Hello,
I ordered a BT line take over last Tuesday. I was advised that the line hadn't been used for 3 years so I would have to pay £126 for an engineer to come out (I can't understand why they can't wait to see if the line works or not before charging me for an engineer as there is already a BT box on the wall).
I then received an order confirmation saying that it would be processed within 2 days. Friday came and went and still nothing so I called them and was told the system was down and to call back on Saturday. I called on Saturday morning and was told to call back later in the afternoon. Called back in the afternoon and I was told they have no order logged for me but they could do a fresh order. I said no and called back yesterday to be told there is an order and it was with Open Reach now so someone would call me by Sunday evening to confirm a date.
Guess what? Still nothing, called back again today and was told they systems are down yet again so to call back later today.
Has anyone any idea what is going on and what the best course of action is for me to get up and running?
Thanks,


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