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Thread: Thansk for free delivery... Now. About Logging in from the hexus.net home page

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    Now with added Ruffus Dog Tattysnuc's Avatar
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    Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Hi,

    First the good news....

    I just ordered my first free-carriage-thanks-to-hexus order from Scan for a Zotak GTX 480 and waterblock. why am I just telling you this, because it reminded me of a question that I emailed to Hexus customer service a while back, but have had no reply on. I've searched the forums again since and found no answer, so I'm putting the question out there on the forums...

    On the www.hexus.net home page, there is a log in option to get to "MY Hexus". What is this for, and how do you get access to it?

    Is is a site admin login or is it something that is unlocked as you become a more prolific user

    Many thanks

    Tattysnuc
    (Mike)
    Last edited by Tattysnuc; 11-05-2010 at 03:23 PM. Reason: tryping error :)

  2. #2
    Banhammer in peace PeterB kalniel's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    You see the 'new user' link below the log in? Click it.

    It's for registering so that you can view hexus with fewer adverts, have access to the hexus.trust rating system etc.

  3. #3
    Moderator DavidM's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    The site has 2 login areas: one for Hexus Trust / reduced adverts in articles, etc - the other for the forum.

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    Now with added Ruffus Dog Tattysnuc's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Thanks - I have tried to click new user but it says that I already exist! I can't believe that someone has taken my username Tattysnuc!

    Any other thoughts....

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    HEXUS.Squirrel Output's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Quote Originally Posted by Tattysnuc View Post
    Thanks - I have tried to click new user but it says that I already exist! I can't believe that someone has taken my username Tattysnuc!

    Any other thoughts....
    Perhaps you signed up in the past with the username there, but forgot about it?

  6. #6
    Now with added Ruffus Dog Tattysnuc's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Quote Originally Posted by Mattitude View Post
    Perhaps you signed up in the past with the username there, but forgot about it?
    I've sent a note to the site admin as I have concluded the same. I hope they get back to me this time. This'll be the third time I've tried contacting them now....

  7. #7
    radix lecti dave87's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Pop a PM to Steve if you have no luck - he's our WebGuru

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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    That's great. I'm getting frustrated by the lack of any sort of acknowledgement let alone replies - this is at least the second time I've tried to contact one of the listed formal contacts from the "contact us" page without anything back.

    PS

    Steve who? Do you have the username I should use as there are 2 Steve's listed in the contact us, and no steve's listed as a moderator on this forum.

    Thanks again!

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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    lo people

    Lots to look into here:

    HEXUS.trust usernames seem to cause users more grief than the forums. We have no database corruption, so when you losr your password, use the link in TRUST to have it emailed to you. It's not thwe same as the forum.

    Second: we will, at some point, join the two lots together.. forum and trust,. but it's a big job and Steve is flat out on other projects

    Third: he prolly wont reply to emails on the subject because he has many many per day always related to password resets. If you've lost your password, use the link when you fail to log into trust or on theright hand sde on the main page

    Quote Originally Posted by Advice Trinity by Knoxville
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  12. #10
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Thanks for the update, but I've been having additional problems with this....

    I have previously proceeded as directed as if I'd forgotten my password, and then entered my email address...

    I've still not received any emails - Tried 3 times now!

  13. #11
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    You've probably already done so, but don't forget to check your spam folder in case it's been mistakenly filtered

  14. #12
    Now with added Ruffus Dog Tattysnuc's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Nothing in my hotmail spam filter...

    Could it be because my hexus account was opened with an email address that is different to the one that I am trying to send the reset to? Be a bit of a bugger if it is because I no longer own the domain now, and therefore cannot re-direct the mail to my hotmail.

    If not that, any other thoughts?

    Mike

  15. #13
    Does he need a reason? Funkstar's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Quote Originally Posted by Tattysnuc View Post
    Could it be because my hexus account was opened with an email address that is different to the one that I am trying to send the reset to? Be a bit of a bugger if it is because I no longer own the domain now, and therefore cannot re-direct the mail to my hotmail.
    Yup, that'll be it... this is the same for any password reminder. If it wasn't, then I could get a password reminder for your account sent to my email address. Surely you can see the security flaw in that?

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    Lee H (18-05-2010),Tattysnuc (18-05-2010)

  17. #14
    Now with added Ruffus Dog Tattysnuc's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Any ideas how to get a password reset without having to access the original email address?

    Before any smart ar$e pipes up, I mean apart from having an epiphany about what email address and password I used when signing up X years ago.

    Sounds like joining the user details of the forums and myhexus is a major task, but one that'll reap great benefits, least of all reduced support queries from numpties like me who signed up so long ago and never needed to use it, and in the mean time have changed their contact details.

    I think I know the email address that was used, but I let the domain lapse a long time back as it was just another cost that I didn't really need. Guess that'll teach me...

  18. #15
    HEXUS webmaster Steve's Avatar
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    If you can PM me the e-mail you think you used, I will see what I can do
    PHP Code:
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  20. #16
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    Re: Thansk for free delivery... Now. About Logging in from the hexus.net home page

    Thanks for sorting things out Steve.

    Now to start reading up...

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