Helpdesk Users

[XTR]

".........Where abouts is your printer?"

"on my desk!!!"



FOR F**KS SAKE... I COULD HAVE TOLD YA THAT!!!! I wanted to know where abouts in the buildinig!!!!!!!!!

[Apex]

Been there m8....god am glad am out of that game now.....

[Raz316]

haha, can't say I have ever had that. But I get the occasional...
"Err hi, yeah, an error just popped up on screen"
"what did it say?"
"I dunno, I closed it"
..

[lynni]

".........Where abouts is your printer?"

"on my desk!!!"



FOR F**KS SAKE... I COULD HAVE TOLD YA THAT!!!! I wanted to know where abouts in the buildinig!!!!!!!!!

try being more specific then, cos if someone asked me that, i would have given them that answer 2 wouldnt have known what u meant

[MD]

OMG, I had that error thing like 5 times today, omg was today a mare...... the best one yet was the other day..

caller : 'my machine has a virus'
me : 'ok'
caller : 'I just put my CD in the CD-Rom drive, does that mean its infected too?'
me : <slaps head> 'uhhh no.'

[Russ]

when im training i get.

user "i just pressed f3 and it cleared the information"
me "f3 is the clear key"
user "yeah i pressed f3, and it cleared it"
me "what the problem then"
user "i didnt want it to"
russ "so why press it..."

[Elmo]

xtr: i'd have said the same thing tbh, "where's ur printer" is a very vague question. If u wanted to know where in the building, ask?

as for russ, maybe it was an accident?

Raz's and m@tt's is the most silly one so far, the other 2 arent that bad.

[Tumble]

Had a call logged the other day.. properly logged, contact name, site details all the machine details..... the fault report?? "problems photocopying"


duhhhh....... ever get the feeling you want to put your OWN head in a vice?

[Stoo]

"Hello, the system isn't recognizing my password"

"Okay, have you left caps lock on?"

"I don't think so"

*Hears tapping of keyboard*

"Hello?"

"Yeah, it's on, but now it's locked me out of the system"

*sigh* "Okay, let me unlock your account, and please make sure caps lock is turned off"

"Oh right, what's my password?"

"I don't know, that's why it's called a secure password. Would you like me to reset your password?"

"Yes please"

"Okay, I've now reset your password to 'password', when you log in this time, the system will ask you to change your password to one of your choosing"

"Right."

*hears tapping of keys*

"What was my password again?"

"Your password is 'password', all in lower case."

*hears more tapping*

"It's locked me out again.."

"Okay, did you leave caps lock on?"

"Oh yeah, sorry.."

"Okay..."

*Goes through the same procedure*

"Right, this time I've set your initial password to '12345678', all numbers"

"Okay, what password do I set it to?"

"Anything memorable, although we suggest a mixture of numbers and letters"

"Can I use password?"

"If you like.."

"Thanks"

*hangs up, shaking head*

We ended up setting so many people's password to "12345678" it was truly unfunny..

[daniel_owen_uk]

LOL I love that "can I use password", well you could but my 4 year old neice could then break into your account, "THINK HARD RETARD".

[Kezzer]

My lecturer just had a right chuckle about this, we're in a user support class at the moment

There must be more this is funny stuf

[MD]

Hows about this one, it really did happen to me....

Caller : 'My PC has frozen, nothing works'
Me : 'Can you move the mouse?'
Caller : 'Yes'
Me : 'Please move the mouse to the Start Button in the bottom left of the screen and left click on the button'
Caller : 'Ok I have done that'
Me : 'Ok the Start Menu should now be open'
Caller : 'Nope'
Me : 'Nope?'
Caller : 'Nothing happens when I click the mouse button'
Me : 'Do you have the mouse pointer on the start button when you click?'
Caller : 'No cos the mouse pointer is on the screen'
Me : <thinks a minute> and Says 'If the mouse pointer is on the screen, where's the mouse?'
Caller : 'On top of the pointer'
Me : <slaps head, head butts desk, twice.> and say 'Can you please take the mouse off the screen and put it back on the desk, then move the mouse and you will see the pointer moves'
Caller : 'oh yeah so it does'

FFS <mumbles> u MUPPET! </mumbles>

m@

[Mr Flibbles]

It's nice to see that it's not just the users on my site that are a bit dim, I'm almost ready to get out of this game...It really isn't fun anymore.

[Blub2k]

OK here's one.
I used to work for Iomega supporting ZIP and Jaz drives, due to the "click of death" which we never acknowledged I used to use the noise the drives made as a troubleshooting step quite often asking a customer to put the phone on top of the drive and insert a disk. One day I spoke to a lady and asked (in german) "when you are using the drive does it tend to be noisy" she answered, " well the office here is right beside a printing works"..............

[Raz316]

hahaha

that is great!

[Richie]

The ones that always make me laugh (after hitting head) is -

Me - "ok we are going to delete that connection (or option or setting) and start again so click on the connection (or option or setting) icon and press delete"

Them - "ok done that and it says 'do you really want to delete' and gives me a YES and NO option so what do I press"


:/