I ordered a new MP3 player on sunday, got my free trial of Amazon Prime so i figured i'd take advantage of the free one day delivery. The estimate was Tuesday - fair enough, i ordered it late Sunday night. Then i find out on Monday that it'd been dispatched via City-Link (oh dear), but i thought nothing of it having recieved Scan deliveries to university without a hitch before.
Come wednesday morning, the following tracker status is on the city link page (note i copied this at the time of posting, and the scheduled delivery date is still yesterday):
So, apparently they didn't even bother to load it onto a van, attempted to deliver it - and failed, unsurprisingly at ten past five in the morning - and returned it to a depot. Now, i understand that it's more likely that it never actually got past the sorting depot as Amazon say:Current Status: The goods have been returned to the depot after an unsuccessful delivery attempt.
Scheduled Delivery Date: 10/03/09
Tracking History
14:55 Monday, March 9, 2009 On route to delivery depot
04:32 Tuesday, March 10, 2009 Arrived at Delivery Depot
05:09 Tuesday, March 10, 2009 Goods returned to depot
So somehow they tried to take it to the coventry branch but didn't manage.10 Mar 2009 04:32:00 AM WEDNESBURY WEST MIDLANDS GB Arrival Scan
9 Mar 2009 02:55:00 PM WEDNESBURY WEST MIDLANDS GB Departure Scan
I dropped Amazon a polite email this morning saying that the tracking status was a bit confusing and could they find out where my parcel was, this was at 8:50. I got a reply back at 9:30 saying thanks for letting them know, and that something was definitely up and that they'd dispatch a replacement today (which they have, and is awaiting dispatch) at no extra cost.
Much impressed! Especially with the speed of the response!


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