Broken Chair! :(

[Biscuit]

So i just bought a chair from Viking Direct. The cheap and cheerful Berlin which was so popular in a recent thread.

Unfortunately as i was putting it together, i ran into some difficulties. The holes on the backrest which attach to the armrest didnt quite align. This caused one screw to bend, one to get stuck and strip and another to snap entirely

I have dismanteled it as best i can and tomorrow i am going to call them to see if they will send a courier to take it back and refund me but im quite annoyed to say the least

Has anyone had any experience with Viking direct when it comes to this sort of thing who can give me some advice?

[Lucio]

IIRC bought 2 leather chairs from them a few years back, the handle alignment was a real pain in the arse so we just left the arms off one chair. Didn't bother sending them back at the time because we figured we weren't putting them together with enough force or something.

[Biscuit]

not an option for me as the back is held on by the handles

[Spud1]

I'm sorry to say they probably won't refund and will likely blame you for not putting it together properly.

I feel for you though as they really are a pain to put together - the holes never do quite align right without a lot of force, and its scary to see the amount of force put on those tiny bolts. I've had to drill a new hole in one of mine before!

[Biscuit]

I just called them up and she assured me it must have just beed a one off bad char. They are sending me another one no problem Wierd thing is she said to assemble the new one and then call her to arrange collection of the old one. Would have been more sensible to have the courier to do a swap really but never mind eh!

[Phage]

I just called them up and she assured me it must have just beed a one off bad char. They are sending me another one no problem Wierd thing is she said to assemble the new one and then call her to arrange collection of the old one. Would have been more sensible to have the courier to do a swap really but never mind eh!

Should leave them some trust.

[Biscuit]

I woudl but unfortunately they dont have a thingy to do it on, can i make they one?

[Spud1]

Great news - that's good customer service

[Phage]

I woudl but unfortunately they dont have a thingy to do it on, can i make they one?

I don't know either. But given they appear on here regularly, I would ask an Admin if we can add them.

[peterb]

As it happens a Viking Direct Catalogue just dropped through my letterbox. The Berlin chair doesn't seem to be in it.

[Biscuit]

really? seems odd

http://www.viking-direct.co.uk/a/sku...2N&id=3262300/

[peterb]

really? seems odd

http://www.viking-direct.co.uk/a/sku...2N&id=3262300/

Certainly there! Just had another look in the paper catalogue, the only "nice day" (their branded stuff) they have is paper products. Strange.

Still, glad you got it sorted - with good CS. I think the office stationary business is so competitive theyr have to offer good CS. I also buy from Euroffice - also outstandingly good.

[Biscuit]

thanks for the tip but i think viking have just got another loyal customer

Will be ordering a new desk and storage from there soon i reckon.

[MadduckUK]

a disturbing and growing trend this, Shirly you would contact the supplier first and then if there is a problem turn to the forum. It's not like your asking about a businesses credentials prior to making a purchase, that would be fair enough. I don't understand

[Biscuit]

How and why is it disturbing :/

[Phage]

a disturbing and growing trend this, Shirly you would contact the supplier first and then if there is a problem turn to the forum. It's not like your asking about a businesses credentials prior to making a purchase, that would be fair enough. I don't understand

He's praising their excellent customer service.