LinkBack URL
About LinkBacksBranson hasn't taken over, they are just paying to use his name i think. Most people i know on Virgin are still getting the same service as before but there are a considerable number of us who aren't.Originally Posted by Stewart
Branson hasn't taken over, they are just paying to use his name i think. Most people i know on Virgin are still getting the same service as before but there are a considerable number of us who aren't.
Agent (26-06-2007)
Yes, NTL are paying Virgin to use their name for something like 4 years. I'm on Virgin and I haven't had any problems whatsoever, neither have I noticed dips in speeds.
Well, best you ring them up and complain about it then.
Have done
There was an improvement for about a week but it hasn't lasted
Aint they uping the speeds around the country at the moment? My 10mb will soon be 20mb. So maybe some of the problems are due to the upgrades?
Hope so
The tech support guy told me that Virgin Central (the on demand tv service) is using all the bandwidth and that problems should dissapear when they upgrade the exchanges. Virgin have been saying that for while now though and if its only a minority of us affected then the repairs arent going to be rushed.
I think someone here said that if your on 10mb, you don't get throttled. I don't think throttling is the problem here though, with the constantly dropping connection, i cant really download anything bigger than 100mb, so i am not likely to be using my allocated limit.
I'm ex-TW, and have always just dialled 150 too.
Can anyone confirm that this new premium number is the standard support line for broadband? In the past I knew there was always a premium phone line that was for people who couldn't sort out their own connectivity problems and you could speak to a pc "expert" that could assist in getting your stuff sorted. Is this new number replacing that, or replacing 150? Or both?
Yes it is the new price & number for the standard (used to be free) support line for broadband.
Holy crap, Britain really is a very expensive place to be.
I have Belgacom (Belgian Telecom) Multiservice, which includes Broadband at 20mb and free support. I had a HDD crash a couple of months back and lost all of my setup stuff. When I bought a new drive I didn't have the passwords so I called Belgacom (free) and a guy came round to my house to install the disk for me and to reset my connection parameters. All free.
OK, it's no big deal to install a new disk but the techie actually did the whole shebang, install windows, configure my peripherals and re-setup the WiFi network for the house. All for nothing. Gratis. Free. All I had to do was offer him a beer.
(Thanks Evilmunky)
Eagles may soar, but weasels never get sucked into jet intakes.
You're wrong - it's a PC support helpline for non-Virgin related issues. The other calls are still free.
details here
Nah, he is right. Here is a copy of the Email that they sent me.
"Hello,
From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.
Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:
Step 1
If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.
Step 2
If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at http://www.virginmedia.com/help
If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.
Step 3
If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.
We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.
If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.
We hope that helps and that you continue to enjoy the same great service!
The Virgin Media team
Virgin Media is the new name for NTL, Telewest and Virgin.net.
For more information about us, or to view our privacy policy, please visit the links below:
Privacy - http://allyours.virginmedia.com/html/legal/index.html
About Us - http://www.virginmedia.com/about/
"
You owe it to yourself to click here really.
Do you think that's like those ads that say "Now under £400" when something costs £399.99?
201 Virgin Broadband experts. They're ready for anything then
YAAAAAAAAAAAAAAAAAAYYYYY, got a free 20meg upgrade today.
But now MSN, email and google doesnt work, and the service keeps dropping completely.
Its a good job that I'm not one to complain
You owe it to yourself to click here really.
wow thats service for you - can not see that happening here in blighty though, but im sure being a belgium beerthat guy would of been very happy - i know i would of been
*touches wood and crosses fingers*YAAAAAAAAAAAAAAAAAAYYYYY, got a free 20meg upgrade today.
But now MSN, email and google doesnt work, and the service keeps dropping completely.
Its a good job that I'm not one to complain
Mine is now fixed. Called up Virgin again and after 20mins on hold, managed to speak to someone who knew what to do. Told me what to type into the address bar and what numbers to change and its now fixed.
Now getting 3900k and the connection has yet to drop
20meg you lucky buggeh
Not that lucky, got the bill today, and it has gone back to 37.99 for the tinternet alone, it should be £17.50.
On to retentions later
You owe it to yourself to click here really.
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
Reply With Quote
