Have to write this here guys, sorry but SCAN (ChrisP) edited my posts, deleted some and then closed my thread so i could not reply!!
Anyway the story so far:
Sent a numer of items back to Scan approx 4 weeks ago now for refunds.
3 were unwanted Motherboards ordered over a couple of days, unopened, unused.
1 was a badly damaged case.
This was nearly 4 weeks ago remember.
I was told 2 weeks ago that i would get my refunds withing 3 or so days. Well, that turned into 2 more weeks!! I then started the thread in the 'Scan' section asking about Refunds etc.
After giving my RMA numbers in i was told i should get my money back within the next 4 or so day (4 days ago). Still nothing is showing in my account!!
I then went on to my thread to explain that 4 weeks had now passed and that Scan had had the returned items for that time and that it should never take that long to 'check the items' and then issue a refund! I was told that it does take quite some time to check the items are ok. As stated earlier, 3 of the items were unused, unopened motherboards and one was a badly damaged case which only needed inspecting.
ChrisP deleted what i wrote and then wrote this tonight instead and then closed my thread:
Koolpc
We have explained the reason for the delay already and apologised .. You are not entitled to any compensation as the refunds were processed within a reasonable amount of time., which did NOT simply take 4 weeks as you state to the forum.
Thread Closed as this matter has been dealt with and resolved
They did explain why there was a delay, 4 weeks later! I asked for some kind of compensation or maybe even a jesture of good will as i have been put out for 4 weeks while they have been earning interest on my money but that was refused.
He then said that the refunds have been processed within a reasonable time!!? 4 weeks reasonable? Surely not!!?
I can prove it has taken 4 weeks so far. I can post my Post office receipts on here showing when i posted off the Items to Scan!
Come on Scan, no need to get angry with me and delete / Edit / close my thread? All i was doing is pointing out how i think that i have been treated wrongly by having to wait 4 weeks for my money back.
They said it would take a long time to check the items etc. Can't understand that as 3 were unused and the case was very badly damaged. Nothing to test there, especially on the case!!
Sorry to write my greviences on here Hexus members but when i wrote in the Scan section my posts got edited or deleted by ChrisP. I am not out to cause waves, just wanted to put my view of what was going on with my RMA's.
I buy lots of items every month with Scan and will still continue to do so. I spend quite a bit of money with them. I am just saddened that it is just about 4 weeks since i applied for my refunds and after checking my bank account there is still nothing showing!!
I am also saddened that ChrisP can get so peeved with me by editing / deleting my posts and then closing my thread! He said that the thread had been closed as the matter had been dealt with and resolved. How is that? I am still waiting for my money?
Mods, if you think what i have wrote is in the wrong part of the Hexus forums then i am sorry for that and please do as you see fit. I just had to write about what had happened today as i was annoyed that my posts had been altered / deleted and the thread closed!