniel's Avatar
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    Re: EA Forum ban Prevented player from installing Dragon Age II

    *sigh* the reporting of this is getting even more inaccurate as it goes along the grapevine. From what I can tell, he was never preventing from installing or playing the game, and at all times he was able to create a new account to activate the game etc.

    He just couldn't use his old account for 72 hours, which meant giving up freebie bonus content during that period.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Quote Originally Posted by oolon View Post
    Asking if Bioware have sold there souls to EA is not a "bad thing" to say in my book, 72 hour ban for that is pretty outrageous to me. Assuming of course that IS what he said.. rather than say swearing lots etc.
    Seems to be a direct quote, I read the (locked) bioware post raising it and he specifically said "I'm quoting, please don't ban me again". So it's highly likely that was the comment.

    Forum banhammer is one thing. Locking your out of goods you paid for, that's taking it too far.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Quote Originally Posted by kalniel View Post
    *sigh* the reporting of this is getting even more inaccurate as it goes along the grapevine. From what I can tell, he was never preventing from installing or playing the game, and at all times he was able to create a new account to activate the game etc.

    He just couldn't use his old account for 72 hours, which meant giving up freebie bonus content during that period.
    My understanding was he'd bought it on the locked account, therefore couldn't authenticate it, therefore could not install it.

    Surely one cannot transfer purchases between accounts?

    Edit: I believe this happened because he'd bought from the EA store, a hard/steam/other copy would have been alright.

    Edit2: Leaving work now, if I don't reply a while don't think I've been trolling, I'll dip back in here later on. If I get the chance.
    Last edited by roachcoach; 11-03-2011 at 05:29 PM.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Either way, it's a joke. Forum bans should never cross over into the realm of purchased products.

    Yet again, buyers being shafted by licensing terms and conditions.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Quote Originally Posted by roachcoach View Post
    My understanding was he'd bought it on the locked account, therefore couldn't authenticate it, therefore could not install it.

    Surely one cannot transfer purchases between accounts?

    Edit: I believe this happened because he'd bought from the EA store, a hard/steam/other copy would have been alright.
    There are two stages - there's the game data installation and there's the activation of the game via bioware's social accounts. The game data installation in this case is via EA store, which does require an account, but isn't subject to temporary account bans etc. as far as I know - he will still be able to use the store to buy and download games. The second step is when you run DA2 and (I think optionally even) activate the game to get access to achievements and bonus items etc. This is the step which requires a Bioware social account and this is what he was banned from. There is no tie to any account afaik - you can log in to DA:O at least from any account even on the same install. So he would be able to play fine by just using his other social account which he used to post on the forums about this whole thing.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    From ars technica:
    Update: We just received word from EA's Andrew Wong that the situation was actually an error. "Unfortunately, there was an error in the system that accidentally suspended a user's entire account," he told Ars. "Immediately upon learning of the glitch, EA took steps to restore the user's macro account and apologized for the inconvenience."
    So, another 'net fart it seems
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    Re: EA Forum ban Prevented player from installing Dragon Age II

    A user being held accountable for something he said behind the invisible cloak of the internet? It's about time to be honest.

    I can see that it's apparently a relatively minor thing he said and it may of stopped him from playing the game (as opposed to just being an inconvenience), and while I don't condone the actions of a monopolistic corporation in such instances, I still find it refreshing when someone takes a stand against an idiot.

    The customer isn't always right.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Quote Originally Posted by this_is_gav View Post
    A user being held accountable for something he said behind the invisible cloak of the internet? It's about time to be honest.

    I can see that it's apparently a relatively minor thing he said and it may of stopped him from playing the game (as opposed to just being an inconvenience), and while I don't condone the actions of a monopolistic corporation in such instances, I still find it refreshing when someone takes a stand against an idiot.

    The customer isn't always right.
    The customer absolutely isn't always right, but removing someone's ability to play a game they'd paid for, if indeed that was what happened, is an unacceptable over-reaction.

    Remove his ability to make further rule-breaching posts, by all means, but not his ability to play (or install) the game.

    This is one more example, and admittedly one I hadn't previously thought of, of why I will not buy games whether any form of copy protection or DRM requires me to authorise the game with the software house. Instead, I'll just do without the game. It's not about what Bioware, or EA or whomever, actually did but that they have the ability to do it in the first place. I don't like it one little bit when MS, Adobe etc use this kind of auth system, but the difference is I need their software, but there isn't a game that has or ever will exist that I can't do without.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Oh don't get me wrong, I agree it was totally wrong of EA (intentional or not), I just find it refreshing seeing an idiot taken down a peg or two for his actions.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Wow, well here’s a crazy update. After being repeatedly told that he was intentionally locked out of his EA games because he broke the rules on the BioWare forum, and that this was in accordance to the Terms Of Service that he’d agreed to, this morning’s internet famous man, Arno, has just been told that it was in fact a mistake.

    He received an email from EA’s Senior Director of Customer Support, Boyd Beasley, explaining that his “inappropriate language” meant he had received a 72 hour ban from the BioWare Social Network, but that,

    “Unfortunately, there was an error in the system that accidentally suspended your entire EA account. Immediately upon learning of the glitch, we have restored the entire account and apologize for the inconvenience this may have caused while accessing other areas of the EA service.”

    So there you go then. A strange one indeed, after he was told by both EA’s live support, and the moderator who locked the thread discussing the matter (who declined to speak to us), the opposite. But good news for Arno, who can finally play the game he’s paid for.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Hilarious, in a way.

    Overall though, it's just disturbing, as Saracen said.

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    Re: EA Forum ban Prevented player from installing Dragon Age II

    Quote Originally Posted by ArtAddiction View Post
    Wow, well here’s a crazy update. After being repeatedly told that he was intentionally locked out of his EA games because he broke the rules on the BioWare forum, and that this was in accordance to the Terms Of Service that he’d agreed to, this morning’s internet famous man, Arno, has just been told that it was in fact a mistake.

    He received an email from EA’s Senior Director of Customer Support, Boyd Beasley, explaining that his “inappropriate language” meant he had received a 72 hour ban from the BioWare Social Network, but that,

    “Unfortunately, there was an error in the system that accidentally suspended your entire EA account. Immediately upon learning of the glitch, we have restored the entire account and apologize for the inconvenience this may have caused while accessing other areas of the EA service.”

    So there you go then. A strange one indeed, after he was told by both EA’s live support, and the moderator who locked the thread discussing the matter (who declined to speak to us), the opposite. But good news for Arno, who can finally play the game he’s paid for.
    I'm not much of a conspiracy theorist, but that does leave me pondering whether the actual truth is now being "spun" by an ass-covering PR machine. Obviously, we'll never know, and I can't say it's enough of an issue that I'll lose sleep worrying about it, but my admittedly recessive conspiracy gene is screaming "bullpoop" at me when I read that comment from EA.

    Or to put that another way ..... yeah, riiiiight. I wonder if he's also selling cheap 'genuine' Rolexes at a local market?

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