".........Where abouts is your printer?"
"on my desk!!!"
FOR F**KS SAKE... I COULD HAVE TOLD YA THAT!!!! I wanted to know where abouts in the buildinig!!!!!!!!!
Printable View
".........Where abouts is your printer?"
"on my desk!!!"
FOR F**KS SAKE... I COULD HAVE TOLD YA THAT!!!! I wanted to know where abouts in the buildinig!!!!!!!!!
Been there m8....god am glad am out of that game now.....
haha, can't say I have ever had that. But I get the occasional...
"Err hi, yeah, an error just popped up on screen"
"what did it say?"
"I dunno, I closed it"
..
Quote:
Originally Posted by XTR
try being more specific then, cos if someone asked me that, i would have given them that answer 2 wouldnt have known what u meant :P
OMG, I had that error thing like 5 times today, omg was today a mare...... the best one yet was the other day..
caller : 'my machine has a virus'
me : 'ok'
caller : 'I just put my CD in the CD-Rom drive, does that mean its infected too?'
me : <slaps head> 'uhhh no.'
when im training i get.
user "i just pressed f3 and it cleared the information"
me "f3 is the clear key"
user "yeah i pressed f3, and it cleared it"
me "what the problem then"
user "i didnt want it to"
russ "so why press it..."
xtr: i'd have said the same thing tbh, "where's ur printer" is a very vague question. If u wanted to know where in the building, ask?
as for russ, maybe it was an accident?
Raz's and m@tt's is the most silly one so far, the other 2 arent that bad.
Had a call logged the other day.. properly logged, contact name, site details all the machine details..... the fault report?? "problems photocopying"
duhhhh....... :mad: ever get the feeling you want to put your OWN head in a vice? :(
"Hello, the system isn't recognizing my password"
"Okay, have you left caps lock on?"
"I don't think so"
*Hears tapping of keyboard*
"Hello?"
"Yeah, it's on, but now it's locked me out of the system"
*sigh* "Okay, let me unlock your account, and please make sure caps lock is turned off"
"Oh right, what's my password?"
"I don't know, that's why it's called a secure password. Would you like me to reset your password?"
"Yes please"
"Okay, I've now reset your password to 'password', when you log in this time, the system will ask you to change your password to one of your choosing"
"Right."
*hears tapping of keys*
"What was my password again?"
"Your password is 'password', all in lower case."
*hears more tapping*
"It's locked me out again.."
"Okay, did you leave caps lock on?"
"Oh yeah, sorry.."
"Okay..."
*Goes through the same procedure*
"Right, this time I've set your initial password to '12345678', all numbers"
"Okay, what password do I set it to?"
"Anything memorable, although we suggest a mixture of numbers and letters"
"Can I use password?"
"If you like.."
"Thanks"
*hangs up, shaking head*
We ended up setting so many people's password to "12345678" it was truly unfunny..
LOL I love that "can I use password", well you could but my 4 year old neice could then break into your account, "THINK HARD RETARD".
My lecturer just had a right chuckle about this, we're in a user support class at the moment ;)
There must be more :D this is funny stuf :D
Hows about this one, it really did happen to me....
Caller : 'My PC has frozen, nothing works'
Me : 'Can you move the mouse?'
Caller : 'Yes'
Me : 'Please move the mouse to the Start Button in the bottom left of the screen and left click on the button'
Caller : 'Ok I have done that'
Me : 'Ok the Start Menu should now be open'
Caller : 'Nope'
Me : 'Nope?'
Caller : 'Nothing happens when I click the mouse button'
Me : 'Do you have the mouse pointer on the start button when you click?'
Caller : 'No cos the mouse pointer is on the screen'
Me : <thinks a minute> and Says 'If the mouse pointer is on the screen, where's the mouse?'
Caller : 'On top of the pointer'
Me : <slaps head, head butts desk, twice.> and say 'Can you please take the mouse off the screen and put it back on the desk, then move the mouse and you will see the pointer moves'
Caller : 'oh yeah so it does'
FFS <mumbles> u MUPPET! </mumbles>
m@
It's nice to see that it's not just the users on my site that are a bit dim, I'm almost ready to get out of this game...It really isn't fun anymore.
OK here's one.
I used to work for Iomega supporting ZIP and Jaz drives, due to the "click of death" which we never acknowledged I used to use the noise the drives made as a troubleshooting step quite often asking a customer to put the phone on top of the drive and insert a disk. One day I spoke to a lady and asked (in german) "when you are using the drive does it tend to be noisy" she answered, " well the office here is right beside a printing works"..............
hahaha :D
that is great!
The ones that always make me laugh (after hitting head) is -
Me - "ok we are going to delete that connection (or option or setting) and start again so click on the connection (or option or setting) icon and press delete"
Them - "ok done that and it says 'do you really want to delete' and gives me a YES and NO option so what do I press"
:/
Rtfs.......
A few months back a colleague of mine had to talk somebody through mapping a network drive over the phone (as he was unable to connect using remote access software).
The share the user wanted to connect to was at a share with a location similar to \\server\share, so we thought it would be easy to talk the user through mapping to it.
After 20 minutes of talking to the guy, establishing that his user account had the correct permissions and his PC was on the network, my colleague assumed that the user must have been consistently making spelling mistakes. He finally asked the user exactly what he was typing in.
"B, A, C, K, S, L, A, S, H......" On the recording of the call you can actually hear my colleague thumping his desk. :)
Just had one 2 mins ago from someone wanting to connect a mobile and a PDA via bluetooth and part of the convo went like this -
Me - "ok we need to connect the devices together using bluetooth and this is called pairing so can you go to the bluetooth manager of the PDA and get it to scan for devices"
Them - "thats strange, it hasn't found anything, could this have anything to do with me switching the bluetooth off on the mobile ??"
Me - http://forums.gsvgaming.net/html/emoticons/huh.gif
<customer> i'm not happy, this dvd drive isn't working
<me> right, so when you put the disc into the top drive, what happens exactly?
<customer> top one? i was putting it into the bottom one. does it matter?
<me> yes. that one's the cd writer. the other one's the dvd drive
<customer> does that make a difference?
:|
It's nice to hear you guys really ripping the piss out of people who aren't PC literate and actually need your help... I mean, how crazy is it that someone who knows nothing about computers should try and learn how to use them or ask people for help!! :rolleyes:
I was just thinking the same. Not everyone knows alot about computers, to some they're a huge mystery, and the only thing they know how to use is word. Yet the only way they can really learn is to ask, yet if they ask tech "SUPPORT" they just rip it out of them.... thats hardly fair now is it?
the problem is that people are blithering morons. i'm all for helping those who ask for advice, i dish out more free advice than i care to (considering how near the end of my overdraft i am), but if day-in, day-out you deal with people who are incapable of understanding simple concepts, then you begin to lose sympathy
not understanding the correlation between movement on a screen based on your movement of a mouse places you on par with dogs but below pigs on the animal kingdom scale of inteligence.
putting a dvd in a cd drive instead of a dvd drive is equivalent to a toddler putting peanut butter sandwitches in the video recorder. if the toddler does it, it's irritating and cute. if a grown adult does it, it's pathetic and disheartening.
Al, Elm, there not being PC litterate, and being dumb.
lesson yesterday
me "ok, you have a 2 minute break, dont go to the shop,but you can run to the loo"
eejit 1 "can we go to the shop?"
me "no i just sed, u cant goto the shop, but you can got to the loo"
eejit 2 "can we go to the loo?"
i mean, some people.
and PC Support in our office, april fools day.
PC Support Bloke "you must have installed third party software on here to get a prompt box saying that"
me "no i didnt"
PCSB "yes u did, ill get head of System Support to take a look"
2 mins later
Head PCS "you have defintaly installed 3rd party software"
me "this pc doesnt have an internet connection"
him "you used a cd"
me "your right, its right there, next to the cd drive that this pc DOESNT HAVE"
him "look son, i know more about computers than you, dont mock me"
me "do you know how the 'Printscreen' button and Paint.exe work aswell?"
him "yes?"
me "...worked it out yet..?"
him "yes, but fix it now"
i mean, seriously its not some people who arent PC litterate, its EVERYONE who i speak to :/
Hmm, sorry, but I don't see where you are coming from. I work in an accounts dept with a large group of women who know NOTHING about computers, except how to do their job. If something goes wrong, they need some help to fix it. That is what IT support is there for right? I mean, if everyone knew everything about computers, then you guys wouldn't have jobs would you? :P
Also, they know nothing about cars, but would you take the piss if they put the wrong type of fuel in their cars? Actually, don't answer that!
Ok for my example... It had little to do with IT itself, more a severe lacking of common sense. How am I supposed to help when I am given no input apart from the fact something went wrong. It's like me running to a garage and going "Something's wrong with me car!" "how do you mean?" "oooo I dunno, but something definately went wrong! fix?"
I'll admit, I do take the piss out of 'stupid' (seemingly stupid to me) support calls, but never at the user, I always try and explain and sort the problem out in the clearest way possible.
right, so how about if someone asked you which button on a calculator was for the number 2? you'd consider them stupid, right?
there's a difference between someone needing help, and their brain freezing up. imagine someone who can drive from A to B, but informs you they're physically incapable of driving to C because they don't know how to do that, they've never done something like that before, STOP MOCKING!
thirst for knowledge is a great thing. i firmly believe in spreading knowledge around. but if a thousand people one after another ask you to fix their coffee cup holder, aren't you gonna lose your faith in humanity?
"Where does this CD go?" "In the CD drive" "Which one's that?" "The one with a tray for CDs which is IDENTICAL to your home hi-fi's CD tray" "Nope, can't find anythign like that, the tray on this is white not black". I made that up, but i'm sure the techies in here will have heard similar before. Would I be a bad person for beating the questionner with a tennis racket? Is their brain honestly so badly formed that they can't associate two events as common? It's like being surprised that your birthday is the same day every year!
I'm not saying people don't deserve support, i'm saying MORONS don't deserve support. or jobs. or houses. or oxygen.
^ Agreed, I almost tried to say that but couldn't word it! I often get the feeling people aren't even trying to understand what is going on, and yes, that can be so very annoying if you get it 50-100 times a day.
I only get anti when they start telling you how to do something, they called you for support FFS, if they know then they should do it themselves.
I mean no harm by the things I write thast happen, of course I deal with them in the most courteous manner possible, I dunno, its just well sometime they beggar belief to us 'techies' and *generally* those here are techinical to an extent, so I guess you could say its almost like having a joke amongst fellow techies :)
Had to once go and fix a CD drive that wouldn't read CD's.
Funnily enough it was because the machine didn't have a CD drive.
The user was pushing CD's between the gap in the two drive bays.
:rolleyes:
I have zero sympathy for an end user that (in the case of the tech support that I did):
* has been sent on training courses
* had in-house training
* was given instruction leaflets
* has onscreen instructions
But then decided that they couldn't be bothered to pay any attention, or read any documentation, then they complain when the system "doesn't work".. :rolleyes:
ROFL oh jifster! :)Quote:
Originally Posted by Jiff Lemon
u know these people who 'you support' are they office workers and such, or do u support people who buy a computer for home usage as well? cos i know this exists, we had a number to call when we first got our computer... Is there a difference between the two? Does either one have a lesser mental ability? :D
well, Ive done both kind of work, I used to residential support for BT ADSL. I spoke to some turly stupid people doing that, I swear the amount of people that cant follow simple instructions is unreal. here is a typical example...
me : your username is firstname.lastname@btbroadband.co.uk
user, ok do i click connect.
me: yes there is no password
user that gives me 619
me : ok what did you type in?
user: fred.bloggsatbtbroadband.com
slaps head!
wouldnt care but you only have to watch TV these days to here the word at refer to @ in an email address or sommat.
I am currently working at a hospital doing 2nd line stuff and installations. I actually had a user argueing with me that she needed a floppy drive in her new PC because she wanted to store all her info on floppys, I of course pointed out the error in her ways and said I could sort her out a network drive. she told me noway because she doesnt trust IT to not read her confidential information stored there and its very sensitive data... I explained that in this case the data protection act would probably require this information to be held more securely than floppy and the netwrok storage was the best solution becase we obviously back up all the information on the server. she just wouldnt accept it... thought she knew better... fool just let her get on with it, u just cant argue with stupid people.
nope, they drag you down to their level and beat you with experience ;)
The thing is that as helpdesk people we are used to people not having a clue about pc's, it is our job to help people with pc's and complicated stuff all the time. The thing is that some people just leave their logic outside the room when they enter a room with a pc as they "know absolutely nothing" about pc's, the fact that the keyboard is the same as on a typewriter or that they use the same cd's every day in the stereo at home etc seems not to matter, once they are in a room with a computer they forget their familiarity with everyday objects just because they are in a computer context, this is what makes me annoyed/laugh. just my 2 cents.
Yes, its NOT the lack of IT knowledge that gets most ppl annoyed, its the lack of common sense and the confusing way that when ppl call any support line they revert to children and have to be spoon fed EVERYTHING
ho hum, my favorite, though few years old now:
>Hi, I understand you've put a CD in your computer and cant get it out now.
>> Yep, its not coming out.
> Have you tried pushing the little button on the CD drive?
>> There isn't a button. Oh hang on... Now my screen gone blank
> hmmm, did you press the CD drive button or the on/off button?
--long pause--
> its ok, try pressing the cd eject button now
>> where is it again?
--at this point I remember last time i went to see this person, they didn't have a CD drive...
> hang on, tell you what, i'll pop up.
I stroll upstairs, they have only put the CD between two 5 1/4 blanking plates...
Nox
Quick example of the lack of "common sense" bit I mentioned. Real example thats happened -
.....
Me - Can you go to the Options menu
Them - Is that the Email Settings menu ?
Me - No, its the one that says Options
.....
:confused:
THATS what I am talking about
Yup, it's like they've suddenly left their brains at home.. makes you wonder how some of them made it into work in the first place.. "oh no.. a door! not seen one like this.. Help!"
Heheh, didn't realise how many support people there were on here. Sat at work right now (probably being monitored, heheh ;))
Me: If I can just get you to right click on 'My Computer' please
Cust: Erm, ok......
Me: You should now see a little grey menu appear
Cust: Nothing's happened, the screen is still the same
Me: Right then, just to confirm, you need to RIGHT click
Cust: Ok I'll try it again
Me: You see the menu now don't you?
Cust: Still nothing
Me: Hover the mouse point over the 'My Computer' icon and RIGHT click on it. We'll try it once more
Cust: Ok
Me: Anything?
Cust: Still nothing
Me (getting very annoyed by this time) : You have RIGHT clicked on the mouse whilst hovering the pointer over the 'My Computer' icon haven't you?
Cust: .......oh the MOUSE??? I didn't realise you meant the mouse, I was typing R I G H T C L I C K with the keyboard.......
etc etc.....................
The conversation went downhill from there ;)
I like the useless parent syndrome,
"I have this cd I want to install on my pc, could you do it for me"
"no"
"why not?"
"because its an idiot proof cd"
"well could you watch me so I dont do anything wrong"
"if I must"
(screen reads, If you would like to install this product please click next"
"what do I click?"
I agree that there are some folks that just aren't technically minded, but there is a difference between that and being just plain thick.