My experience of eBuyer.com Returns Department.

[p5-]

Out of eBuyer, Scan and OcUK, I find that any one of the three can be cheaper than the other two.

I personally haven't had any issues with returning products to Scan and OcUK, I haven't had to retun anything to eBuyer yet. Maybe I've been lucky

Returns:
Scan - 9800pro broke died after a week or two. They happily refunded me.
OcUK - Took back a broken XP1600+ I think it was.

[Behemoth]

Ebuyer used to be legendary, we crushed the core on a Duron CPU once, they replaced it without question !

[Saracen]

Like some others, I'm struggling to see what eBuyer have done that's so wrong. Surely, it's incumbent on the customer to either update the registered address, or send the return address, very clearly marked, when returning the product. I would have thought most companies would do what eBuyer appear to have done. In the absence of explicit instructions to the contrary, I'd have thought most companies would just use the account address. I doubt they'd even check that it was the same as the collection address, and if they did, they'd assume it was collected from another address, maybe because you're away and had it collected from where you are, or that one's home and one's work, etc.

I agree it's irritating, but I'm not sure anyone else would have done much different.

[spac3d]

I wasnt sent to my registered address.. It was sent to a custom delivery address.

I would believe I was my fault of I had an old address on my account, but it wasn't the case.

Ebuyer send returns to the original delivery address. Which really is my fault, buy daft logic for a order placed in 2009.