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Thread: anyone on pipex adsl?

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    anyone on pipex adsl?

    hi

    just wondering if anyone here is on pipex adsl, of course now owned by Tiscali.

    have had no end of problems with them with their emails (or rather my father's emails) because I dont use a pipex email address.

    firstly it took them longer than they said to get this line working (after we had been with them for two previous addresses) and moved house and wanted them to reconect the line. They did it, but it took ages for it to work and even when my father phoned them up 3 days after it was meant to be working, they said wait 24hr and it will work and we will give you the login details but thankfully they gave the login details over the phone there and then after much talking. They cut off the ADSL in the last address with no warning at all, they just assumed we wanted it terminated when infact it could have been ended much later on as this property was bought many weeks before we moved in due to work needing to be carried out to make it habitable.

    no problems with the actual connection suprisingly but the emails - they used to work but now emails do not work, that is cutting a very long story short but it is quite bad service. They fob my dad off with 'it will work in 24hr' everytime nearly that he calls but nothing ever happens. Tried different email clients, namely Outlook and Thunderbird and the Pipex netmail which also doesnt work. (smtp + pop3 server correct, email + password correct) etc. All of the settings were spot on but it still doesnt work. It is very annoying even though it is not my emails that dont work.

    before tiscali took over pipex IMO they were a pretty good company and never had any problems with them - it always worked properly, like it should. But now, there is endless trouble with one thing or another. Before Tiscali took them over their customer support was very good IMO, they actually spoke english and had good technical knowledge of whatever the problem was. Now, however, you get put through to some woman in India (usually) who cant understand English properly and has very limited knowledge of anything to do with helping customers with problems with their connection or email issues! its an absoloute joke. I think my dad is writing a letter to their head office because of the extremely poor service he has recieved lately.

    maybe they will get better, but I doubt it!

    anyone else had problems with pipex?

    please mods, dont move this to the networking forum - I dont want help on the issue, Pipex will sort it out as its a problem their end. I just want other people's experiences with this ISP. Cheers

    ben
    Last edited by Ben Rogers; 30-06-2008 at 03:30 PM.
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    Re: anyone on pipex adsl?

    I'm with Pipex and haven't really had any problems, although I haven't had to speak to them since they changed to Tiscali.

    Having no problems connecting to my own mail server, hosted elsewhere, using Outlook 2007, not sure if you meant that or connecting to the Pipex email account, and I don't use that so I have no idea if it's still working.

  3. #3
    Pseudo-Mad Scientist Whiternoise's Avatar
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    Re: anyone on pipex adsl?

    Pipex is like Citylink, some exchanges are great, some are dire.

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    Re: anyone on pipex adsl?

    One of my old uni mates used to swear by pipex 3 years ago, but now nothing but swearing at them. A former good service ISP that has gone the way of the dodo

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    Re: anyone on pipex adsl?

    I've had some major issues with Pipex email servers, since they switched over to using the Tiscali backbone about 9 months back. Since then, about 1 in 100 emails we send is rejected by their mail servers (always at the Tiscali stage)

    (\___/) (\___/) (\___/) (\___/) (\___/) (\___/) (\___/)
    (='.'=) (='.'=) (='.'=) (='.'=) (='.'=) (='.'=) (='.'=)
    (")_(") (")_(") (")_(") (")_(") (")_(") (")_(") (")_(")


    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

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    Wink Re: anyone on pipex adsl?

    I'm still with them just now... but that's due to change very shortly!
    I got an email from Be (/O2) yesterday afternoon, informing me that they were finally on my exchange (I've been waiting since April!), so I immediately phoned Pipex, and requested my MAC code from them.
    It was waiting in my in-box this morning

    I subsequently phoned Be at 7.30am this morning,, and signed up for their Unlimited package (potentially 24Mb down / 1.5Mb up, plus a free static IP address) - all for just £18.00 a month... not far shy of £10 less than I was paying Pipex for (up to) 8Mb


    Pipex' broadband service was fine for me tbh, and I've never had a problem with emails either.
    But it would've been remiss of me not to grab the opportunity of up to 24Mb, at a much cheaper price than I was paying Pipex for 'just' 8Mb
    Beauty is in the eye of the beer-holder


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    Re: anyone on pipex adsl?

    Quote Originally Posted by TheReaFireblade View Post
    I'm still with them just now... but that's due to change very shortly!
    I got an email from Be (/O2) yesterday afternoon, informing me that they were finally on my exchange (I've been waiting since April!), so I immediately phoned Pipex, and requested my MAC code from them.
    It was waiting in my in-box this morning

    I subsequently phoned Be at 7.30am this morning,, and signed up for their Unlimited package (potentially 24Mb down / 1.5Mb up, plus a free static IP address) - all for just £18.00 a month... not far shy of £10 less than I was paying Pipex for (up to) 8Mb


    Pipex' broadband service was fine for me tbh, and I've never had a problem with emails either.
    But it would've been remiss of me not to grab the opportunity of up to 24Mb, at a much cheaper price than I was paying Pipex for 'just' 8Mb

    Of course, unless you're already getting 8Mb you won't notice any difference in the change of service providers

    (\___/) (\___/) (\___/) (\___/) (\___/) (\___/) (\___/)
    (='.'=) (='.'=) (='.'=) (='.'=) (='.'=) (='.'=) (='.'=)
    (")_(") (")_(") (")_(") (")_(") (")_(") (")_(") (")_(")


    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

  8. #8
    Efficiently lazy shadowmaster's Avatar
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    Re: anyone on pipex adsl?

    I'm currently with Pipex, have been for the last 3 or 4 years. They were pretty decent before Tiscali took them over, but now from what I have heard though they become quite bad.

    Luckily though I have had no major problems with them (yet), and the speed is good , so I will stick with them for now

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    Re: anyone on pipex adsl?

    what kind of speeds do you get and what sync rate?

    i sync at 8128 and used to download (from zen test files) at 817kb/s sustained and now its dropped to 500 slowing to 450kb/s sometimes. this is on a rural exchange where there cant be many users cos this entire village has about 30 houses.
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    Re: anyone on pipex adsl?

    Quote Originally Posted by Ben Rogers View Post
    what kind of speeds do you get and what sync rate?

    i sync at 8128 and used to download (from zen test files) at 817kb/s sustained and now its dropped to 500 slowing to 450kb/s sometimes. this is on a rural exchange where there cant be many users cos this entire village has about 30 houses.
    I normally get about 600kb/s to 700kb/s download speed. I sync at 8160. The speed is generally good for my area as there are quite a few houses (suburban area).

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    Re: anyone on pipex adsl?

    I've been with them for years, never really had any problems. they took their time in offering me the upto 8mb package (had previously been on 1mb) but got the upgrade at minimal extra cost per month.

    as I've never really had any problems I've never had to talk to customer service so i cant really comment on that. But its internet, and it works, for me at least!

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    Re: anyone on pipex adsl?

    thanks for the replies, interesting.

    there is nothing wrong with the actual service (apart from download speeds that are a bit off, sometimes, for me at least) it is the customer support that is, IMO, quite frankly appauling as they can hardly understand English and areant the most helpful of people. One time they didnt even know 'what' Devon was, my dad had to spell the word to them, but its understandable that in India it is unlikely that they will have heard of it but at the end of the day its not my fault they have call centres over there!

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  13. #13
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    Re: anyone on pipex adsl?

    We've just left Pipex... Even though they had our Contact E-Mail address they have been sending "You're nearly at your cap" warnings to our pipex address which no-one ever used, causing us to rack up way over-the-top bills because we didn't know we'd gone over (seriously, their charges over the top are awful).

    Customer Service has gone down the pan so much that they couldn't even tell us when we called to ask why they were consistently taking more money than we were expecting until months after we'd first inquired, and since unknowingly run up more bills.

    So after much um-ing and ah-ing, I eventually decided to change to O2. I'm always a bit skeptical of mobile-branded ADSL but as they own Be and reports so far had been good I decided to go with it. I've had a problem, DSL port on the router doesn't work, but things like that happen from time to time and they have been really helpful in dealing with it, and good at talking at higher levels of expertise without resorting to whatever their flowchart in front of them says.

    So yeah... Goodbye Pipex, you used to be good...
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