Thought you might enjoy this story from my latest nightmare at work, well not so much a nightmare but stupidity from customers
The scene, customer has wireless internet with AOL. They have a Netgear DG 834 GT router with built in modem. They had a problem with random disconnections, which isn't un common on a Toshiba Laptop (I've seen it happen before)
So after formatting the hard drive on the laptop and re-installing all it's software from scratch the customer leaves the store happy.
Two days later the store gets a phone call to say that their laptop is still faulty because it still wont connect to the internet. So I'm sent out to have a look at whats going on. I knew that Laptop was not faulty and I was angry because this is not part of my job (I am after all just a sales person) The customer was nice enough and everything but grrr.
I get there and well I plug it all in switch it on and it works, I mean seriously I don't think I have ever met anyone so thick as that, no wonder things weren't working. I felt very annoyed, ok so they can't help being thick but at the end of the day if you are that thick you should not be allowed to own, let alone use a computer.
To qoute from the IT Crowd
"Are you sure it's plugged in ?"