GRRRRRRR... Digital River

*Rant Warning*

I ordered a copy of Windows 7 as part of the £30 student offer a few weeks ago. I subsequently cancelled this order upon realising that it would be easier to get it as part of an OEM deal, and due to criticism of the release (and distributor) that I read here in the forums.

I cancelled the order within a few days of making it and several weeks before Windows 7 was actually available. I requested email confirmation that my order had been cancelled and I received said email in due course.

Fast forward to the delivery of my credit card statement and yes, you guessed it, a £30 charge from the epic ****pile that it is Digital River.

My first polite enquiry was met with a cut and paste response of 'you only have seven days to evaluate'. To evaluate an order that I cancelled well before release?

My next email again politely informed them that I had cancelled the order and I included the confirmation email that I received, stating as such.

To this email I recived the following:

Dear Steve,

Thank you for ordering from the Windows 7 Student Offer online store.

Your refund request is now on process.

We have sent a separate email message containing instructions for
completing your refund request.

If you do not receive the separate email, please check your junk or spam

mail filters. Allow up to one hour for delivery of the message.

After completing the electronic form, your refund request will be
processed by our accounting team. Please allow 5 to 7 business days for
the credit to appear in your financial institution?s records.

And yes, you've guessed it, the fabled refund request email never arrives... :censored:

I say never arrives because my follow up emails have all been met with the same template response and the continued lack of a 'refund request form'.

It seems that from reading around the net, I am not the only one with Digital River issues (other problems are much worse than my own). Avoid them like the plague.

if you think they are intentionally being pains in the arse that give your bank a ring and have them issue a chargeback.

Instruct your CC company to chargeback.

I will do if it comes to it guys but I would rather not If it can avoided. A 7 day refund is easier than having to send in hard copies of all email correspondence and other 'evidence' to the credit card company (Halifax, Mastercard).

What about a chargeback?

Out of interest, what is the cheaper OEM deal?

Quote:

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Originally Posted by Clunk

What about a chargeback?

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That is a chargeback, is it not?

Quote:

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Originally Posted by Powderhound

Out of interest, what is the cheaper OEM deal?

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Not cheaper Powderhound but easier :)

Bought a new system with it already installed.

Apparently I'm now getting a refund within 7 business days.

Quote:

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Originally Posted by steve threlfall

Not cheaper Powderhound but easier :)

Bought a new system with it already installed.

Apparently I'm now getting a refund within 7 business days.

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Makes sense. £56 Ultimate school pupil deal it is then. :)