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Thread: Won Prize, Company won't redeem, advice please

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    Angry Won Prize, Company won't redeem, advice please

    Won prize from a stacker machine on 1st January 2010, we chose a gift card. It says on it that its for display only and to claim your pize ring a certain company. Rung up 2 or 3 days later and got through to their "Messaging service" which seems to comprise of real people who apparently take messages when the company is busy. When I said we had won a prize and were wishing to claim at first they asked why I was even ringing them, this didn't fill me with much hope. Nevertheless the polite women took the prize number and details of where I had rung it from and claimed they would get back to us.
    After about a month nothing had happened so rung back numerous times and every time got through to this "Messaging service", it seemed to me as if the company in questions never takes calls and shields behind this anonymous group. When I questioned the people on it they seemed to get rather agitated about the matter. This time within 1 minute of leaving the details we got a BT Landline Text from a mobile saying "Congratulations, your prize/order is being processed"
    Again nothing happened so rung back few weeks later and repated the same thing again getting a very similar text.
    Still nothing has happened 3 months on and seeing as there is apparently no other way of contacting the company I have no idea what to do. Is there any way of forcing contact with the company, contacting some kind of consumer watchdog. I know this seems rather petty but the prize was worth a significant amount of money.
    Thanks for any advice

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    Re: Won Prize, Company won't redeem, advice please


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    HEXUS.social member finlay666's Avatar
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    Re: Won Prize, Company won't redeem, advice please

    I would ring the company you entered the contest with and pressure them, as they are ultimately responsible for getting the prize to you in my view
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    Re: Won Prize, Company won't redeem, advice please

    Quote Originally Posted by finlay666 View Post
    I would ring the company you entered the contest with and pressure them, as they are ultimately responsible for getting the prize to you in my view
    It was won on an arcade machine thingy in the foyer of a cinema complex and so I have to ring the company who owns machine/prizes but as I said I just get through to a messaging service and cannot get through to the actual company.

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    HEXUS.social member finlay666's Avatar
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    Re: Won Prize, Company won't redeem, advice please

    Then take it up with the cinema owners, they should listen as they allowed it to be installed.
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    Re: Won Prize, Company won't redeem, advice please

    Quote Originally Posted by finlay666 View Post
    Then take it up with the cinema owners, they should listen as they allowed it to be installed.
    I remember mentioning it to them and they made it very clear that they had nothing to do with it and to contact the company who owned the machine.

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    Senior Member mcmiller's Avatar
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    Re: Won Prize, Company won't redeem, advice please

    Quote Originally Posted by Mit321 View Post
    I remember mentioning it to them and they made it very clear that they had nothing to do with it and to contact the company who owned the machine.
    Thats a complete lie! It is their responsibility, their property, their gambling license. I have had pub managers tell me that before when fruit machines have failed to pay or swallowed money, I spoke to the local council and they informed me it was their duty.

    Tell the cinema manager if they don't resolve the issue you will complain to the council about them having a gambling license.

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