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Thread: Should I go back?

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    HEXUS.social member finlay666's Avatar
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    Should I go back?

    Paid for my cars MOT retest, repairs and service today, £335 or so.

    Just got a call from them, apparently in a rush last night they forgot to include the labour in the cost, so another £225+VAT, I have already paid on my card, they have asked me to come back in to settle up again.

    TBH I am in 2 minds, I was not quoted a price for labour when I was called by them to explain the work needed doing, I asked "what is it going to cost all together?" and was quoted the price I paid. I do however appreciate it is a fairly small garage....

    Legally/morally should I go?
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    Re: Should I go back?

    well they have already presented you with the bill and you have paid it. that is a legally binding agreement that you have already paid even if they did take you to court if my understanding is correct. though on moral grounds, you got a service for nothing, practically and it was human error that that undercharged you.

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: Should I go back?

    Does your receipt seem reasonable apart from labour (ie reasonable cost for parts)? Were you happy with the service you got? How tight are you for cash?

    Legally I think you won't be obligated to pay unless they made it clear the quote was excluding something that you'd have to pay.

    Morally it would depend on the above factors. If you were happy with everything else and can afford it (and the labour costs are also reasonable) then consider paying. If you're tighter for money then offer to pay half.

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    Lover & Fighter Blitzen's Avatar
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    Re: Should I go back?

    I hope its a good car.

    £600 to get through an MOT is big money.

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    Re: Should I go back?

    No Never return to them ever.

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    Re: Should I go back?

    Quote Originally Posted by Blitzen View Post
    I hope its a good car.

    £600 to get through an MOT is big money.
    It wasn't just the MOT, the MOT was about £200 inc costs of test & retest
    It was MOT, repairs, service at 90k miles and replacement filters, oil etc aswell as a new front light as the other one was misaligned and not fixable due to the state of the bonnet and 5 hours labour for it

    I went back, they were apologetic for it, tried to barter for half price....but didn't get it in the end, just a lot of apologies about the mistake.
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    I do like a bit of hot crumpet

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    Re: Should I go back?

    so you went from being the person holding all the cards to holding none of them by bartering..... not your best piece of business ever i doubt

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    Re: Should I go back?

    If they quoted you a price, invoiced you and then you paid it, they can't expect to call you up later and demand more money, it's well out of order.

    What if you didn't have it? Or you had kids to feed?

    And as for not meeting you half way, you should have told them to shove it, the cheeky barstewards.
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    Re: Should I go back?

    whoah! hold on....

    when you settle up a bill, you're presented with both a final bill AND receipt, if they made an error, it's their error, they have to suck it up. that's like going shopping at tesco, paying your £100 food bill, going home and then being rung up and asked to pay the same amount again, because the 10 bottles of beer you just bought were wrongly priced....

    if a garage tried that with me, there's no way i'd be going back there

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    Re: Should I go back?

    Quote Originally Posted by finlay666 View Post
    Paid for my cars MOT retest, repairs and service today, £335 or so.

    Just got a call from them, apparently in a rush last night they forgot to include the labour in the cost, so another £225+VAT, I have already paid on my card, they have asked me to come back in to settle up again.

    TBH I am in 2 minds, I was not quoted a price for labour when I was called by them to explain the work needed doing, I asked "what is it going to cost all together?" and was quoted the price I paid. I do however appreciate it is a fairly small garage....

    Legally/morally should I go?
    Obviously, legally and morally are different.

    Morally .... well, we all have our own standards. Some people will get away with whatever they can get away with, on the basis that it's not their fault the other party made a mistake. But my view is that, morally, anyone taking that attitude thoroughly deserves to get screwed themselves if they ever make a mistake.

    Personally, my attitude would be to consider whether I really believed their story. If the work done, parts etc seemed to be far good good value at £335, and that it genuinely was a mistake, I'd pay it. And from what you said, I rather suspect that to be the case.

    Legally, though, well (in my non-lawyer's opinion), it's rather different.

    You say they "quoted" you a figure of about what you paid? If that really was a "Quote", that's what I'd pay, because a quote is exactly that .... the goods/work will cost £x.

    But I'd bet that they'd say it wasn't a quote, it was an estimate, and that's very different. As I understand it, if they quote £335, then £335 is what you owe. I doubt you'd find a garage anywhere in the country that would give an "estimate" for that type of job. When they told you what it was going to cost, I'd bet they used a phrase something like "about £335". If so, it's an estimate.

    With an estimate, the situation is rather different. It's very hard for any garage doing the kind of job they did to be quite sure what it's going to cost, because it's very difficult to be sure what they're going to find. It's eminently possible to start the job and find that there's far more wrong than they could have expected. But ..... I'd expect the initial assessment to have been done competently. So if they goofed and missed things they should have noticed when preparing an estimate, well, it's not your fault they're incompetent. And, if they start a job and then find things that they could not have expected, and it's going to significantly impact on that estimate, then I expect to be notified and approval for the work gained before they proceed with it.

    So, in my opinion, if it was actually a quote, they have no entitlement to increase it now because they forgot to include labour costs. Had they included those, you may well not have given them the job. So, their mistake, they pay for it.

    If it's an estimate, then there's still that above issue that they goofed on estimate, and that may be the only reason they got the work. However, are the total costs, including labour, reasonable for the work done? Would what they charged, broadly speaking, be similar to what would have been charged by other garages in the area of a similar type? If so, and if you have received reasonable value for the work done, then it's hard to object to it. If, on the other hand, you have three "estimates" in the &#163;300 to &#163;350 range, and after doing the work, they suddenly tell you "oops, we forgot the labour, that's an extra &#163;250 please", then personally I'd tell them to <bleep> off, you know my address, sue me.

    After all, engaging anybody to do work is not an open-ended commitment. You want work done, and ask for the "total" cost, even an estimate ought to include all costs, not just the parts cost. Estimates can vary, and no doubt do vary a bit. But dramatic shifts from estimate ought to have a valid justification, beyond that they forgot to include something. Otherwise it's tantamount to buying a TV for &#163;500, and then being told "no, that's for the plug and delivery, we forgot to include the TV itself. So that's &#163;1500 more please".

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    Re: Should I go back?

    its like paying for dinner and getting a bill the next day for cleaning the plates after you left.
    unless a genuine error and lots was clearly done, sod that! [I haven't got a car so can't really comment to the value of services etc but &#163;300 seems like a fair wack how ever you look at it
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    Re: Should I go back?

    Quote Originally Posted by SmileyUK View Post
    so you went from being the person holding all the cards to holding none of them by bartering..... not your best piece of business ever i doubt
    *Shakes head*

    Finlay, you didn't do well.

    There is a credit crunch going on, and Rockafella here 'goes back' to give away some of his money.

    Some mothers do 'ave 'em...
    Last edited by Stewart; 29-07-2008 at 04:40 PM.

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    Re: Should I go back?

    I would prefer to say I did the honest thing, than the sly one, which could have come back and bitten me in the arse.
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    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

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    Re: Should I go back?

    is it definately the honest thing to do or have you just fallen for a scam?

    no idea what car services etc cost in your area so its hard to say. And when a company makes a mistake like this the common practice is for them to take the hit and learn from experience.

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    HEXUS.social member finlay666's Avatar
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    Re: Should I go back?

    Quote Originally Posted by SmileyUK View Post
    is it definately the honest thing to do or have you just fallen for a scam?

    I was strongly reccomended by a number of people at work who have used them for a while, some for years, so don't think so, and the price with labour seemed reasonable for the amount of work done, need to see if I can check all the filters that were replaced were actually done, the main cost of labour, the headlamp, definitely was replaced and I can be certain of that.

    How could there be a more honest thing to do? I did what I thought was right, I didn't steal, deceive or cheat anyone
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    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

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    Re: Should I go back?

    Quote Originally Posted by finlay666 View Post
    I was strongly reccomended by a number of people at work who have used them for a while, some for years, so don't think so, and the price with labour seemed reasonable for the amount of work done, need to see if I can check all the filters that were replaced were actually done, the main cost of labour, the headlamp, definitely was replaced and I can be certain of that.

    How could there be a more honest thing to do? I did what I thought was right, I didn't steal, deceive or cheat anyone
    If they did a really good job, then you did the right thing by paying up........Else you would probably be taking your cars to a not-so-good garage in future
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