Hey all,
For background, I'm the IT Manager of a site that has around 300 employees. This year we've been tasked to reduce call volumes for common issues and questions.
Typically we get asked a lot of similar questions time and time again by users, e.g.
- What is the maximum message size I can send in Outlook?
- What is the maximum mailbox size?
- How can I shrink this presentation?
- How do I turn of duplex settings on a printer?
(These are examples of the most generic ones; We have far more that are specific to our in house applications).
My question is, what would be the best way to deliver these hints / tips?
I've considered the following:
- Laminated 'quick hints' guides
- Displaying tips in the weekly newsletter
- Displaying a 'tip' when a user logs in (plus the function to cycle through the tips)
- Displaying the tips on the intranet
The idea being that users would check this guide and would prevent them having to raise an IT call.
Any feedback would be greatly appreciated.
Thanks,
Leon


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