RMA Advice

[neonplanet40]

Hi guys I am just looking for some advice.

I rma'ed a 2TB Western Digital Black HDD due to device failure. I sent it first class recorded last week and it was delivered next day.

I checked my WD Account the next day and it had not updated so I decided to contact them RE: the RMA. They have said that they have not received the drive yet even though RM has said it is delivered.

Any idea what I should do now? I replied yesterday saying it is shown as delivered on Royal Mail but they have not replied yet.

Thanks

Mark

[kalniel]

Send them proof of RM delivery - scan or print screen. There is presumably some method for viewing the signature/print of who signed for it as well?

[neonplanet40]

yes but signature is a squiggle. Will try that when they reply to my email.

Thanks

[u4dandy]

I've never had any problems with WD in the psst, its probably just not hit their processing system yet.

[watercooled]

Sorry for thread revival, but how did you get on with this?

I'm also currently in the process of RMAing a drive, picked advance replacement, although they still haven't shipped it after 3 working days. RM report the faulty one as delivered this morning, but signature is a squiggle and name is 'crook' which is a bit disconcerting...

[neonplanet40]

Hi mate basically they sorted it out and sent me a replacement drive. Unfortunately their replacement drive was DOA. I complained and after a further 2 weeks or messing about they told me they were out of stock. And if I would be willing to accept an external essential drive.

I told WD that this was not possible as the drive was for my home server. And that the only thing I would accept would be either a like for like swap (a 2TB Black drive) or a 3TB Red drive. They sent me a 3TB Red drive which is now working perfectly

Took ages and was a pain but outcome in the end was satisfactory.

[watercooled]

Thanks, replacement was apparently just dispatched but faulty one still isn't showing up as received.

[vdu]

Did you get the drive in the end mate? Sorry for the thread necro but the only reason I found it is that I am in the exact same position and my proof of delivery was also signed by someone named "CROOK" !

I found this very strange and assumed the drive had been stolen by someone in the postal system (with a twisted sense of humour) until I found this thread.