Maxtor RMA

[Howard]

Would like a quick answer if possible, hence putting it in this forum Sorry if it's the wrong thing to do


What's Maxtor's RMA service like? Quick? Do they give you a bigger drive?
Will they still replace it even if PowerMAX isn't throwing out any errors?

Thanks folks

[turkster]

Well I dont think they can argue if XP wont boot with it whatever Powermax says.

[XTR]

well......... I RMA'ed a SATA 120GB..... done an Advance RMA (gave them my Credit card details) and received a 250GB SATA drive within about 2 days.....
i then had 30 days to return the 120GB drive.............

how nice of them to send me an extra 130GB FOC

[Howard]

Nice Might they still do this if I do a standard RMA? Did PowerMax you a code Craig?

[XTR]

Nice Might they still do this if I do a standard RMA? Did PowerMax you a code Craig?

yeh it gave me a code.........

but it turned out it was a faulty Shuttle PSU -- that has still not been replaced by Shuttle. It was only supplying 9v on the 12v rail.............
So the 120GB Maxtor was fine.............. but I got a nice 250GB from it and didn't dare tell Maxtor... i hope they dont read this lol

[Knoxville]

That was ages ago man, shuttle still not sorted it? Bit un-impressed with the level of customer service there tbh

[Howard]

Well I sent off my Maxtor to Southern Ireland... £9.84 via Royal Mail Recorded Delivery. Christ. Lol.

[Lexeus]

With the cost of buying hard drives new now I don't bother to send hard drives recorded post when I RMA them, it is about double the price. I RMA'd an 80Gb IDE drive to them with the advanced service and they sent it pretty quick all well packaged, had no problems with them. Cost me £4.50 standard parcels, also to Ireland. I think they must be based their for tax purposes

[Andyr]

I purchased an 80 GB Maxtor IDE drive September of last year for my new computer which was building (now broken, different storey). 6 weeks after purchase the drive failed (somehow one of the chips on the bottom suffered from a power surge and blew), that same day I contacted Maxtor and requested a RMA for their drive. RMA was instantly accepted and when I was given an address to send to I did.

2 weeks later I had not had a squeak from Maxtor’s RMA department so I decided to check the RMA status, this was currently at "awaiting drive" which was odd to me as I had sent it 2 weeks previous, I just thought this must have been error and the drive was actually at Maxtor as the delivery slip had been returned to me.

The week following I had received a package from Maxtor which I thought was my shiny new hard drive, I was wrong. They had sent me my hard drive which I had originally sent to them for repair / replacement back to me for some unknown reason. I phoned Maxtor’s RMA department, which although a 0800 (free) number, I had to wait at least 10 minuets per phone call to be able to contact customer services. I explained the situation to them about being sent my original drive back and was simply told "you need to send the drive to the Netherlands".

So £15 in postage later and one angered Andy I sent the drive across the river to the Netherlands. No word for a month so I had got in contact with the nether land department of Maxtor and asked what was up with my drive. They had only just received the drive and were going to look at it shortly, which I thought was strange considering that I had sent the drive 4 weeks ago but I accepted.

By this time I had already purchased a new drive (which was Maxtor). Another month goes by and I get a letter asking for a £15 to be sent to Maxtor in the Netherlands for the "exchange and return charges", now this was a piss take. Surely they were not making me pay £15 to replace a drive which was their fault it was faulty in the first place? Supposedly they were, remember that I had originally paid £15 to get the thing to the Netherlands in the first place and also the £40 for the new hard drive. Slightly angered I sent the £15 away to the Netherlands expecting a quick replacement (within a week). A new drive was received within 2 weeks and I thought "horary the end of my problems", was I wrong? Yes.

This drive was dead on arrival after many phone calls between me and Maxtor it was decided that the drive would be replaced. I sent the old one away and 2 weeks later had not received a new drive from Maxtor, got in contact with them asking what was wrong and they said that due to "administrative problems" it was going to be another 2 weeks before I got my drive. I mentioned what I thought of their "customer service" and that I had paid £30 in fees for the drives not to mention the cost of a new drive (£40) and they said they could only apologise, no refund, no freebies.

This was in March this year.

A working drive arrived but this time was only a 40GB (instead of the 80 GB I sent away). I mentioned to Maxtor about this and they said they would replace the drive all I have to do is send it back to them, due to the amount of money it costs me to send the drives back to Dublin (around £8 a time) I decided to leave this time and threw the drive into my sister’s machine.

I now use western digital hard drives.

[DR]

Maxtor are the daddies in my opinon

[Agent]

Ive had to RMA 2 drives with them.
In both cases, i had the new drive within 2 days of requesting it, with the most impressive thing being that they sent ME a new drive first, then gave me a month to send my old one back.

Cant fault it.

[Theo]

Never had to RMA a Maxtor drive - been using them exclusively for years, and never had a problem.

TOUCH WOOD.

AndyR's account is actually the first story of a bad RMA I've heard about Maxtor. Very surprising.

[Howard]

I rang them up and sorted it cos I wasn't getting a PowerMax code so it's just a standard RMA


/me prays that I'll get some beefy 250GB monster back.

/me also prays that I get an identical replacement, as 250GB external drives (for backup) are expensive

yet /me considers partitioning off 160GB of a 250GB drive and selling the rest on eBay

[Andyr]

yet /me considers partitioning off 160GB of a 250GB drive and selling the rest on eBay

Their policy is that they will replace the HDD with an exact same model, if this is not possible then they will upgrade. Didn't happen for me though.

[Lurkah]

Maxtor are the daddies in my opinon

If you actually call up any data recovery center and ask them what make of drives they are doing the most trade on (because they've died), you will find every single one will tell you Maxtor.

Don't take my word for it, try it.

[chud]

Never had a maxtor that hasnt died, you always get a second hand drive back that will fail shorty too for your troubles.
Buy a maxtor > RMA it > sell replacement on eBay quick.