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Thread: Rant.

  1. #1
    Grumpy and VERY old :( g8ina's Avatar
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    Rant.

    Im cheesed off today as Scan have rejected my RMA of the SSD in my new G30 PC.

    They are saying its a damaged SATA connector and I cant see how I could have done that.

    Very very angry. If I had bought the SSD on it's own I would have been able to claim on Scansure, but as it's a pre built system I have no comeback.

    Rant over, no need to reply.
    Cheers, David



  2. #2
    Oh Crumbs.... Biscuit's Avatar
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    Re: Rant.

    Quote Originally Posted by g8ina View Post
    Rant over, no need to reply.
    I think you misunderstand the concept of forums

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  4. #3
    Banhammer in peace PeterB kalniel's Avatar
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    Re: Rant.

    The damage must be clearly from an external event beyond reasonable use then. If it broke in reasonable use then it's the part at fault not you. Ask for a quick picture that shows this external damage.

  5. #4
    Grumpy and VERY old :( g8ina's Avatar
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    Re: Rant.

    Hmmmm, interesting..... Im just sticking an old SATA HDD in and the SATA cable (as fitted) wont fit !

    Surely a SATA III cable should fit a SATA II drive ?
    Cheers, David



  6. #5
    Anthropomorphic Personification shaithis's Avatar
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    Re: Rant.

    They seem to be looking for any reason to save money at the moment.....they shafted me with 2 items rma'd at the same time recently.

    Needless to say, I won't ever be using them again.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
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  7. #6
    Senior Member Smudger's Avatar
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    Re: Rant.

    Isn't it up to the retailer to prove you damaged it in the first 6 months? After that, you have to prove you didn't do it...

    Addition: Has it ever worked?

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    Re: Rant.

    Quote Originally Posted by g8ina View Post
    Hmmmm, interesting..... Im just sticking an old SATA HDD in and the SATA cable (as fitted) wont fit !

    Surely a SATA III cable should fit a SATA II drive ?
    apart from the cables that integrate power and sata into one connector with a funny "lock" on it that sprung up AGES ago for WD HDD's iirc, which there is no good reason for you to have yes, sata1/2/3 makes no difference, show is a pic of the end? it is just a bog standard backwards L connector yes?

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  9. #8
    Grumpy and VERY old :( g8ina's Avatar
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    Re: Rant.

    Ben has explained that the bit broken off the SSD may be wedged in the cable end. Cant see anything and it still wont fit, so just binned it.

    Installed the 320GB and new Win7 and most of my software installed, so Im back on with two PCs. Windows experience score for the system drive is only 5.5 though

    Just have to chalk the SSD cockup down to experience and never buy a system from Scan again.
    Cheers, David



  10. #9
    Senior Moment blueball's Avatar
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    Re: Rant.

    Scan are losing a lot of custom recently. They really know how to screw up.
    Rgds,

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  11. #10
    Oh Crumbs.... Biscuit's Avatar
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    Re: Rant.

    Quote Originally Posted by blueball View Post
    Scan are losing a lot of custom recently. They really know how to screw up.
    I think they do seem to have got a bit too big for their boots, doesnt really seem to be slowing them down though.

  12. #11
    Senior Moment blueball's Avatar
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    Re: Rant.

    Quote Originally Posted by Biscuit View Post
    I think they do seem to have got a bit too big for their boots, doesnt really seem to be slowing them down though.
    I just can't get over how arrogant they are and how they absolutely refuse to communicate properly with their customers.

    They could have turned the data breach and the reevoo fiasco into extremely positive things but they completely missed the opportunity. Total amateurs!
    Rgds,

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    The late but legendary peterb - Onward and Upward peterb's Avatar
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    Re: Rant.

    So if it was a pre-built system, and Scan built it... Or am I missing something?
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  15. #13
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    Re: Rant.

    Quote Originally Posted by peterb View Post
    So if it was a pre-built system, and Scan built it... Or am I missing something?
    This...
    Kalniel: "Nice review Tarinder - would it be possible to get a picture of the case when the components are installed (with the side off obviously)?"
    CAT-THE-FIFTH: "The Antec 300 is a case which has an understated and clean appearance which many people like. Not everyone is into e-peen looking computers which look like a cross between the imagination of a hyperactive 10 year old and a Frog."
    TKPeters: "Off to AVForum better Deal - £20+Vat for Free Shipping @ Scan"
    for all intents it seems to be the same card minus some gays name on it and a shielded cover ? with OEM added to it - GoNz0.

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    Re: Rant.

    Quote Originally Posted by peterb View Post
    So if it was a pre-built system, and Scan built it... Or am I missing something?
    Sounds like a simple case of damage in transit or an employee error in packaging the machine after it was put together depending on how they do it
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    HEXUS.social member Allen's Avatar
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    Re: Rant.

    Quote Originally Posted by blueball View Post
    I just can't get over how arrogant they are and how they absolutely refuse to communicate properly with their customers.

    They could have turned the data breach and the reevoo fiasco into extremely positive things but they completely missed the opportunity. Total amateurs!
    Couldn't agree more. Me and Agent wrote some very similar, well written questions, calmly and without being aggressive, yet they chose to ignore them and lock the thread, insisting they had done nothing wrong.

    Suffice to say, they have lost out on all custom from me of late.

  18. #16
    Grumpy and VERY old :( g8ina's Avatar
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    Re: Rant.

    Yes, pre built by Scan, yes it did work for a few hours, then I switched on and got the no boot media message and it started there.

    I wonder if the force of the pink bubble wrap being stuffed in may have caused it ?

    TBH I don't care any more. I give up. It's pointless. I have a working PC but instead of a boot time of a stonking 22 seconds, it now takes 1m 22s to boot.

    I'll post some photos when they return the drive.
    Cheers, David



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