So ParcelForce tried to deliver when I was out. No card was left (even though I got one from Royal Mail for another item), I only found out by checking the online tracking system. I found out the number I was meant to call (0845 number, no surprise there). I found a few few options on SayNoTo0870 I tried either took me to the wrong department, or for some odd reasons just got hanged up on. So I decided to bite the bullet and call the 0845 number - how bad can it be right?
Well, when I tried going down the 'Missed a parcel' route, and I am expected to speak to a machine through the whole process. A pointless exercise given that I am missing the card. I wanted to a person.
So I tried another option which took me to the helpdesk. The phone was answered, but all I could hear was a lady trying to explain an an unhappy customer why he can't pick up his item. After saying hello for a minutes, she just hanged up on me. I've tried twice more and each time I would just get hanged up on straight away. Furious? You bet - I knew that a driver can make a difference between getting your item or getting ninja carded, but hanging up on your customers? Now I know not to use ParcelForce ever. /End rant.


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