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Thread: npower just lost a customer

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    Ghost of Hexus Present sammyc's Avatar
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    Angry npower just lost a customer

    So I was going to contact npower via email, for which you have to register for 'My npower', and I find that by doing so you are automatically strong-armed into accepting paperless billing.

    'Once paperless bills have been set up, all previous methods of billing will be superseded and there will be no paper bills issued – including Braille, Audio & Enlarged bills.'
    'Payment using the Giro slip will be unavailable. Payments should be made using an alternative method e.g. Direct Debit, online banking, online payments, or by Debit/Credit card.'

    Immediately, and as far as I can see, forever. Yet another example of firms railroading you into doing things their way. Well I don't think so, sonny jim.

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    Re: npower just lost a customer

    I get that paperless contact and paperless billing don't have to go hand in hand, but is it really a deal breaker if it's a policy? Having a pdf bill doesn't make it any less a bill than it being printed on a sheet of paper, after all. And it literally saves tonnes of paper being wasted.
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    Ghost of Hexus Present sammyc's Avatar
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    Re: npower just lost a customer

    It's more of a final straw tbh. Plus the paperless billing is one thing, and I see the arguments there - I have paperless bank statements etc, of my own accord - it's the withdrawing of options, and the general leading by the nose I'm getting ever more narked off with by the day.

    Suppose I don't have a computer, or want to pay online? Suppose I want to pay my bill at the Post Office? Suppose I don't want direct debit? My choices, as far as I'm concerned.

    In this specific case, withdrawing the Giro slip payment option is beyond me just because you want to email them, see no real sense there.

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    Seething Cauldron of Hatred TheAnimus's Avatar
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    Re: npower just lost a customer

    I wouldn't be suprised if somewhere along the way they saved money by phasing out the old printing system, the online billing one has no way of talking with it, the data isn't shared for cost reasons.

    As such by activating one, you've excluded yourself from the other, as no one is demanding to be transfered to paperless billing according to research, they won't have made it possible (and tested!) to migrate from the new system to the old, they probably only designed a mass rollback at best.

    I can't help but state it's an overreaction if they warned you up front about that!
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    Ghost of Hexus Present sammyc's Avatar
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    Re: npower just lost a customer

    Well I haven't activated, that maybe wasn't clear from my post, I just read what was entailed up front as you say & declined to play ball.

    Either way, likely an overreaction, yes, but that's my default these days when I come up against this sort of thing.

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    Re: npower just lost a customer

    @sammyc - I would have done the same, even though we usually choose paperless billing, I object to companies not providing me choice.

    As it is npower lost us a customer long ago. We had a pre-payment meter and switched to them after a sales man called. Chased them loads of times to send us a pre-payment card. Over a year later we still hadn't got a card (at their suggestion we were still using the previous companies card). We switched supplier again. npower stopped the switch because they claimed we owed them money. After many phone calls we got sorted and switched, during one of the calls they told us that it was impossible for us to have a prepayment meter because they don't supply people with pre-payment meters! Never considered them since then, even when they have been cheapest.

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