hello all
last april i cancelled sky broadband when i split with my ex partner that was ok they give me the mac code that was passed on to the ex's son who then migrated to a new isp BE broadband only getting myself sorted about 3 months ago i never checked any bank statments i noticed 2 months ago when i noticed a sky direct debit i requested bank statments for the last 2 years they are still charging me £18.50 a month for broadband from april 2011 that skys broadband was not in use in that house and a further £8 a month for sky protect too! i notified sky about this they say they said that they never gave me the mac code which is lies, surely they have a duty whenever a mac code is obtained the broadband would more n less be cancelled?? they owe me in total over £500 is there any way i could get this refunded?
Any advice will be appreciated.
Micky


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