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Thread: Dell's "free" Vista upgrade?

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    Flat cap, Whippets, Cave. Clunk's Avatar
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    Dell's "free" Vista upgrade?

    I bought a laptop just before xmas and went for the free vista upgrade. Its only now, that I have decided to try the ugrade out, but I've gone on the Dell upgrade site and it says it is going to cost me £36.50.

    "Order Details:
    Product Description: Windows Vista Home Basic-English

    Product Price: £ 25.00
    *Estimated Sales Tax, if applicable: £ 0.00
    Shipping & Handling: £ 11.00
    Order Total: £ 36.00"

    Does anyone else agree that £36.50 isnt actually a free upgrade? A tenner maybe for the disc and postage sounds fair no?
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    Senior Member Colossous's Avatar
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    £36 is definetley not free !! Are they mistaken ?
    Hark the children of the Resolution !!

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    HEXUS.social member finlay666's Avatar
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    I would call up and ask for a refund, free I would presume didnt include postage but it is far from it!

    now is it the 32 or 64 bit edition you are getting? the 64 IIRC (for retail anyway) you had to send off for it
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    Flat cap, Whippets, Cave. Clunk's Avatar
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    Its the bog standard 32 bit home basic, so I wont be bothering.

    The 64 bit version you mean is for the ultimate retail version I think.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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    HEXUS.social member finlay666's Avatar
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    Quote Originally Posted by Clunk View Post
    Its the bog standard 32 bit home basic, so I wont be bothering.

    The 64 bit version you mean is for the ultimate retail version I think.
    dont think so, saw it on home premium which i WAS looking to get

    that was untill I saw i can get a version 32/64 for free from my uni (business I think)
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    Beard hat ftw! steve threlfall's Avatar
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    I also got a laptop over xmas. Applied for the "express" upgrade program... still waiting.

    2 weeks ago i got a dispatch email with an eta of 3 weeks. Wth Where is it actually coming from?

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    afaik from what I saw on the mesh forum, its not Dell all the upgrades are being handled by a separate company

    and if its same same offer as the others I saw, the small print will mention it was a free voucher for an upgrade, not a voucher for a free upgrade (if you follow)

    if this doesnt count in this case please ignore, Dell have a habit of doing things differently

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    HEXUS webmaster Steve's Avatar
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    My housemate's upgrade voucher was from MCE 2005 to Vista Home Premium... only charge was postage (~£10... meh).

    Still, god knows when it'll turn up. Express my foot.
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    Most people I know from forums/work are only paying £10-15 for HPremium, so £36 for basic is a joke.

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    Theoretical Element Spud1's Avatar
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    £36 is reasonable, and pretty average. Thats the same price my sister has just paid for her vista upgrade (from Acer, not dell), and its around the price I paid for my last 'free' windows upgrade (windows mobile 2002 -> 2003)

    The reason for the high charges ( as I see it..no real evidence ) is that the upgrades are not handled by dell, but by a contractor up in Scotland (or sometimes ireland). They basically charge an administration fee, handling fee + shipping fee, which makes up the £36.

    Anyway the point of this is that the actual *upgrade* is still free, you are paying for the shipping+handling+admin - NOT the upgrade. Pretty reasonable considering the full retail price, plus microsoft have no obligation to offer this anyway..
    Last edited by Spud1; 28-03-2007 at 12:50 PM.

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    I think the main issue here is that all the OEMs were advertising it as a free upgrade, in which case it is only fair that they swallow any fees above those which can be considered reasonable shipping costs.

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    Flat cap, Whippets, Cave. Clunk's Avatar
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    The annoying thing is that you have to put in all your details, name, address, card details, phone number, and only then, does it tell you that it isnt free. £11 is postage, the rest is what the "product" costs.

    I wont be paying £36 for it anyway!

    Might ring Dell later and see what they say
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    You owe it to yourself to click here really.

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    Why is it that some people are being charged £11-15 and others £36? If it's the same Co handling the 'free' (+Handling +p&p) upgrade, then surley it should be the same price for all.

    Does it mean that some Co.s are swallowing the handling charge, so that their cutumers are only paying the p&p of ~£11?

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    Flat cap, Whippets, Cave. Clunk's Avatar
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    Im curious to know what exactly a £25 handling charge involves?. £11 postage and packing is extremely high for a single DVD disc, and it certainly wont come with physical manuals and a big box, so the other £25 has to be profit, what else can it be?
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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    HEXUS.social member Agent's Avatar
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    Quote Originally Posted by Clunk View Post
    Im curious to know what exactly a £25 handling charge involves?. £11 postage and packing is extremely high for a single DVD disc, and it certainly wont come with physical manuals and a big box, so the other £25 has to be profit, what else can it be?
    'Admin' charges are never for profit. Fool.
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