I am writing to inform you of an incident that occurred on the 30th November 2008 at 23:30, upon returning to Cornish Place (top arch) the security bollard in the archway failed and severely damaged my vehicle and has left me without transport.
I called the RAC after the incident as my car was stuck on the bollard, they sent two agents who were able to jack my car and free me. I was then pushed into the car park and advised not to drive the vehicle as it is unsafe to do so.
I notified my insurers -Highway Insurance- on the 1st of December and they have said that my claim is likely to be a total loss due to the damage caused. The damage as described by the RAC agent is all underneath the vehicle. The damage was documented as a sheared gearbox, bent subframe and a broken engine mount.
Whilst being pushed by the RAC there was problems with the steering, which is apparently due to the damage of the subframe.
My insurers believe damage of this kind to my vehicle (W Reg, 2000, Ford Focus) will result in a total loss.
My car was well looked after and I am an active member of a Ford Owners club, I take pride in my vehicle and had made many modifications to it, some of which at great expense with most modifications being made less than 12 months ago.
With a total loss claim I am at risk of losing out financially and will be looking for compensation to cover my losses.
Further to my problems, I would like to bring to your attention, 2 other incidents which have happened in the past week.
On the 5th of December upon returning from work, I noticed that there was more wreckage around the bollard.
And on the morning of December 7th, I was woken at 3:30am by a large bang and found that the bollard had claimed another victim, causing huge damage and leaving a terrible mess. I have not spoken to the owner of this vehicle but have been able to get photos of the aftermath.
It is obvious that this bollard has problems and I have lost all faith in it. Other residents have also shown their concerns.
It has been mentioned that the bollards have never been properly serviced and there are at least three other cases that I know of, that have been documented on the internet forum for the community.
Photos of all 3 incidents are included as is a forum post describing similar issue from January 2007.
I appreciate the time required to look into such incidents, but ask that you make this incident a priority as I am without a vehicle that I require for work.
I have been keeping receipts for all costs incurred whilst my vehicle is off the road and I will be looking to claim these costs back, as well as further compensation for the modifications described above.
Yours sincerely,