My sister visited me not too long ago and managed to leave her laptop behind. Long story short, I packaged it up very well & posted it to her via parcels2go (using DHL). I paid for the insurance up to £350 and sent it on its way. 4-5 days later the package arrived back at mine with no visible reason aside from the box looking like it had been danced on.
The laptop was utterly buggered, screen had been cracked in a few different places, the internal packaging was knackered and the CD drive outer bit was broken. It's a write off.
I sent them a long letter, firm but & polite, explaining everything, with pictures and all the documents they requested, as well as requesting the £350 and delivery costs as well.
They e-mailed me back earlier on today saying that without proof of how much it's worth they were 'unable to proceed' with my claim. Now my problem is the laptop is a good 18months old, and my sister no longer has the receipt. I also can't find it for sale online? Can anyone offer any suggestions or advice? It's an Advent 5411, and so far I can't find anywhere stocking it.