pc world

[psalliss]

i ordered a set of speakers on the 29.12.03 online. i got an email stating that they had taken the pymt and would contact me shortly to give a delivery time. well still no delivery time, so i rang cust service and they reckon that it will be the end of jan or start of feb when thet deliver. that delivery time stinks, i asked if i could collect from the store nearby, which i could but they then wouldnt honour the special offer price and would cost me an extra £50

[Allen]

That's a bit sucky! Surely the least they could do is not take payment until the goods are ready for delivery!

[0iD]

That's well out of order if you ask me! I agree with Al, taking payment before the goods are ready for dispach is just not on. I'd be well miffed too.

[Gr44]

nasty ask to speak to the manager until it gets so high up they just dont care

Then maybe theyll just give you them, bloody should do

[psalliss]

i am annoyed have just checked with the bank they took the pymt on the 31.12.03 ill give then till next week then i am going to complain again. as i dont see why i should wait when they have the funds. i have no problem with say a 10 day wait for delivery but 31 days is taking the mick

[Allen]

Well if it was me, I'd be on the phone right now! It's been a whole week already since they've taken payment from!

Damn, I'm getting wound up and it's not even my order!

[psalliss]

i rang them last week on the friday i think it was and was told would get a email start of the week confirming delivery date and was told they where on a 10 day delivery time at the moment. rang back an hour or so ago and was told its going to be end of the month or feb. i understand that they are playing catch up after christmas ect. but a month is too much.

i was even prepared as i say to the nearest shop to collect. but they then would only do them at the full price and not the sale price. which is a little off

[Tumble]

2 words pal.. Trading Standards.... they will be afraid of those boys - ring up and threaten to involve them is usually enough...

[Saracen]

Originally posted by Tumble
2 words pal.. Trading Standards.... they will be afraid of those boys - ring up and threaten to involve them is usually enough...

I wouldn't do that.

The Distance Selling reg's do kind-of cover this situation. The retailer must, as part of the contract, either provide a delivery date or, in the absence of one, ship within 30 days. Section 19 - Para 1 says

Unless the parties agree otherwise, the supplier shall perform the contract within a maximum of 30 days beginning with the day after the day the consumer sent his order to the supplier.

So yes, you COULD refer it to Trading Standards.

But, IMHO, getting snotty with manufacturers is far from an ideal way to proceed. Suppose PC World simply have a shortage at their warehouse. If you invoke Trading Standards, they are likely to turn round and say "well, as we can't ship within 30 days, we'd better just refund your payment and cancel the contract." They ARE within their rights to do that.

And if they do, there goes the offer price!

There seems to be a great tendency these days, especially in threads on this and other forums, for people to immediately jump on their legal rights. Yes, we do have rights but, in my opinion, you want to exercise them as a LAST resort, not a first one - if for no other reason than that exercising them can result in considerable hassle and aggravation. I know - been there and done that. You really don't want to go down that route unless you HAVE to, and threats of that type will be known by most retailers to be, largely speaking, empty threats and CAN be counter-productive.

At the end of the day, what's PC World's crime here? They've taken the money and shipment will be delayed. Yeah, it's bad form and I'd be a bit miffed too - but keep it in perspective. They can't ship what they haven't got. If they had the goods, they'd have shipped. It's "circumstances beyond their control", which gives them a perfect contract get-out clause - read their T&C's.

Moan at them, by all means. Complain to Customer Service, certainly. Suggest that seeing as they can't ship in a timely fashion, how about letting you pick up a set at your local store. If you moan to the right people, they MIGHT be able to authorise that.

But getting snotty with people, and quoting Sale of Goods acts, threatening with Trading Standards is not the way to get Customer Serivces on your side. Talk to them, be polite and pleasant, at least it the start and you MIGHT get them to help.

Don't get me wrong - I will stand on my rights if I have to. I've threatened and/or actually taken Small Claims action on several occasions. The threat is generally only effective if you not only have a decent case, but convince the shop concerned you mean business. My technique, if a situation gets that far, is to get the Small Claims Court forms, fill them in, and either send or give a copy to the shop concerned with a letter informing them that if you have not received satisfactory resolution in a stated period (usually 7 days) you WILL send the forms of to the court, and that that point, you'll be after compensation for your costs incurred as well as whatever the actual claim is about. That usually works, and the claim is sorted. On one occasion, a shop called my bluff only to find out it wasn't a bluff On receipt of the notification from the court, they settled.

Despite my willingness to use Court action if necessary, or to report issues to Trading Standars where necessary, I still STRONGLY advocate not doing so, or even threatening to do so, unless you REALLY need to.

[megah0]

Got to agree with Saracen, i have worked in retail for years, if a customer is snotty on the whole i can't be arsed to solve their problems. If i have an nice polite customer i am usually more than willing to go that little bit extra and help sort out their problems.

[aeonf242]

Otherwise do it in writing if you can be arsed.

Don't threaten, just be nice.

Suggest compensation.

Find out the name of the Customer Service Director, use Recorded delivery.

Get the name of the call centre geeks, just don't insult them...remember never insult the staff until you have what you want and you're sure of it!

[Swafe]

im having troubles with EBUGGER

im giving them a week and then im phoning, and im gonna be ****** off !!!

and if they queue me, or slap me with a big mongouse to talk to, im gonna be ever more ****** off !!!

[aeonf242]

Have you used e-notes with e-buyer?
It's the same as calling them except you only have to wait 2 days, so it's quicker, lol.

[Swafe]

i tried enotes, the buggers reply with one word answers after 4 days to me

they replied with no, so i had to do it again, they really are peein me off, i swear when i get on that phone, someones ear is GONNA HURT

[Dave_07]

Pc World ?
pc world don't sell computer good's, didn't you know that ?
The stuff on their site & in their store's is just for "Display Purposes" hehe
Seriously tho, pc world arn't good news, avoid them if you can, in fact I recommend you sell your soul to satan first b4 you resort to PW !

Ps, if your gonna try the "being nice route" don't ring at 9:02 am. I had to ring a retailer recently about some probs at said time, and bsically I sounded like I was stoned out of my head with being so tired lol, and the guy on the other end of the line didn't sound like he'd had his special K yet either

Dave.

[Class--]

talking about time of calling do it b4 lunch as it has been proven in a surrvey to work. I believe it concentrated more on insurance quotes but since i heard that its the only time i phone ppl like that


Class