Originally Posted by
Cozwin
Hi everyone,
Got a warning for you all about this company, they are very big, and very bad from my experience. Ordered a bunch of stuff on the 27th October, I expected it to arrive on the Monday or Tuesday, so Tuesday after waiting all day I checked the account to see one item was out of stock and delayed the order till Nov 7th :O , they hadn't emailed me until the 3rd to inform me of this so lucky I checked.
So I emailed the company via their in site enquiry form (they only have this and facebook for contact) the company replied on the 4th saying they would pass on my request of changing the item or something else to the relevant person, well this hasn't happened, so here we are on the 7th of October, nothing has arrived and it still says awaiting dispatch.
So during this whole event as well as today I have been posting comments on their facebook wall posts asking them when they will sort it, well today after my sixth post was removed by them, they actually blocked me from posting on their facebook (nice customer experience ey?). So I decided to twitter them, also removed, so I spent about an hour sending all the ways I could communicate to them to cancel all my orders as I wanted nothing to do with a company so corrupt to remove negative feedback and issues.
Surprise surprise no replies, and now we are out of hours, so likely they will just ignore my request send the order out tomorrow and I will get it on the 9th, so 27th till the 9th to send something from Essex (and yes for anyone interested, all items showed as in stock when I ordered).
Honestly in future I wont deal with a company that doesn't have email and phone support even if they are big and popular.