hi
just wondering if anyone here is on pipex adsl, of course now owned by Tiscali.
have had no end of problems with them with their emails (or rather my father's emails) because I dont use a pipex email address.
firstly it took them longer than they said to get this line working (after we had been with them for two previous addresses) and moved house and wanted them to reconect the line. They did it, but it took ages for it to work and even when my father phoned them up 3 days after it was meant to be working, they said wait 24hr and it will work and we will give you the login details but thankfully they gave the login details over the phone there and then after much talking. They cut off the ADSL in the last address with no warning at all, they just assumed we wanted it terminated when infact it could have been ended much later on as this property was bought many weeks before we moved in due to work needing to be carried out to make it habitable.
no problems with the actual connection suprisingly but the emails - they used to work but now emails do not work, that is cutting a very long story short but it is quite bad service. They fob my dad off with 'it will work in 24hr' everytime nearly that he calls but nothing ever happens. Tried different email clients, namely Outlook and Thunderbird and the Pipex netmail which also doesnt work. (smtp + pop3 server correct, email + password correct) etc. All of the settings were spot on but it still doesnt work. It is very annoying even though it is not my emails that dont work.
before tiscali took over pipex IMO they were a pretty good company and never had any problems with them - it always worked properly, like it should. But now, there is endless trouble with one thing or another. Before Tiscali took them over their customer support was very good IMO, they actually spoke english and had good technical knowledge of whatever the problem was. Now, however, you get put through to some woman in India (usually) who cant understand English properly and has very limited knowledge of anything to do with helping customers with problems with their connection or email issues! its an absoloute joke. I think my dad is writing a letter to their head office because of the extremely poor service he has recieved lately.
maybe they will get better, but I doubt it!
anyone else had problems with pipex?
please mods, dont move this to the networking forum - I dont want help on the issue, Pipex will sort it out as its a problem their end. I just want other people's experiences with this ISP. Cheers
ben


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