*VENT ALERT* Targus=

[nichomach]

Terribly
Amateurish
Retailer,
Grossly
Unreliable
Service

So like a few other companies, we've been hit by the Dell laptop power supply recall. Dell'll replace them free, but I decided for some of our higher priority bods that I'd get 3rd party adapters to get them going. I immediately thought "Targus" - high profile accessories brand, reasonable quality, sensible choice (I thought). So, I go to their UK online store, find the right adapters, and check that they're listed as being in stock. I then order a few and pay for next day delivery via company CC (someone else's company cc, I hasten to add). Order placed 14th this month. Nothing further. 5 Days later I get an "order in process" notification telling me "The product(s) you've ordered is(are) still in process and will ship shortly.". "WTF?" Thinks I - what happened to "In Stock" and "next day"? I respond as follows:

When I placed the order for these adapters, they were shown as being in stock. I paid for next day delivery; now I'm being told they will ship "shortly". When, please?

The response?

As far as I know, nothing has been sent. In our department we do not have access to information related to deliveries.

And today, some 13 days after the order was placed, I receive:

The answer given to us by Targus is that the product will be in stock
in about a week. As soon as it has been received, it will be shipped to you.

This is from "techuk@targus.com", so what's all this about "The answer given to us by Targus..." crap? The mail is FROM Targus.

To which I respond:

This is wholly unsatisfactory; I checked the site _before_ I placed the order. The power adapters that I ordered were listed as being "In Stock". On that basis I paid for next day delivery. Now you're telling me that we _might_ get them shipped out in "about" a week. Is this meant to be some sort of joke that I just haven't got yet?

This is unacceptable; if the adapters weren't in stock, they shouldn't have been listed as in stock. If I'd known they weren't available I wouldn't have paid extra for next day delivery, and I might well have sourced them from another retailer. As it is, I will have to consider very carefully not only whether I ever order from Targus' online store again, but whether I purchase Targus products from any other reseller for the Group.

I'm FUMING! These idiots really do take the cake.

[Jonny M]

Been better off trying to arrange advance replacements from Dell m8

[Zedmeister]

I'd say cancel, if they take that long they don't server your custom.

[nichomach]

Been better off trying to arrange advance replacements from Dell m8

Already spoken to them, but they're quoting availability of 2 weeks, and we're getting replacements off them as well as the Targus ones; it's just that the Targus units should have been here a lot quicker.

[Shogun]

Already spoken to them, but they're quoting availability of 2 weeks, and we're getting replacements off them as well as the Targus ones; it's just that the Targus units should have been here a lot quicker.

Key words, Should have been, I would just say cancel the order with Targus and wait it out. You never know, the Dell ones might come through first.

[Tarffie]

Same thing happened to me with OCUK which was extremely annoying since the order was for an entire system that I needed ASAP. Thankfully it was only 4 days late...but that was like a whole weeked and a couple of days without a PC O.o