EE, truely awful.

[TheAnimus]

I seldom rant about firms. I myself run a small one, and have run devisions in larger ones, I understand that there are problems which outsiders won't appreciate, won't comprehend the complexity.

But Everything Everywhere are a complete joke.

I can't fathom how two companies with OK to Good customer services can spawn such a mess.

They constantly have inaccurate data on their screen, or just no data. You have to go through about 3 different chinese walled teams to be able to get a proper picture of what is going on. This makes no sense.

They are 'loosing' pre-orders from their system apparently, and only finding out about it. Meanwhile they are charging users the new premium prices for a service they can't yet use.

Then to top it all off, when you exercise you right to cancel an upgrade, things get very bad, you phone can stop working completely, and it might take up to 5 days to rectify this. Of course they don't tell you this before your out of the country, and it really doesn't matter how many people have your number and rely on been able to contact you, they can't give you a PAC code, which they claim is within offcom rules because your account doesn't exist as an active one.

I apparently was one of the first 600 customers. I still have not recieved any 4G compatable device. A local phones4u shop have stock, but can't migrate me as my number is locked to these idiots, which really rubs salt in.

All I can say, is stay the hell away from EE. Wait for vodafone, as hoepfully they will not mess up their customer service, and technically the frequency they use might allow for better range through objects (in offices etc).

I have no problem with EEs pricing, I like the roaming a lot, hell I don't mind paying £50 a month line rental if the service is good. A good phone service is essential and worth thousands of pounds to me and my business a year.

EE right now are just in such an unfathomably bad way. I've had 6 phone calls so far welcoming me to EE, each time I've had to explain again that I'm still not on a 4G system, and am worried my current sim will stop working.

TLR avoid ee.

[g8ina]

Ahhh so its Everything Everywhere is it ? Thanks for that, I was wondering.

Also wonder if they are related to Win8 with it's Everything to Everyone tag

[peterb]

Perhaps a name change might help -

SSS "Something, somewhere, sometimes"

[TheAnimus]

Well it looks like its Ofcom complaint time!

[Geoff I]

I have read somewhere that there is an extra charge for 4G and if you go over a certain quota you are going to have more charges on top, I have always had a bad reception with 3G so god knows how they are going to make 4G work with ultra fast internet access, I am sure it will be a flop, I am with T-Mobile who now state they are now EE but my bank payment this month states EE T-mobile, I am sure EE stands for Everything Elsewhere lol anyway TheAnimus good luck with your new 4G service.

[Zak33]

but Kevin Bacon said it was good.....

Footloose and fancyfree as usual Kev?

However.. I shall add fuel to the flames..... when Vodaphone is your saviour you ARE in a world of hate!

for they are dire beyond comprehension.

[Geoff I]

However.. I shall add fuel to the flames..... when Vodaphone is your saviour you ARE in a world of hate!

.

I can vouch for that

[Disturbedguy]

Bunch of cowboys these lot.

Checked my bank balance last night and they have charged be £70 for what is usually a £30 bill
Tried the phone support, on hold for a ridiculous amount of time
Tried twitter, 12 hours later, no reply even though I tweeted to the support account

[Terbinator]

Checked my bank balance last night and they have charged be £70 for what is usually a £30 bill

+1.

You won't believe the absolute mare i'm having with them and the CPW at the minute. I've been charged for two bills every month since August for one contract/one phone - all because of the cock-up of a useless sod who work in CPW on Market Street.

Best part, they're not even sure i'll see a refund as the onus just keep being passed between them. I can assure them if i don't i'll be letting the relevant authorities know.

[TheAnimus]

you can let ofcom know

[Disturbedguy]

I am still to have a reply despite numerous attempts.
Complaints to ofcom will be made soon.

[Kevsta]

Have to say Orange is my single biggest and worst experience for a mobile operator. Their customer service for the year that I was with them was awful.

T-mobile, well there signal sucks. The nearest mast to me is 400 metres away I have no signal on my work phone. Vodafone is a further 75 metres further on. 3G with excellent signal and good speeds. Why? Had the same at my last place.

[Agent]

Have to say Orange is my single biggest and worst experience for a mobile operator. Their customer service for the year that I was with them was awful.

Same for me. My bill felt like it was wrong with Orange more than it was right. I got fed up of chasing them and moved. CS was awful.

[neonplanet40]

However.. I shall add fuel to the flames..... when Vodaphone is your saviour you ARE in a world of hate!

for they are dire beyond comprehension.

I can also vouch for this. The only company I have had any decent service from was O2 but they are seldom competitive lately with their deals. I now just use pay as you go and buy my own phone. Currently on Three after leaving GiffGaff who have also went wayyy down hill. Have not had to use Three CS yet thankfully going by reports.

[Infinite]

Kind of funny how everyone has difference experiences of customer support from the same company.

Personally I would rate Orange (3 years ago) as one of the best. When I lost my phone on a drunken night out, I phoned customer support in the morning to send a replacement SIM (pay as you go) and the kind lady on the other end did one better. She sent me a free Nokia (basic model) which arrived next day!

Where as with Vodafone I would rate as the worst.

[peterb]

Yet I'm with Vodafone and find their CS to be pretty good!