ok, im going to give a quick run down on what my mother has gone through with this damn contract lol, she got a phone and contract with phones4you on orange, withing 1 week she needed a replacment phone! (it was duff for sum odd reason?) either way since she has had her contract she has had no end of problems, nearly every day you couldnt get hold of her, she would receive texts a day late and all sorts, turns out it was something to do with her phone again, it got sent of and repaired 3 times, there was other reasons (phone buttons failing) but im not going to get into detail here!
So anyway she got a totaly different phone in the end, but even now its gotten worse but this time its not the phone, the orange network seems to be real crap....she cannot send and recive texts correctly, and the phone issue...well i try and ring her and go to answer phone! this is nearly EVERY time i ring her, i have to wait at least 5 mins before trying again, we demonstrated this ni the shop and the guy was shocked lol, either way orange have done nothing to help and also, they keep messing the bill up and NOT taking the direct debit! more on that, the lady who set it up got 1 digit wrong and even though my mum phoned to have it changed, they (orange) keep reverting it back to the wrong digit EVERY month....so either way she does not want the contract anymore as its pretty darn useless,
where does she stand? are they breaching the contract by not providing her with the product? (calls and such) or is that not effective at all??? thanks for your time!


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